Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 3 mins ago
AU
Supervisor, Land Services
Apex Utilities Inc.
Leduc, AB
- Full-time
…distribution utility delivering safe and reliable natural gas service to over 85,000 residential, rural, commercial, and industrial customers in more than 90 communities across Alberta.…
Added 3 mins ago
FC
Technical Inside Sales
Flow Control Group
Mississauga, ON
- Full-time
…Québec, Preston Phipps commercialise, distribue et assure le service d’une vaste gamme de produits industriels liés à la vapeur, aux vannes, au CVCA et au traitement de l’eau partout au…
Added 3 mins ago
A
Team leader bridges and engineering structures
AtkinsRéalis
Toronto, ON · Ottawa, ON
- Full-time
…Ontario manager. This role offers the opportunity to take the lead on selected projects while supervising a team of engineers and technicians. Our Ontario Bridges team operates primarily in…
Added 18 mins ago
AI
Senior Level 3 AI Engineer – Copilot, ChatGPT, Grok, Claude & Gemini
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
…complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad…
Added 18 mins ago
WS
Supplier Quality Engineering
Wolf Steel Ltd
Barrie, ON
- Full-time
Must hold current passport and have the ability to travel abroad
Added 18 mins ago
A
Bilingual Customer Service Experience Representative, Temporary
Aviso
Toronto, ON
- $52,000 to $60,000 CAD / year
- Temporary
We're looking to fill an open role with an incredible Bilingual Customer Service Experience Representative to join our Contact Centre team for 12 months.
Added 18 mins ago
CG
Lead Hand
Compass Group Canada
Mount Pearl, NL
- $20.75 CAD / hour
- Full-time
Serve customers in a friendly, efficient manner following outlined steps of service.
Added 18 mins ago
CG
Food Service Supervisor
Compass Group Canada
Rothesay, NB
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 18 mins ago
AI
Senior L3 AI Engineer
Apptoza Inc.
Montreal, QC
- Full-time
…complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad…
Added 18 mins ago
CG
Catering Manager Full Time
Compass Group Canada
Ottawa, ON
- $26.75 CAD / hour
- Full-time
Must have flexible schedule to work nights, weekends, and holidays
Added 18 mins ago
R
Senior Relationship Manager, Commercial Financial Services - Healthcare Professionals- EN
RBC
Montreal, QC
- Full-time
New client acquisition skills (i.e., pitching the value proposition, lead generation, initial customer contact and cold calling, asking for referrals)
Added 18 mins ago
N
Product Manager - Platform
Nakisa
Montreal, QC
- Full-time
…criteria for platform and AI-enabled features with R&D, turning customer and business needs into work engineering teams can…
Added 18 mins ago
VB
Financial Planning and Analysis Manager
Vaco by Highspring
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Cross-functional exposure: Resolving client questions means working with teams such as customer care, the warehouse and financial analysts.
Added 18 mins ago
SP
Senior Corporate Counsel - Commercial
Salesforce Partner Canada
Vancouver, BC
- Full-time
Commercial Contracting Expertise Under Pressure: Lead, negotiate, and close customer contracts under tight deadlines with customers in all industries and sectors other than Public Sector.
Added 18 mins ago
HR
Beauty Advisor - Men's Fragrances
Holt Renfrew
Mississauga, ON
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 18 mins ago
Practice Manager (Ottawa, ON)
VetStrategy / Daubigny
Ottawa, ON
We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving…
Added 18 mins ago
TI / IT - Directeur(trice), Applications d’entreprise / Director of Enterprise Applications
Jam
QC · Baie D'urfe, QC
…fidèle à notre mission première d’offrir UNIQUEMENT le meilleur service à la clientèle…
Added 18 mins ago
Sales Advisor - Subaru
The Jim Pattison Auto Group
Winnipeg, MB
…individuals who bring a strong work ethic, energy, and a passion for customer…
Added 18 mins ago
Director, Commercial Insurance
Talent Acquisition Team at Westland Insurance. Text reply only.
Edmonton, AB
Level 3 General Insurance License required
Added 18 mins ago
Clinic Operations Manager
Rejuvenation
Winnipeg, MB
Lead, motivate, and support clinical and administrative teams to deliver high-quality service.
Added 18 mins ago
BB
Data Governance Manager
Bridgewater Bank
Calgary, AB
- Full-time
As a wholly owned subsidiary of AMA, we share a proud legacy of service and a commitment to doing the right thing for our customers, our communities, and each other. At Bridgewater Bank,…
Added 18 mins ago
C
Bilingual Human Resources Coordinator
CLEAResult
Montreal, QC · Quebec, Montreal - de la Gauchetiere
- Full-time
Il s’agit d’un rôle qui s’exerce entièrement sur place (cinq jours par semaine à Laval), avec une date d’entrée en fonction prévue pour début janvier
Added 18 mins ago
C
Relationship Manager, Business Banking - Sherbrooke
CIBC
Sherbrooke, QC
- Full-time
As a member of Business Banking team, you’ll be reporting to the Director or Senior Manager & Team Lead, Business Banking, providing new and existing clients with an exceptional client…
Added 18 mins ago
C
Theatre Manager - SilverCity St. Vital
Cineplex
Winnipeg, MB · SC St. Vital
- Full-time
Maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and Retail operations within the venue.
Added 18 mins ago
H
Technicien(ne) de service sur le terrain, Automatisation Industrielle
Honeywell
Quebec, QC
- Full-time
Vous rendrez compte directement à notre Responsable de service sur le terrain et vous travaillerez sur le terrain chez nos clients dans la ville de Québec et les environs.

