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Added 12 mins ago
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Software Developer Embedded Systems II (Co-op) – Canada
Cisco
Vancouver, BC
- Full-time
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions…
Added 12 mins ago
CC
Data Engineer
Canadian Cancer Society
Hamilton, ON
- Full-time
Partner with business and technical teams to design and implement data solutions that adhere to security best practices and align with data governance standards.
Added 26 mins ago
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Senior Consultant, Financial Services-Insurance & Wealth & Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
Analyze complex business problems and translate insights into practical recommendations.
Added 56 mins ago
IG
Product Manager
Insight Global
Vancouver, BC
- $65 to $72 CAD / hour
- Contract
Measure post-launch performance and use data and insights to drive iteration
Added 56 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
This role sits at the heart of the business, providing forward-looking insights, challenging assumptions, and driving performance across the business. You will play a critical role in…
Added 56 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Present clear financial results and business insights to senior leadership
Added 1 hour ago
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Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
- Full-time
Navigate large data sets across multiple sources to test hypotheses and identify meaningful patterns, translating complex findings into compelling insights and actionable recommendations…
Added 1 hour ago
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Laboratory Assistant
ALS
North Vancouver, BC · CAN - BC - North Vancouver
- Full-time
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
Added 1 hour ago
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Data Analyst
Aramark Canada
Mississauga, ON
- Full-time
Operate database and reporting tools to analyze data, identify trends and anomalies, and develop clear insights and compelling business stories.
Added 1 hour ago
BP
Content Creation Specialist
BNP Paribas
Montreal, QC
- Full-time
Leverage analytics insights after each publication to refine content strategy, improving audience reach and interaction rates through data‑driven adjustments.
Added 1 hour ago
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De Novo Retail Relationship Banker
BMO U.S.
Toronto, ON
- Full-time
…looking for individuals who bring creativity, a passion for business development, and an entrepreneurial mindset with a focus on building strong community and networking…
Added 1 hour ago
A
Senior Research Strategist, Research Studio
Alida
Vancouver, BC
- Up to $125,000 CAD / year
- Full-time
…those clients - helping them shape research roadmaps, connect insights across studies, and get more value from their entire research program, not just the next…
Added 1 hour ago
Director, Digital Experience
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
Ensure customer insights and behavioural data directly inform product and design decisions.
Added 1 hour ago
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Tax Law - Tax Litigation, Associate - Montreal
EY
Montreal, QC
- Full-time
…your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you…
Added 1 hour ago
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Manager, Wealth Reporting Analytics & Automation
BMO
Toronto, ON
- Full-time
The Wealth Reporting Analytics and Automation understands and articulates the business case of business questions and the estimated value being delivered. Develops analytical and reporting…
Added 1 hour ago
EJ
Branch Office Administrator
Edward Jones
Pembroke, ON
- Full-time
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Added 1 hour ago
TH
Sr. Analyst, Consumer Insights, Tim Hortons
Tim Hortons
Toronto, ON
- Full-time
The Sr. Analyst, Consumer Insights at Tim Hortons is a strategic partner that will help influence the strategies for Canada’s favourite QSR! This role will be dedicated to uncovering and…
Added 1 hour ago
M
Account Manager, SEM
Monks
Toronto, ON
- Full-time
Create quarterly business reviews & other client-facing presentations that outline performance, insights from testing, and key strategic opportunities
Added 1 hour ago
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Manager, Customer Experience
Sysco
Calgary, AB · Sysco Calgary
- Full-time
…initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive…
Added 2 hours ago
M
IT Reporting & Analytics Consultant-L2
Microserve
BC · British Columbia, Canada
- Contract
…implementation of reporting and analytics solutions to support business operations and organizational objectives. The role focuses on translating business requirements into sustainable…
Added 2 hours ago
TH
Product Manager II, Advanced Analytics, Tim Hortons, Canada
Tim Hortons
Toronto, ON
- Full-time
…learning (“ML”), artificial intelligence (“AI”) models, and data engineering to deliver actionable and measurable insights and business impact. As a Product Manager on the Advanced…
Added 3 hours ago
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VP, Paid Media
Buyerlink
Victoria, BC
- Full-time
Strong analytical skills and comfort working with performance data, financial metrics, attribution, and business KPIs.
Added 3 hours ago
SM
RQ11676 – Software Developer – ETL – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Software Developer – ETL (Power BI Developer) with strong expertise in Microsoft Power BI, DAX, Power Query (M), SQL, data modelling, and…
Added 4 hours ago
WK
Revenue Growth Analyst - Contractor
WK Kellogg
Mississauga, ON
- Part-time
…Loss understanding with proven experience transforming complex data into actionable business recommendations that drive profitable…
Added 4 hours ago
NO
HEAD, CREATIVE SERVICES
NFB ONF Education
Montreal, QC
- Full-time
Provides critical analysis and insights on the performance of creative elements to inform future ad content, and produces regular reports for Marketing directors and other stakeholders.

