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Added 3 mins ago
W
(CAN) Consumables Associate
Walmart
Bedford, NS
- Part-time
5. Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 18 mins ago
H
Land Representative
Hays
Calgary, AB
- Contract
Manage complex land matters, including claims, negotiations, unique ownership or property issues, arbitrations and matters requiring legal support or escalation.
Added 18 mins ago
LI
Content Marketing Manager
Lankin Investments
Vaughan, ON
- $75,000 to $85,000 CAD / year
- Full-time
Comfortable in a regulated category where claims are reviewed; financial services or real estate experience is an asset.
Added 18 mins ago
CL
Purchaser
CCL Label
Toronto, ON · Etobicoke, ON
- Full-time
Manage vendor claims, complaints, and NCR actions, ensuring adherence to CCL chargeback policies while maintaining uninterrupted production supply
Added 32 mins ago
ML
Health, Safety & Environmental Manager
Matix Lumber
Headingley, MB
- Full-time
Manage workers’ compensation claims and return-to-work programs in collaboration with Human Resources and operational leaders.
Added 32 mins ago
GV
Project Manager Construction & Commissioning / Chef de projet Construction & Mise en service
GE Vernova
Brossard, QC
- Full-time
Capture contractual deviations and structure customer claims with the Project Director and Construction Manager.
Added 32 mins ago
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Payroll and Benefits Coordinator
Nabors
NL · St John'S, NL
- Full-time
Liaison with benefit providers regarding the administration of benefits including Retirement, Health and Wellness, Short Term Disability (STD) and Long-Term Disability (LTD) claims
Added 32 mins ago
BG
Administrative Assistant
Brandt Group of Companies
Saskatoon, SK
- Full-time
Monitor and track warranty claims to ensure timely processing and resolution.
Added 33 mins ago
SN
196-26-6 - Special Projects Officer
Six Nations
Ohsweken, ON
- Part-time
Added 47 mins ago
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Corporate Communications Manager (Contract)
GreenShield
Toronto, ON
- Full-time
Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental…
Added 47 mins ago
SP
Human Resources Coordinator-Lachine
Silgan Plastics
Quebec, QC
- Full-time
Reviews and files workers compensation claims and works with safety on claims management.
Added 47 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Prince Albert, SK
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 47 mins ago
D
Dental Administrator - Sherbrooke Dental
Dentalcorp
Saint John, NB
- Full-time
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner
Added 47 mins ago
I
Expert en assurance de biens des entreprises III
Intact
Mississauga, ON
- Full-time
We’re looking for a Claims Representative III, Subrogation to join our growing team!
Added 47 mins ago
WC
(CAN) Office Support Associate
Walmart Canada
Laval, QC
- Full-time
…exceptions, and markup/markdown reports. Provides support to DSD and Claims as needed to ensure timely…
Added 48 mins ago
P
Senior Customer Service Representative
ProAmpac
Whitby, ON
- Full-time
Resolve complaints, claims and returns end to end, partnering with Quality on root cause and corrective action.
Added 48 mins ago
OI
HVAC Parts & Supply Inside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Take ownership of customer concerns by resolving order issues, returns, exchanges, and warranty claims quickly and professionally.
Added 48 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Bedford, NS
- Full-time
Ensures proper handling of claims and returns, secures merchandise, identifies high shrink items and maintains a safe work environment as per Company policies and procedures.
Added 48 mins ago
IP
Manager - Coating Technologies & Development
IMPACT Pump Solutions
Calgary, AB
- Full-time
Lead or support investigations involving non-conformances, rework, process failures, warranty claims, and customer concerns.
Added 48 mins ago
SE
Health & Safety Specialist
Solstice Environmental Management
AB · Edmonton, AB
- Full-time
Managing WCB-Alberta claims, modified work and return-to-work programs, and Partners in Injury Reduction (PIR) requirements.
Added 48 mins ago
TH
Executive Assistant
TAG HR
Ottawa, ON
- $70,000 to $85,000 CAD / year
- Full-time
Arrange domestic and international travel, including accommodations, itineraries, travel documentation and expense claims.
Added 48 mins ago
EA
Caregiver Manager, LPN
Earth Angels Home Care
Bridgewater, NS
- Full-time
…confidential injury records, manage Workers’ Compensation Board (WCB) claims, and oversee safe Return-to-Work (RTW)…
Added 48 mins ago
Director, Engineering, Pacific Link
Trans Mountain
Calgary, AB
…supplier performance; and ensure disciplined scope, change, claims and commercial risk…
Added 48 mins ago
AT
Senior Data Scientist
Adoc Talent Management
Remote, Canada
- Full-time
- Remote
Streamline the architecture and querying procedures for massive databases (e.g., financial data, insurance claims)
Added 48 mins ago
Logistics Coordinator - Bilingual (English/French Required)
DSV
Brampton, ON
Working knowledge of transportation cargo claims, transportation laws and risk management

Aviva

AVP, Direct Distribution and Affinity (Personal Lines)

Markham, ON, Canada
Toronto, ON, Canada

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are looking for our next AVP, Direct Channel Lead, to help shape and execute Aviva Canada’s Direct distribution strategy and drive profitable, sustainable growth across the channel. This role will translate strategy and channel performance insights into clear priorities and targeted actions across portfolio performance, customer outcomes, sales and service, digital, marketing, pricing, underwriting, product, technology and operations.

