Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 3 mins ago
S
Représentant commercial – Extrémités – Montréal / Sales Representative - Extremities - Montreal
Stryker
Montreal, QC · Canada, Virtual Address
- Full-time
Educates and informs doctors, nurses, and appropriate staff personnel as to the proper use and maintenance of Stryker Extremity products
Added 3 mins ago
F
Webber - Patrol Maintenance Technician - Port Colborne - Infrastructure Management
Ferrovial
ON · Port Colborne, ON · CAN - Webber - Infra - Niagara
- Full-time
…an in-house engineering services department to help optimize building efficiency and quality while solving complex project challenges using field experience, innovative construction methods…
Added 3 mins ago
F
Webber - Patrol Maintenance Technician - Homer - Infrastructure Management
Ferrovial
ON · Homer, ON · CAN - Webber - Infra - Niagara
- Full-time
…an in-house engineering services department to help optimize building efficiency and quality while solving complex project challenges using field experience, innovative construction methods…
Added 3 mins ago
S
Mécanicien(ne) de véhicules lourds
Sanimax
Levis, QC
- Full-time
Primes selon le quart de travail · + 2.00$/heure pour le quart de soir (15h00 à 23h00) et + 2.50$/heure pour le quart de nuit (23h00 à 7h00)
Added 3 mins ago
AI Transformation Lead, Marketing
AlayaCare
Toronto, ON
Production engineering and long-term maintenance, which Engineering and IT own.
Added 17 mins ago
WC
Manager, Software (Embedded & Digital Products)
Wabtec Corporation
London, ON
- Full-time
You will help evolve the software organization from a primarily project and maintenance-focused function into a product-line organization that supports differentiated hardware products,…
Added 17 mins ago
F
Webber - Patrol Maintenance Technician - Homer - Infrastructure Management
Ferrovial
Niagara-on-the-Lake, ON
- Full-time
…an in-house engineering services department to help optimize building efficiency and quality while solving complex project challenges using field experience, innovative construction methods…
Added 17 mins ago
CG
Light Duty Cleaner Part Time
Compass Group Canada
Waterloo, ON
- $18.32 CAD / hour
- Part-time
You will be responsible for cleaning tasks in designated areas of a building, including dusting, mopping, cleaning washroom fixtures, spot cleaning, emptying, and cleaning ashtrays and…
Added 17 mins ago
CC
Industrial Sewing Operator
Crossroads C&I
Sarnia, ON
- Full-time
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a…
Added 17 mins ago
GF
Local Class 1 Delivery Driver
Gordon Food Service - Canada
Dryden, ON
- Full-time
The successful candidate must reside in Dryden or surrounding area · Schedule: Day Shift | Monday, Tuesday, Thursday & Friday | 4 days x 10 Hours | Start times between 3AM - 7AM
Added 17 mins ago
O
Sr. Software Developer
OpenText
Waterloo, ON
- Full-time
Develop program code, including unit and integration tests, and documentation in both the maintenance of old and new development environment. Implementing changes through our change…
Added 18 mins ago
NC
Manager, Construction Projects and Engineering Services
NAV CANADA
Ottawa, ON
- Full-time
This position is a hybrid position with a minimum – 3 days per week on site
Added 18 mins ago
Mixer Driver
RMC Group of Companies
Edmonton, AB · AB
Flexible work rotations
Added 18 mins ago
Exercise Instructor-Exercises and Falls
Circle of Care, Sinai Health
Toronto, ON
…increase mobility, relieve pain and reduce the risk of falls by building strength and improving…
Added 18 mins ago
TS
Casual Maintenance Worker
The Salvation Army Canada and Bermuda Territory
Niagara Falls, ON · Honourable Ray and Helen Lawson Eventide Home
- Part-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 18 mins ago
H
Technicien(ne) de service sur le terrain, Automatisation Industrielle
Honeywell
Quebec, QC
- Full-time
Vous serez responsable de l'installation, de la maintenance préventive et de la réparation de nos produits et solutions électroniques et informatisés qui servent à mesurer et à automatiser…
Added 18 mins ago
Customer Service Lead
Aviva
Toronto, ON · Cambridge, ON
Strong knowledge of automotive/equipment preventative maintenance, refurbishment, and repair practices and procedures
Added 18 mins ago
DC
Facilities Maintenance Coordinator
Douglas College
New Westminster, BC
- Full-time
The Facilities Maintenance Coordinator contributes to the success of Douglas College and its student community through the efficient coordination of preventative maintenance, repair, and…
Added 18 mins ago
TS
Store Associate
The Salvation Army in Canada
Vancouver, BC
- Part-time
Must have good interpersonal and communication skills (oral)
Added 18 mins ago
TS
Registered Early Childhood Educator - RECE
The Salvation Army in Canada
Mississauga, ON
- Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 18 mins ago
AH
Registered Nurse - Pediatric Emergency
Alberta Health Services
AB · Edmonton, AB
- Full-time
…and holistic approach to patient care, health promotion and maintenance. You will provide safe, quality patient and family centered care while reflecting the shared vision and values.…
Added 18 mins ago
B-
Cleaner - Temporary
BEST - For A Cleaner World
Burnaby, BC
- Temporary
BEST - For a Cleaner World is a leader in providing premier services in both custodial and maintenance services, to a prestigious and loyal client base. Our Purpose is to create a positive…
Added 18 mins ago
AL
Telemetry Analyst
Air Liquide
Montreal, QC
- Full-time
Must possess excellent organizational & communication skills
Added 18 mins ago
SI
Sales Associate
SNDL Inc.
Kelowna, BC · Wine & Beyond Kelowna
- Part-time
Must have access to reliable transportation
Added 33 mins ago
NA
Rigger/Swamper
North America Construction (1993) Ltd. - NAC Constructors Ltd.
St. Thomas, ON
- Full-time
…experience in fields such as civil, structural, process mechanical, building mechanical, electrical and instrumentation work. At NAC, our priority is to maintain the highest level of…

