Jobs in Canada

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Added 2 mins ago
HG
Project Construction Estimator
Hypertec Group
QC · Saint-Laurent, QC
- Full-time
Founded in 1984, Hypertec empowers innovators to push boundaries and lead their industries through transformative technology.
Added 3 mins ago
MT
Legal Executive Assistant- Tax Group
McCarthy Tétrault LLP
Toronto, ON
- Full-time
…and approaches. Together, these principles shape how we work, lead, and grow - every…
Added 3 mins ago
AP
People Operations Lead
AMZ Prep
Remote, Canada
- Full-time
- Remote
We're hiring a hands-on People Operations Lead to build the people side of AMZ Prep: hire well, get new people productive, and run performance, compensation and growth with clear…
Added 3 mins ago
C
Director, Operations
Clarity
Vancouver, BC
- $180,000 to $300,000 CAD / year
- Full-time
As Director, Operations, you will lead the department that supports Clarity’s commercial and go-to-market teams as well as the systems and data they rely on. You’ll build and improve the…
Added 3 mins ago
LC
Staff P&T Incident & Technology Risk Operations Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Lead Reporting, Communications, and Executive Readiness:
Added 3 mins ago
AI Transformation Lead, Marketing
AlayaCare
Toronto, ON
…processes around the outcomes they deliver. As AI Transformation Lead, Marketing, you will lead this work for the processes that start in or run through Marketing, so they deliver better…
Added 3 mins ago
Head of Immunology Canada
UCB
Oakville, ON
Lead major lifecycle opportunities and commercial business transformations with purposeful execution.
Added 3 mins ago
EG
Roadway Segment Lead
Egis Group
Toronto, ON
- $150,000 to $200,000 CAD / year
- Full-time
The Roadway Segment Lead is a senior-level civil engineering role focused on leading multidisciplinary transportation infrastructure design projects in Toronto, Ontario, Canada. The…
Added 17 mins ago
AI
Senior Level 3 AI Engineer – Copilot, ChatGPT, Grok, Claude & Gemini
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
…complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad…
Added 17 mins ago
WS
Supplier Quality Engineering
Wolf Steel Ltd
Barrie, ON
- Full-time
Must hold current passport and have the ability to travel abroad
Added 17 mins ago
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IT Risk & GRC Specialist
Kelly
Toronto, ON · Greater Toronto Area, Canada
- Contract
…ensure audit/regulatory readiness. A key responsibility is to lead the design and implementation of an AI-enabled assurance capability to automate and strengthen remediation QA and…
Added 17 mins ago
AP
People Operations Lead
AMZ Prep®
Toronto, ON
- Full-time
We're hiring a hands-on People Operations Lead to build the people side of AMZ Prep: hire well, get new people productive, and run performance, compensation and growth with clear…
Added 17 mins ago
WC
Manager, Software (Embedded & Digital Products)
Wabtec Corporation
London, ON
- Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 17 mins ago
AI
Senior L3 AI Engineer
Apptoza Inc.
Montreal, QC
- Full-time
…complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad…
Added 17 mins ago
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Product Manager - Platform
Nakisa
Montreal, QC
- Full-time
Added 17 mins ago
SP
Analytics Specialist SE (Commercial FINS & Canada) - Senior/Lead Solution Engineer
Salesforce Partner Canada
Vancouver, BC
- Full-time
Orchestrate and lead cross-functional solutions guides, and align them to the opportunity strategy
Added 17 mins ago
SP
Lead, Account Solution Engineer/Manufacturing & Automotive
Salesforce Partner Canada
Montreal, QC
- Full-time
As a Lead Solution Engineer, you will operate at the intersection of the Manufacturing & Automotive sector and Salesforce's cutting-edge technology, combining deep technical building skills…
Added 17 mins ago
NC
Manager, Construction Projects and Engineering Services
NAV CANADA
Ottawa, ON
- Full-time
This position is a hybrid position with a minimum – 3 days per week on site
Added 17 mins ago
MI
Senior Manager Design Engineer, NA
Mondelēz International
Toronto, ON · Plant - East York, Canada
- Full-time
Join our Mission to Lead the Future of Snacking. Make It With Pride.
Added 17 mins ago
Account Executive
Teads
Toronto, ON
Smart, ambitious peers across 30+ markets in a collaborative, cross-border setup
Added 17 mins ago
Solutions Architect - DXP
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
Must have hands-on code development & delivery experience in mobile apps and websites
Added 17 mins ago
Business Development Executive, Group Benefits
Talent Acquisition Team at Westland Insurance. Text reply only.
Burlington, ON
Added 17 mins ago
Exercise Instructor-Exercises and Falls
Circle of Care, Sinai Health
Toronto, ON
Hours of Work: Exercise Instructors lead a weekly class schedule assigned within their committed availability.
Added 17 mins ago
Director, Creative & Content
World Vision Canada
Mississauga, ON
Lead the big ideas and creative platforms for priority campaigns and moments, personally shaping the work that matters most.
Added 17 mins ago
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Bilingual Human Resources Coordinator
CLEAResult
Montreal, QC · Quebec, Montreal - de la Gauchetiere
- Full-time
Il s’agit d’un rôle qui s’exerce entièrement sur place (cinq jours par semaine à Laval), avec une date d’entrée en fonction prévue pour début janvier

