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Added 13 mins ago
BT
Controller
Baker Tilly Canada
Windsor, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 13 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Part-time
…turnkey patient panel opportunities available as well. As a specialist, your practice will be well-supported by a high volume of patient referrals from both within the organization and the…
Added 13 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Part-time
…five family physicians, a dermatologist, an internal medicine specialist, and our women’s health clinic. The location offers easy access to many desirable residential areas and is just a…
Added 13 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Part-time
…turnkey patient panel opportunities available as well. As a specialist, your practice will be well-supported by a high volume of patient referrals from both within the organization and the…
Added 13 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Part-time
…turnkey patient panel opportunities available as well. As a specialist, your practice will be well-supported by a high volume of patient referrals from both within the organization and the…
Added 13 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Part-time
…turnkey patient panel opportunities available as well. As a specialist, your practice will be well-supported by a high volume of patient referrals both from within the organization and the…
Added 1 hour ago
RT
Project Controls Advisor
Rio Tinto
Lac de Gras
- Full-time
We are looking for a Specialist, Project Controls who is responsible for implementing effective project controls systems (estimating, planning and cost engineering) to forecast and monitor…
Added 7 hours ago
G
General Manager in Training
Groundworks
Burlington, ON
- Full-time
Groundworks, North America's leading and fastest-growing foundation repair and water management specialist, is growing and we’re looking for leaders who want more than a title - they want…
Added 10 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
This position requires the technical and operational acumen generally gained through progressive training and experience managing websites, IT applications & databases.
Added 11 hours ago
Senior Health & Safety Specialist
R W Tomlinson
Ottawa, ON
The Senior Health & Safety Specialist will play a key role in implementing, monitoring, and continuously improving Tomlinson’s health and safety programs. This includes conducting workplace…
Added 11 hours ago
Senior Specialist Labour Relations
Canada Post - Postes Canada
Ottawa, ON
2. Provides specialist advice and guidance to operational, regional and corporate stakeholders on the interpretation and application of collective agreements, labour relations policies,…
Added 13 hours ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 16 hours ago
SE
Senior Specialist, Offer Lifecycle Procurement
Schneider Electric
Calgary, AB · Montreal, QC
- Full-time
Ability to combine strategic thinking with operational execution, manage priorities and navigate complex challenges.
Added 17 hours ago
SH
Clinic Manager
Sanova Health
Toronto, ON · Scarborough, ON
- Part-time
Identify operational issues, resolve day-to-day problems and bring matters requiring the owner's attention forward.
Added 17 hours ago
AT
Revenue Accounting Specialist
Aurora Towers
Montreal, QC
- Full-time
As Aurora continues to grow, we are looking for an Revenue Accounting Specialist to join our Finance team.
Added 18 hours ago
J
Senior Practice Specialist | Hybrid
JobsMedia.io
Brampton, ON
- Full-time
Hello World Recruitment, founded by Jeremy Corbet, is recruiting an experienced Senior Practice Specialist for an established Canadian insurance brokerage.
Added 19 hours ago
WS
Service Centre Outbound Specialist (Fixed Term)
WCG Services
Toronto, ON
- Full-time
The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure…
Added 20 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 21 hours ago
TB
Accounts Payable Specialist
The Boulevard Club
Toronto, ON
- Full-time
As an Accounts Payable Specialist at The Boulevard Club, you will have the opportunity to take ownership of day-to-day Accounts Payable activities while working with modern accounting and…
Added 21 hours ago
KG
Fleet Operations Specialist
KUTHALA GROUP
Brampton, ON
- Full-time
Role Description The Fleet Operations Specialist is a full-time, on-site role based in Brampton, ON. This position is responsible for coordinating daily fleet activities, including vehicle…
Added 1 day ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Security Specialist – Intermediate with strong hands-on expertise in Continuous Threat Exposure Management (CTEM), vulnerability management, DevSecOps,…
Added 1 day ago
SM
RQ00812 – Business Intelligence Specialist – Oracle – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Intelligence Specialist – Oracle with strong expertise in Oracle, Python, AWS Glue Python Shell, AWS Database Migration Service (AWS DMS), Amazon Redshift,…
Added 1 day ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 1 day ago
SM
RQ11302 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Operational Program and Business Design Skills
Added 1 day ago
B
Platform Economy Manager
Blazesoft
Vaughan, ON
- Full-time
…boundaries of gaming. If you're a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our team. This is a full-time IN OFFICE position in…

Closed listing

Aviva

Broker Operations Specialist

ON, Canada
Canada - ON - Home Office, Canada

The salary band for this position ranges from $70,000 to $80,000.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: The salary band for this position ranges from $70,000 to $80,000.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Archived listing. The details below describe a past opening.