Aviva

Customer Service Lead

Toronto, ON, Canada
Cambridge, ON, Canada

Apply on aviva.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Experience: 2-5 years of proven leadership experience with outstanding coaching skills
Posting language: English
Posted: Nov 13, 2026

Original job description

Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands the Aviva AutoCare Centre, Powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before.

Why Join us?

Be part of a visionary team challenging traditional ways of working
Work in a brand, new facility equipped with state-of-the-art tools and technology
Enjoy a healthier, more comfortable work environment with modern amenities
Help shape the autobody shop of the future

We are looking for a Customer Service Lead to inspire and mentor our front-line and customer service teams to excel in delivering exceptional customer experiences at our collision repair facility in Cambridge. You will share joint responsibility for the site, ensuring that any people-related issues or concerns are promptly addressed. You will foster a culture of accountability and teamwork, where every member is dedicated to enhancing the customer experience.

Your role will be pivotal in ensuring that our customers' needs are at the heart of our operations. By achieving high levels of customer satisfaction and mastering the principles of customer experience management - including customer insight, leadership, brand integrity, and employee engagement - you will help shape how our business operates.

Does this sound like an exciting challenge? Come be a part of this milestone as we embark on this ground-breaking journey together!

What You’ll Do:

Find opportunities that promote customer satisfaction or process improvement
Deliver on promises made to our customers to ensure they will be without their vehicle for the shortest possible time
Lead and promote effective communication within the team and with customers
Develop initiatives that promote performance or process flow improvements through the removal of waste activities
Develop, manage and maintain relationships with external suppliers and internal business areas
Lead and promote a collaborative culture within the site
Lead and provide guidance and encouragement to all site staff enabling them to work to their maximum potential
Resolve complaints while understanding the reason for failure
Identify and monitor employee training needs, deliver coaching and ensure appropriate training is delivered as required
Motivate and recognize and colleagues and have succession and retention plans in place
Identify risks or barriers to achieving Solus Canada’s goals, take ownership of issues through to resolution or further escalation, and assist the team to resolve issues themselves
Recruit, retain and onboard employees
Conduct performance reviews and development of talent with the team

What You’ll Bring:

Post-secondary education
2-5 years of proven leadership experience with outstanding coaching skills
Valid driver’s license
Knowledge of insurance principles (considered an asset)
Commit to an environment of continuous improvement
Good understanding of the end-to-end claims process and industry operating practices and systems
Strong knowledge of automotive/equipment preventative maintenance, refurbishment, and repair practices and procedures
Strong customer-focused background combined with excellent organizational, time management, and interpersonal skills
Proven ability to multi-task effectively in a fast-paced environment
Exceptional communication and conflict resolution skills
Outstanding customer service abilities
Strong financial acumen

What You’ll Get:

The salary band for this position is $75,000 to $85,000 (please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity).
Competitive annual base salary that reflects your skills, experience, job-related knowledge and relevant qualifications
Medical and dental benefits
Eligibility for annual bonus – actual amount depends on your performance and Aviva AutoCare Centre
Various retirement savings options including participation in optional group RRSP
Competitive vacation package
We offer exceptional career development opportunities
We’ll support your professional development education
Uniforms will be provided based on your role
Clean and safe work environment, including on site showers and break room

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted externally.

Aviva Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva AutoCare Centre.

Apply on aviva.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Service Lead will inspire and mentor front-line teams to deliver exceptional customer experiences while managing site operations and performance. They are responsible for fostering a culture of accountability, resolving customer complaints, and overseeing talent development and recruitment.

Requirements

Candidates must possess post-secondary education and 2-5 years of proven leadership experience with strong coaching abilities. A valid driver's license and a solid understanding of automotive repair practices and insurance claims processes are required.

Skills

Leadership
Coaching
Communication
Conflict resolution
Performance management
Process improvement
Relationship management
Financial acumen
Time management
Organizational skills
Multi-tasking
Claims process knowledge
Automotive repair knowledge
Team building
Talent development

Benefits

Medical benefits
Dental benefits
Annual bonus
Retirement savings options
Group RRSP
Vacation package
Career development opportunities
Professional development education
Uniforms

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Collision Repair
Leadership
Coaching
Insurance
Claims Process
Performance Management
Process Improvement
Talent Development
Conflict Resolution
Financial Acumen
Automotive
Team Building
Accountability
Customer Satisfaction
Recruitment
Retention
Preventative Maintenance
Refurbishment
Communication

Report this job

Work requirements

Jobs in Canada