Jobs in Canada

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Added 1 min ago
VC
Registered Nurse (RN) / Registered Psychiatric Nurse (RPN) - Long Term Care
Vancouver Coastal Health
North Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Temporary
…Long Term Care setting, both by working independently and as a member of an interdisciplinary team. Demonstrates expertise and leadership in nursing practice and coordinates the…
Added 1 min ago
VC
Coordinator (RN/RPN) - Resident Care
Vancouver Coastal Health
North Vancouver, BC
- $49.2 to $63.47 CAD / hour
- Temporary
…organization. Provides leadership and guidance to designated staff and coordinates resident care activities in a defined area of clinical expertise. Ensures a high standard of resident care…
Added 1 min ago
VC
Registered Nurse/Registered Psychiatric Nurse (RN/RPN) - Long Term Care
Vancouver Coastal Health
Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Part-time
…Long Term Care setting, both by working independently and as a member of an interdisciplinary team. Demonstrates expertise and leadership in nursing practice and coordinates the…
Added 1 min ago
PH
Foundry RN-RPN Mental Health and Addiction Case Coordinator ICYP
Providence Healthcare
Vancouver, BC
- Temporary
…planning, crisis intervention, consultation, education, and support to facilitate and coordinate client access to services. Participates in team and/or local committees, internal and…
Added 2 mins ago
MT
Legal Executive Assistant- Tax Group
McCarthy Tétrault LLP
Toronto, ON
- Full-time
Coordinating business development activities with internal lawyers, teams and functional area staff (Office Services, Clients & Markets etc.) as needed to ensure efficient execution of…
Added 2 mins ago
HR
Registered Nurse, Endoscopy
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital, along with its Finch and…
Added 2 mins ago
A
Team leader bridges and engineering structures
AtkinsRéalis
Toronto, ON · Ottawa, ON
- Full-time
Manage the staff of the team he supervises (15-20%):
Added 16 mins ago
Program Manager (Dogwood)
Connective
Maple Ridge, BC
Participates as a member of Connective's management team
Added 16 mins ago
Director, Creative & Content
World Vision Canada
Mississauga, ON
Translate the brand platform into practical guidance, templates and examples that every staff member can use.
Added 16 mins ago
TS
Casual Maintenance Worker
The Salvation Army Canada and Bermuda Territory
Niagara Falls, ON · Honourable Ray and Helen Lawson Eventide Home
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 16 mins ago
AF
Chief Administrative Officer (CAO)
Akisqnuk First Nation
Windermere, BC
- Full-time
…provide leadership to ʔAFN’s administrative operations; and support ʔAFN’s Chief and Council in setting strategic direction, developing nation laws and intergovernmental relations as a…
Added 16 mins ago
Customer Service Lead
Aviva
Toronto, ON · Cambridge, ON
…foster a culture of accountability and teamwork, where every member is dedicated to enhancing the customer…
Added 17 mins ago
MH
Registered Practical Nurse
Mackenzie Health
Vaughan, ON
- $37.11 to $39.9 CAD / hour
- Full-time
…who have predictable outcomes and manageable responses. As a member of and in collaboration with the interprofessional care team, the Registered Practical Nurse contributes to creating a…
Added 17 mins ago
TS
Store Associate
The Salvation Army in Canada
Vancouver, BC
- Part-time
Must have good interpersonal and communication skills (oral)
Added 17 mins ago
OS
Legal Counsel - (12 to 18 month Fixed Term Contract)
Ontario Securities Commission
Toronto, ON
- Full-time
Engage with businesses submitting requests for support through OSC LaunchPad, ensuring appropriate review of applications and determining appropriate next steps, including analyzing…
Added 17 mins ago
TC
Manager, Talent Management Operations
Toronto Catholic District School Board
Toronto, ON
- Full-time
With a staff of 14,000, the TCDSB is a dynamic school board and is seeking a full-time Manager Talent Management Operations within the Human Resources department.
Added 17 mins ago
MH
Registered Practical Nurse
Mackenzie Health
Vaughan, ON
- $37.11 to $39.9 CAD / hour
- Full-time
…standards set by Mackenzie Health. Working collaboratively as a member of the interprofessional care team, you’ll contribute to creating a world-class health experience for patients and…
Added 17 mins ago
SI
Store Supervisor
SNDL Inc.
Banff, AB · Liquor Depot Cascade
- Full-time
…great selection, better prices, and friendly, knowledgeable staff. We stock wines from around the world, local and international beers, and specialty spirits at everyday low…
Added 17 mins ago
SI
Store Associate
SNDL Inc.
Banff, AB · Liquor Depot Cascade
- Full-time
…great selection, better prices, and friendly, knowledgeable staff. We stock wines from around the world, local and international beers, and specialty spirits at everyday low…
Added 17 mins ago
SI
Store Associate
SNDL Inc.
AB · ACE Liquor Discounter West Granville (Winterburn)
- Part-time
…great selection, better prices, and friendly, knowledgeable staff. We stock wines from around the world, local and international beers, and specialty spirits at everyday low…
Added 17 mins ago
SI
Store Manager
SNDL Inc.
Drumheller, AB · ACE Liquor Discounter Drumheller
- Full-time
…great selection, better prices, and friendly, knowledgeable staff. We stock wines from around the world, local and international beers, and specialty spirits at everyday low…
Added 17 mins ago
SI
Sales Associate
SNDL Inc.
Grande Prairie, AB · Liquor Depot Grande Prairie
- Part-time
…great selection, better prices, and friendly, knowledgeable staff. We stock wines from around the world, local and international beers, and specialty spirits at everyday low…
Added 17 mins ago
MC
Pro Sales Associate - Beaubien Ouest
Masco Corporation
Mont-Royal, QC · Behr Paint Company - Canada Sales
- Full-time
…their unique needs. On your own and working with the Pro Desk staff, you’ll meet and form relationships with local pros who rely on Behr for excellent products and exceptional customer…
Added 17 mins ago
BP
Pro Sales Associate - Saint Henri
Behr Paint Company
Montreal, QC · Behr Paint Company - Canada Sales
- Full-time
…their unique needs. On your own and working with the Pro Desk staff, you’ll meet and form relationships with local pros who rely on Behr for excellent products and exceptional customer…
Added 17 mins ago
MC
Pro Sales Associate - Saint Henri
Masco Corporation
Montreal, QC · Behr Paint Company - Canada Sales
- Full-time
…their unique needs. On your own and working with the Pro Desk staff, you’ll meet and form relationships with local pros who rely on Behr for excellent products and exceptional customer…