Reporting to the Senior Vice President, Personal Insurance, the AVP will lead the cross-functional Direct agenda, strengthen governance and performance management, and advance transformation and continuous improvement initiatives that improve growth, profitability, efficiency and customer experience.

Come join our team!

What you'll do

Support the development and execution of Aviva Canada’s Direct distribution strategy, business plan and multi-year roadmap, with clear priorities for profitable growth, portfolio performance, customer outcomes and competitive differentiation.
Lead the cross-functional Direct agenda, partnering across Sales & Service, Digital, Marketing, Product, Pricing, Underwriting, Claims, Technology, Finance and Performance Management to align priorities and accelerate delivery.
Translate financial, customer, sales, service, underwriting, operational and portfolio data into clear insights, targeted business actions and recommendations for senior leaders.
Establish and maintain effective channel governance, performance measures, decision forums and reporting to ensure clear accountability for strategic initiatives, financial outcomes and operational execution.
Drive portfolio performance and clean-up actions across Direct and relevant Affinity businesses, identifying leakage and opportunities to improve growth, profitability, retention and customer outcomes.
Advance the Direct transformation and continuous improvement agenda, maintaining a prioritized backlog of technology and non-technology initiatives that support growth, profitability, efficiency, and customer experience.
Provide respectful challenge and remove barriers across the cross-functional team to improve productivity, execution, and delivery.
Lead competitor and market intelligence for the Direct channel, including pricing developments, digital capabilities, customer experience innovation, emerging technology and evolving customer needs.
Support the development and evolution of Direct and Affinity propositions, ensuring alignment with customer needs, Aviva’s Personal Insurance strategy, and risk appetite.
Keep stakeholders informed of priorities, progress, decisions, risks and roadblocks, escalating issues where required.
Ensure customer interests, fair outcomes, regulatory requirements and risk management expectations are embedded in channel decisions and change initiatives.
Role model Aviva’s values and behaviors, promoting a One Aviva culture of accountability, collaboration, innovation, continuous improvement and customer focus.

What you'll bring

Significant Canadian Personal Insurance experience, ideally including Direct, digital, consumer or multi-channel insurance.
Strong technical and commercial understanding of Personal Insurance portfolio performance, including pricing, underwriting, product, segmentation, loss ratio, rate adequacy, customer acquisition and retention.
Demonstrated experience translating complex channel and portfolio data into strategic priorities, recommendations and targeted business actions.
Proven ability to lead complex, cross-functional work with shared accountability across sales, service, digital, marketing, pricing, underwriting, product, technology and operations.
Strong financial and business acumen, with the ability to understand P&L drivers and balance growth, profitability, risk and customer outcomes.
Experience leading transformation, continuous improvement, or strategic initiatives in a dynamic and complex operating environment.
Excellent communication, problem-solving, and decision-making skills, with the ability to simplify complex issues and influence senior leaders and partners.
Strong relationship-building skills and the ability to establish trust and credibility with internal and external partners.
A customer-led, strategic and commercially minded approach, with curiosity about market trends, technology and emerging innovation.
Experience with Affinity, partnerships, bancassurance or B2B relationship management is an asset.
CIP, FCIP, or equivalent designation is an asset.

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More about this job

Responsibilities

The AVP will lead the cross-functional Direct distribution strategy to drive profitable growth and sustainable performance across personal lines. They are responsible for aligning priorities across sales, marketing, underwriting, and technology while ensuring effective governance and continuous improvement.

Requirements

The role requires significant experience in Canadian Personal Insurance with a strong understanding of portfolio performance and digital distribution. Candidates must demonstrate proven leadership in complex, cross-functional environments and possess excellent strategic and financial decision-making skills.

Skills

Strategic planning
Portfolio management
Personal insurance
Cross-functional leadership
Financial acumen
Performance management
Digital transformation
Underwriting
Pricing strategy
Market intelligence
Stakeholder management
Change management
Business development
Risk management
Customer experience

Visa sponsorship

Not detected in the job text

Keywords

Direct distribution
Affinity
Personal lines
Portfolio performance
Customer outcomes
Digital strategy
Pricing
Underwriting
Governance
Transformation
Continuous improvement
Market intelligence
P&L management
Bancassurance
CIP
FCIP
Risk appetite
Business plan
Customer acquisition
Retention

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