Aviva

AVP, Direct Distribution and Affinity (Personal Lines)

Markham, ON, Canada
Toronto, ON, Canada

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are looking for our next AVP, Direct Channel Lead, to help shape and execute Aviva Canada’s Direct distribution strategy and drive profitable, sustainable growth across the channel. This role will translate strategy and channel performance insights into clear priorities and targeted actions across portfolio performance, customer outcomes, sales and service, digital, marketing, pricing, underwriting, product, technology and operations.

Reporting to the Senior Vice President, Personal Insurance, the AVP will lead the cross-functional Direct agenda, strengthen governance and performance management, and advance transformation and continuous improvement initiatives that improve growth, profitability, efficiency and customer experience.

Come join our team!

What you'll do

Support the development and execution of Aviva Canada’s Direct distribution strategy, business plan and multi-year roadmap, with clear priorities for profitable growth, portfolio performance, customer outcomes and competitive differentiation.
Lead the cross-functional Direct agenda, partnering across Sales & Service, Digital, Marketing, Product, Pricing, Underwriting, Claims, Technology, Finance and Performance Management to align priorities and accelerate delivery.
Translate financial, customer, sales, service, underwriting, operational and portfolio data into clear insights, targeted business actions and recommendations for senior leaders.
Establish and maintain effective channel governance, performance measures, decision forums and reporting to ensure clear accountability for strategic initiatives, financial outcomes and operational execution.
Drive portfolio performance and clean-up actions across Direct and relevant Affinity businesses, identifying leakage and opportunities to improve growth, profitability, retention and customer outcomes.
Advance the Direct transformation and continuous improvement agenda, maintaining a prioritized backlog of technology and non-technology initiatives that support growth, profitability, efficiency, and customer experience.
Provide respectful challenge and remove barriers across the cross-functional team to improve productivity, execution, and delivery.
Lead competitor and market intelligence for the Direct channel, including pricing developments, digital capabilities, customer experience innovation, emerging technology and evolving customer needs.
Support the development and evolution of Direct and Affinity propositions, ensuring alignment with customer needs, Aviva’s Personal Insurance strategy, and risk appetite.
Keep stakeholders informed of priorities, progress, decisions, risks and roadblocks, escalating issues where required.
Ensure customer interests, fair outcomes, regulatory requirements and risk management expectations are embedded in channel decisions and change initiatives.
Role model Aviva’s values and behaviors, promoting a One Aviva culture of accountability, collaboration, innovation, continuous improvement and customer focus.

What you'll bring

Significant Canadian Personal Insurance experience, ideally including Direct, digital, consumer or multi-channel insurance.
Strong technical and commercial understanding of Personal Insurance portfolio performance, including pricing, underwriting, product, segmentation, loss ratio, rate adequacy, customer acquisition and retention.
Demonstrated experience translating complex channel and portfolio data into strategic priorities, recommendations and targeted business actions.
Proven ability to lead complex, cross-functional work with shared accountability across sales, service, digital, marketing, pricing, underwriting, product, technology and operations.
Strong financial and business acumen, with the ability to understand P&L drivers and balance growth, profitability, risk and customer outcomes.
Experience leading transformation, continuous improvement, or strategic initiatives in a dynamic and complex operating environment.
Excellent communication, problem-solving, and decision-making skills, with the ability to simplify complex issues and influence senior leaders and partners.
Strong relationship-building skills and the ability to establish trust and credibility with internal and external partners.
A customer-led, strategic and commercially minded approach, with curiosity about market trends, technology and emerging innovation.
Experience with Affinity, partnerships, bancassurance or B2B relationship management is an asset.
CIP, FCIP, or equivalent designation is an asset.

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More about this job

Responsibilities

The AVP will lead the cross-functional Direct distribution strategy to drive profitable growth and sustainable performance across personal lines. They are responsible for aligning priorities across sales, marketing, underwriting, and technology while ensuring effective governance and continuous improvement.

Requirements

The role requires significant experience in Canadian Personal Insurance with a strong understanding of portfolio performance and digital distribution. Candidates must demonstrate proven leadership in complex, cross-functional environments and possess excellent strategic and financial decision-making skills.

Skills

Strategic planning
Portfolio management
Personal insurance
Cross-functional leadership
Financial acumen
Performance management
Digital transformation
Underwriting
Pricing strategy
Market intelligence
Stakeholder management
Change management
Business development
Risk management
Customer experience

Visa sponsorship

Not detected in the job text

Keywords

Direct distribution
Affinity
Personal lines
Portfolio performance
Customer outcomes
Digital strategy
Pricing
Underwriting
Governance
Transformation
Continuous improvement
Market intelligence
P&L management
Bancassurance
CIP
FCIP
Risk appetite
Business plan
Customer acquisition
Retention

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