Aviva

Customer Service Lead

Toronto, ON, Canada
Cambridge, ON, Canada

Apply on aviva.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Experience: 2-5 years of proven leadership experience with outstanding coaching skills
Posting language: English
Posted: Nov 13, 2026

Original job description

Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands the Aviva AutoCare Centre, Powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before.

Why Join us?

Be part of a visionary team challenging traditional ways of working
Work in a brand, new facility equipped with state-of-the-art tools and technology
Enjoy a healthier, more comfortable work environment with modern amenities
Help shape the autobody shop of the future

We are looking for a Customer Service Lead to inspire and mentor our front-line and customer service teams to excel in delivering exceptional customer experiences at our collision repair facility in Cambridge. You will share joint responsibility for the site, ensuring that any people-related issues or concerns are promptly addressed. You will foster a culture of accountability and teamwork, where every member is dedicated to enhancing the customer experience.

Your role will be pivotal in ensuring that our customers' needs are at the heart of our operations. By achieving high levels of customer satisfaction and mastering the principles of customer experience management - including customer insight, leadership, brand integrity, and employee engagement - you will help shape how our business operates.

Does this sound like an exciting challenge? Come be a part of this milestone as we embark on this ground-breaking journey together!

What You’ll Do:

Find opportunities that promote customer satisfaction or process improvement
Deliver on promises made to our customers to ensure they will be without their vehicle for the shortest possible time
Lead and promote effective communication within the team and with customers
Develop initiatives that promote performance or process flow improvements through the removal of waste activities
Develop, manage and maintain relationships with external suppliers and internal business areas
Lead and promote a collaborative culture within the site
Lead and provide guidance and encouragement to all site staff enabling them to work to their maximum potential
Resolve complaints while understanding the reason for failure
Identify and monitor employee training needs, deliver coaching and ensure appropriate training is delivered as required
Motivate and recognize and colleagues and have succession and retention plans in place
Identify risks or barriers to achieving Solus Canada’s goals, take ownership of issues through to resolution or further escalation, and assist the team to resolve issues themselves
Recruit, retain and onboard employees
Conduct performance reviews and development of talent with the team

What You’ll Bring:

Post-secondary education
2-5 years of proven leadership experience with outstanding coaching skills
Valid driver’s license
Knowledge of insurance principles (considered an asset)
Commit to an environment of continuous improvement
Good understanding of the end-to-end claims process and industry operating practices and systems
Strong knowledge of automotive/equipment preventative maintenance, refurbishment, and repair practices and procedures
Strong customer-focused background combined with excellent organizational, time management, and interpersonal skills
Proven ability to multi-task effectively in a fast-paced environment
Exceptional communication and conflict resolution skills
Outstanding customer service abilities
Strong financial acumen

What You’ll Get:

The salary band for this position is $75,000 to $85,000 (please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity).
Competitive annual base salary that reflects your skills, experience, job-related knowledge and relevant qualifications
Medical and dental benefits
Eligibility for annual bonus – actual amount depends on your performance and Aviva AutoCare Centre
Various retirement savings options including participation in optional group RRSP
Competitive vacation package
We offer exceptional career development opportunities
We’ll support your professional development education
Uniforms will be provided based on your role
Clean and safe work environment, including on site showers and break room

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted externally.

Aviva Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva AutoCare Centre.

Apply on aviva.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Service Lead will inspire and mentor front-line teams to deliver exceptional customer experiences while managing site operations and performance. They are responsible for fostering a culture of accountability, resolving customer complaints, and overseeing talent development and recruitment.

Requirements

Candidates must possess post-secondary education and 2-5 years of proven leadership experience with strong coaching abilities. A valid driver's license and a solid understanding of automotive repair practices and insurance claims processes are required.

Skills

Leadership
Coaching
Communication
Conflict resolution
Performance management
Process improvement
Relationship management
Financial acumen
Time management
Organizational skills
Multi-tasking
Claims process knowledge
Automotive repair knowledge
Team building
Talent development

Benefits

Medical benefits
Dental benefits
Annual bonus
Retirement savings options
Group RRSP
Vacation package
Career development opportunities
Professional development education
Uniforms

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Collision Repair
Leadership
Coaching
Insurance
Claims Process
Performance Management
Process Improvement
Talent Development
Conflict Resolution
Financial Acumen
Automotive
Team Building
Accountability
Customer Satisfaction
Recruitment
Retention
Preventative Maintenance
Refurbishment
Communication

Report this job

Work requirements

Jobs in Canada