Jobs in Canada

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YO
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Aviva

AVP, Corporate Partnershios

Toronto, ON, Canada
Markham, ON, Canada

The salary band for this position ranges from $150,000 to $180,000.

Apply on aviva.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: The salary band for this position ranges from $150,000 to $180,000.
Experience: 5-7+ years related experience within the property and casualty insurance industry, including exposure to an operational sales and servicing environment
Posting language: English
Posted: Nov 11, 2026

Original job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

In this role, we need an outstanding individual, to join our Partnerships Team. We need expertise and leadership to evolve Aviva Canada’s Partnerships.

We are looking for someone who:

Acts as a conduit between Aviva and our partners to drive the plan for service and customer in the partnership.
Manages the end-to-end customer service experience/proposition of the partnerships by holding key collaborators to account on service delivery across business divisions

Come join our team!

What you’ll do:

Drive performance in the services provided to customers on behalf of the partnerships.
Chair of the joint Operational Performance Forum for the partnerships on behalf of both our partners and Aviva
Drive delivery of operational efficiencies across the partnerships through leading the Service Improvement Program within Aviva working across Claims, UW, Billing and technology
Drive continuous improvement in quality of underwriting and technical capability of Sales Advisors
Working with the customer experience leadership to drive a compelling customer service proposition across the partnerships for both online and offline channels.
Lead a matrix team of service leaders across the business to ensure that there is effective service to both partners and customers every day, in line with the service levels agreed contractually
Act as the primary point of escalation for service issues between Aviva and partners, and lead on successful resolution of these issues.
Develop new service propositions growing efficiency and driving the paperless agenda.
Ensure our partners and Aviva meet their contractual commitments each other

What you’ll bring:

5-7+ years related experience within the property and casualty insurance industry, including exposure to an operational sales and servicing environment
Experience in Claims an asset
Shown ability to apply service principles while maintaining appropriate situational flexibility and pragmatism
Strong relationship and expectation management skills
Ability to influence and motivate multi-disciplinary teams on a day-to-day basis
Ability to manage quality and application of effective change management skills, tools and techniques
Strong oral and written communication skills and effective presentation techniques
Strong customer / relationship development skills
Ability to manage to key business metrics
Ability to "think out of the box" and develop innovative and creative solutions

What you'll get

The salary band for this position ranges from $150,000 to $180,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.
Employee discount on home and auto insurance (where applicable).

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

Apply on aviva.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The AVP of Corporate Partnerships will drive operational performance and service delivery across business divisions to ensure contractual commitments are met. They will lead a matrix team to improve underwriting quality and customer service propositions while acting as the primary point of escalation for partner issues.

Requirements

Candidates must have 5-7+ years of experience in the property and casualty insurance industry, specifically within operational sales and servicing environments. Strong relationship management, leadership, and change management skills are essential for success in this role.

Skills

Partnership management
Operational performance
Service improvement
Claims management
Underwriting
Relationship management
Change management
Leadership
Strategic planning
Customer experience
Communication skills
Presentation techniques
Problem resolution
Matrix team management
Business metrics analysis

Benefits

Hybrid flexible work model
Career development opportunities
Professional development education support
Competitive vacation package
Employee-driven diversity and inclusion programs
Corporate wellness programs
Employee discount on home and auto insurance

Visa sponsorship

Not detected in the job text

Keywords

Corporate Partnerships
Insurance
Property and Casualty
Claims
Underwriting
Operational Efficiency
Service Improvement
Customer Experience
Matrix Management
Change Management
Business Metrics
Relationship Development
Sales Advisors
Paperless Agenda
Contractual Commitments

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Work requirements

Jobs in Canada