Aviva

Customer Service Lead

Toronto, ON, Canada
Cambridge, ON, Canada

Apply on aviva.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Experience: 2-5 years of proven leadership experience with outstanding coaching skills
Posting language: English
Posted: Nov 13, 2026

Original job description

Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands the Aviva AutoCare Centre, Powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before.

Why Join us?

Be part of a visionary team challenging traditional ways of working
Work in a brand, new facility equipped with state-of-the-art tools and technology
Enjoy a healthier, more comfortable work environment with modern amenities
Help shape the autobody shop of the future

We are looking for a Customer Service Lead to inspire and mentor our front-line and customer service teams to excel in delivering exceptional customer experiences at our collision repair facility in Cambridge. You will share joint responsibility for the site, ensuring that any people-related issues or concerns are promptly addressed. You will foster a culture of accountability and teamwork, where every member is dedicated to enhancing the customer experience.

Your role will be pivotal in ensuring that our customers' needs are at the heart of our operations. By achieving high levels of customer satisfaction and mastering the principles of customer experience management - including customer insight, leadership, brand integrity, and employee engagement - you will help shape how our business operates.

Does this sound like an exciting challenge? Come be a part of this milestone as we embark on this ground-breaking journey together!

What You’ll Do:

Find opportunities that promote customer satisfaction or process improvement
Deliver on promises made to our customers to ensure they will be without their vehicle for the shortest possible time
Lead and promote effective communication within the team and with customers
Develop initiatives that promote performance or process flow improvements through the removal of waste activities
Develop, manage and maintain relationships with external suppliers and internal business areas
Lead and promote a collaborative culture within the site
Lead and provide guidance and encouragement to all site staff enabling them to work to their maximum potential
Resolve complaints while understanding the reason for failure
Identify and monitor employee training needs, deliver coaching and ensure appropriate training is delivered as required
Motivate and recognize and colleagues and have succession and retention plans in place
Identify risks or barriers to achieving Solus Canada’s goals, take ownership of issues through to resolution or further escalation, and assist the team to resolve issues themselves
Recruit, retain and onboard employees
Conduct performance reviews and development of talent with the team

What You’ll Bring:

Post-secondary education
2-5 years of proven leadership experience with outstanding coaching skills
Valid driver’s license
Knowledge of insurance principles (considered an asset)
Commit to an environment of continuous improvement
Good understanding of the end-to-end claims process and industry operating practices and systems
Strong knowledge of automotive/equipment preventative maintenance, refurbishment, and repair practices and procedures
Strong customer-focused background combined with excellent organizational, time management, and interpersonal skills
Proven ability to multi-task effectively in a fast-paced environment
Exceptional communication and conflict resolution skills
Outstanding customer service abilities
Strong financial acumen

What You’ll Get:

The salary band for this position is $75,000 to $85,000 (please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity).
Competitive annual base salary that reflects your skills, experience, job-related knowledge and relevant qualifications
Medical and dental benefits
Eligibility for annual bonus – actual amount depends on your performance and Aviva AutoCare Centre
Various retirement savings options including participation in optional group RRSP
Competitive vacation package
We offer exceptional career development opportunities
We’ll support your professional development education
Uniforms will be provided based on your role
Clean and safe work environment, including on site showers and break room

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted externally.

Aviva Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva AutoCare Centre.

Apply on aviva.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Service Lead will inspire and mentor front-line teams to deliver exceptional customer experiences while managing site operations and performance. They are responsible for fostering a culture of accountability, resolving customer complaints, and overseeing talent development and recruitment.

Requirements

Candidates must possess post-secondary education and 2-5 years of proven leadership experience with strong coaching abilities. A valid driver's license and a solid understanding of automotive repair practices and insurance claims processes are required.

Skills

Leadership
Coaching
Communication
Conflict resolution
Performance management
Process improvement
Relationship management
Financial acumen
Time management
Organizational skills
Multi-tasking
Claims process knowledge
Automotive repair knowledge
Team building
Talent development

Benefits

Medical benefits
Dental benefits
Annual bonus
Retirement savings options
Group RRSP
Vacation package
Career development opportunities
Professional development education
Uniforms

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Collision Repair
Leadership
Coaching
Insurance
Claims Process
Performance Management
Process Improvement
Talent Development
Conflict Resolution
Financial Acumen
Automotive
Team Building
Accountability
Customer Satisfaction
Recruitment
Retention
Preventative Maintenance
Refurbishment
Communication

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Work requirements

Jobs in Canada