Together, we are Aviva. Our values - Care, Commitment, Community, and Confidence - guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

We have an exciting opportunity within our Greater Toronto Area (GTA) region for a Broker Operations Specialist. In this role, you will play a key part in driving operational excellence and delivering an exceptional broker experience across an assigned broker portfolio.

As the primary point of contact for your broker panel, you will be responsible for managing and coordinating broker requests, including broker onboarding, product inquiries, operational support, and accommodation requests. You will collaborate closely with cross-functional teams across Aviva to ensure timely resolution, seamless service delivery, and a consistent broker experience.

Beyond day-to-day operations, you will actively manage and support a portfolio of broker partners by monitoring business performance and helping to execute strategic plans that drive profitable growth. Acting as the "quarterback" for the broker relationship, you will facilitate regular meetings with brokers and key internal stakeholders, fostering strong partnerships and ensuring alignment on business objectives, growth opportunities, and service initiatives.

This role is critical to advancing Aviva's regional growth strategy. You will contribute to the execution of broker business plans, strategic initiatives, underwriting quality reviews, and financial performance objectives while identifying opportunities to enhance operational efficiency and strengthen broker engagement.

Joining the Business Development team offers a unique opportunity to build relationships across multiple areas of the organization, gain broad exposure to our business, and work closely with a diverse network of broker partners throughout the Greater Toronto Area.

Come join our team!

What you’ll do:

Manage internal and external broker demand through Salesforce, ensuring timely and effective resolution of requests.
Coordinate broker onboarding and setup activities, creating a positive and efficient experience for new broker partners.
Support underwriting resolution by partnering with internal teams and brokers to address issues and drive outcomes.
Develop, monitor, and execute broker performance, growth, and profitability plans across an assigned portfolio.
Lead broker performance management activities and business reviews to support regional objectives.
Execute regional and national broker communications, ensuring consistent messaging and engagement.
Support the rollout and execution of regional broker initiatives, including pricing, product, and business development programs.
Execute underwriting audit recommendations and action plans to improve quality and performance outcomes.
Act as a liaison with the Broker Training Team to identify development opportunities and support broker education initiatives.
Coordinate and facilitate recurring meetings with brokers and internal stakeholders to strengthen relationships and drive results.
Represent Aviva at broker meetings, industry events, campaigns, and networking opportunities throughout the region.

What you’ll bring:

Completion of, or active pursuit of, the Chartered Insurance Professional (CIP) designation is considered an asset.
Post-secondary education in Business, Commerce, Insurance, or a related field is preferred.
Experience within the Property & Casualty (P&C) insurance industry, broker channel, or a related business environment.
Demonstrated ability to deliver strong business results both independently and through collaboration with cross-functional teams.
Proven experience coordinating and influencing stakeholders across multiple functions to achieve shared objectives.
Strong verbal and written communication skills, with the ability to build credibility and foster productive relationships.
Exceptional relationship management and networking capabilities, with a customer-first mindset.
Results-driven and service-oriented, with a focus on operational excellence and continuous improvement.
Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
Working knowledge of broker technology platforms, digital tools, and marketing concepts, including both traditional and digital engagement strategies.
Proficiency with CRM platforms such as Salesforce is considered an asset.

What you’ll get:

The salary band for this position ranges from $70,000 to $80,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.
Employee discount on home and auto insurance (where applicable).

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

About employer

More about this job

Responsibilities

The Broker Operations Specialist manages broker relationships and operational requests to drive business growth and service excellence. They act as a primary point of contact, coordinating onboarding, performance reviews, and cross-functional collaboration to ensure alignment with regional objectives.

Requirements

Candidates should have experience in the Property & Casualty insurance industry and strong relationship management skills. Proficiency in CRM platforms like Salesforce and a background in business or insurance are preferred, with CIP designation considered an asset.

Skills

Broker operations
Relationship management
Salesforce
Business development
Underwriting support
Performance management
Strategic planning
Communication
Problem-solving
Operational excellence
Customer service
Networking
Data analysis
Insurance industry knowledge
Stakeholder management

Benefits

Hybrid flexible work model
Career development opportunities
Professional development education support
Competitive vacation package
Option to purchase 5 extra days off
Diversity and inclusion programs
Corporate wellness programs
Employee discount on home and auto insurance

Visa sponsorship

Not detected in the job text

Keywords

Broker Operations
Property & Casualty
P&C Insurance
Salesforce
CRM
Business Development
Underwriting
Broker Onboarding
Operational Excellence
Stakeholder Management
Strategic Planning
Financial Performance
CIP Designation
Relationship Management
Networking
Business Analysis
Insurance
Broker Channel
Performance Reviews
Digital Engagement

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