Aviva

Customer Service Lead

Toronto, ON, Canada
Cambridge, ON, Canada

Apply on aviva.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Experience: 2-5 years of proven leadership experience with outstanding coaching skills
Posting language: English
Posted: Nov 13, 2026

Original job description

Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands the Aviva AutoCare Centre, Powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before.

Why Join us?

Be part of a visionary team challenging traditional ways of working
Work in a brand, new facility equipped with state-of-the-art tools and technology
Enjoy a healthier, more comfortable work environment with modern amenities
Help shape the autobody shop of the future

We are looking for a Customer Service Lead to inspire and mentor our front-line and customer service teams to excel in delivering exceptional customer experiences at our collision repair facility in Cambridge. You will share joint responsibility for the site, ensuring that any people-related issues or concerns are promptly addressed. You will foster a culture of accountability and teamwork, where every member is dedicated to enhancing the customer experience.

Your role will be pivotal in ensuring that our customers' needs are at the heart of our operations. By achieving high levels of customer satisfaction and mastering the principles of customer experience management - including customer insight, leadership, brand integrity, and employee engagement - you will help shape how our business operates.

Does this sound like an exciting challenge? Come be a part of this milestone as we embark on this ground-breaking journey together!

What You’ll Do:

Find opportunities that promote customer satisfaction or process improvement
Deliver on promises made to our customers to ensure they will be without their vehicle for the shortest possible time
Lead and promote effective communication within the team and with customers
Develop initiatives that promote performance or process flow improvements through the removal of waste activities
Develop, manage and maintain relationships with external suppliers and internal business areas
Lead and promote a collaborative culture within the site
Lead and provide guidance and encouragement to all site staff enabling them to work to their maximum potential
Resolve complaints while understanding the reason for failure
Identify and monitor employee training needs, deliver coaching and ensure appropriate training is delivered as required
Motivate and recognize and colleagues and have succession and retention plans in place
Identify risks or barriers to achieving Solus Canada’s goals, take ownership of issues through to resolution or further escalation, and assist the team to resolve issues themselves
Recruit, retain and onboard employees
Conduct performance reviews and development of talent with the team

What You’ll Bring:

Post-secondary education
2-5 years of proven leadership experience with outstanding coaching skills
Valid driver’s license
Knowledge of insurance principles (considered an asset)
Commit to an environment of continuous improvement
Good understanding of the end-to-end claims process and industry operating practices and systems
Strong knowledge of automotive/equipment preventative maintenance, refurbishment, and repair practices and procedures
Strong customer-focused background combined with excellent organizational, time management, and interpersonal skills
Proven ability to multi-task effectively in a fast-paced environment
Exceptional communication and conflict resolution skills
Outstanding customer service abilities
Strong financial acumen

What You’ll Get:

The salary band for this position is $75,000 to $85,000 (please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity).
Competitive annual base salary that reflects your skills, experience, job-related knowledge and relevant qualifications
Medical and dental benefits
Eligibility for annual bonus – actual amount depends on your performance and Aviva AutoCare Centre
Various retirement savings options including participation in optional group RRSP
Competitive vacation package
We offer exceptional career development opportunities
We’ll support your professional development education
Uniforms will be provided based on your role
Clean and safe work environment, including on site showers and break room

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted externally.

Aviva Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva AutoCare Centre.

Apply on aviva.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Service Lead will inspire and mentor front-line teams to deliver exceptional customer experiences while managing site operations and performance. They are responsible for fostering a culture of accountability, resolving customer complaints, and overseeing talent development and recruitment.

Requirements

Candidates must possess post-secondary education and 2-5 years of proven leadership experience with strong coaching abilities. A valid driver's license and a solid understanding of automotive repair practices and insurance claims processes are required.

Skills

Leadership
Coaching
Communication
Conflict resolution
Performance management
Process improvement
Relationship management
Financial acumen
Time management
Organizational skills
Multi-tasking
Claims process knowledge
Automotive repair knowledge
Team building
Talent development

Benefits

Medical benefits
Dental benefits
Annual bonus
Retirement savings options
Group RRSP
Vacation package
Career development opportunities
Professional development education
Uniforms

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Collision Repair
Leadership
Coaching
Insurance
Claims Process
Performance Management
Process Improvement
Talent Development
Conflict Resolution
Financial Acumen
Automotive
Team Building
Accountability
Customer Satisfaction
Recruitment
Retention
Preventative Maintenance
Refurbishment
Communication

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Jobs in Canada