Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 2 mins ago
MI
Manufacturing Engineer
Magna International
Toronto, ON
- Full-time
…them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects.…
Added 2 mins ago
B
Regional Coach/Regional Manager
BonLook
Vancouver, BC
- Full-time
Join our team as a Regional Coach/Regional Manager! In this role, you'll oversee and provide leadership and coaching to a group of optometry practices, in British Columbia.
Added 2 mins ago
VC
Registered Nurse (RN) / Registered Psychiatric Nurse (RPN) - Long Term Care
Vancouver Coastal Health
North Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Temporary
…Long Term Care setting, both by working independently and as a member of an interdisciplinary team. Demonstrates expertise and leadership in nursing practice and coordinates the…
Added 2 mins ago
VC
Coordinator (RN/RPN) - Resident Care
Vancouver Coastal Health
North Vancouver, BC
- $49.2 to $63.47 CAD / hour
- Temporary
Demonstrated ability to work collaboratively as a member of an interdisciplinary team.
Added 2 mins ago
VC
Registered Nurse/Registered Psychiatric Nurse (RN/RPN) - Long Term Care
Vancouver Coastal Health
Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Part-time
…Long Term Care setting, both by working independently and as a member of an interdisciplinary team. Demonstrates expertise and leadership in nursing practice and coordinates the…
Added 2 mins ago
B
Regional Coach/Regional Manager
BonLook
Kelowna, BC · Vancouver, BC
- Full-time
Join our team as a Regional Coach/Regional Manager! In this role, you'll oversee and provide leadership and coaching to a group of optometry practices, in British Columbia.
Added 2 mins ago
PH
Foundry RN-RPN Mental Health and Addiction Case Coordinator ICYP
Providence Healthcare
Vancouver, BC
- Temporary
Ability to work as a member in an interprofessional team.
Added 2 mins ago
HB
Sous Chef - Permanent Full-Time
Horseshoe Bay Resort
Rossland, BC
- Full-time
We are looking for our next great team member to join us on our Culinary Leadership Team. We are committed to providing you with:
Added 2 mins ago
MT
Legal Executive Assistant- Tax Group
McCarthy Tétrault LLP
Toronto, ON
- Full-time
Added 2 mins ago
C
Senior Cloud Engineer - Product Metrics
ClickHouse
Remote, Canada
- $155,000 to $230,000 CAD / year
- Full-time
- Remote
Equity in the company - Every new eligible team member who joins our company receives equity.
Added 2 mins ago
Corporate Traveller - Team Leader (12 month Parental Leave Contract) - Calgary, AB
Flight Centre
AB
…work for – this is a business for people who love travel, are team players and customer service…
Added 2 mins ago
HR
Registered Nurse, Endoscopy
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital, along with its Finch and…
Added 2 mins ago
FC
Technical Inside Sales
Flow Control Group
Mississauga, ON
- Full-time
With 1,000+ years of accumulated expertise, a CSA B51 certified custom skid production facility, and a service team of more than 20 technicians, we are the trusted partner for Canadian…
Added 2 mins ago
A
Team leader bridges and engineering structures
AtkinsRéalis
Toronto, ON · Ottawa, ON
- Full-time
Reporting to the Manager Bridges Central, the Team Leader is responsible for leading, accompanying, supporting and guiding the employees (engineers and technicians) of his or her team, as…
Added 2 mins ago
P
Peloton Expert (Full-Time) - Calgary Retail
Peloton
Calgary, AB
- Full-time
Engage in cross departmental initiatives that may include Commercial, Third Party Retail, Corporate Wellness, community events, and Member Support
Added 2 mins ago
SI
Intern, Food and Retail Sales - January 2027
Saputo Inc.
Montreal, QC · Quebec, QC
- Full-time
…contribute to our success because we value the talents of every member of our…
Added 2 mins ago
Head of Immunology Canada
UCB
Oakville, ON
You will report to the General Manager, Canada. As a member of the Canadian Leadership Team, you will also share accountability for the performance, culture and long-term success of UCB…
Added 2 mins ago
HO
Parliamentary Assistant
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- $55,000 to $65,000 CAD / year
- Full-time
The office of MP Angelo Iacono, Member of Parliament for Alfred-Pellan, is currently seeking a qualified candidate to fill the position of Parliamentary Assistant.
Added 2 mins ago
S
Chef
Save-On-Foods
Richmond, BC
- Full-time
The successful candidate must have open availability and be available for 40 hours per week
Added 17 mins ago
BA
Director of Policy
BC Agriculture Council
Abbotsford, BC
- Full-time
Do you want to be a part of shaping British Columbia’s essential agriculture sector? Then join our team!
Added 17 mins ago
P&
Mill Utility
Parrish & Heimbecker, Limited
Cambridge, ON
- Full-time
Ability to work 12-hour continental or 8-hour rotating shifts and overtime as required
Added 17 mins ago
P&
Accounts Receivable Coordinator
Parrish & Heimbecker, Limited
Hanover, ON
- Full-time
…assess, or select applicants. All applications are reviewed by a member of our Talent Acquisition team or hiring…
Added 17 mins ago
O
Sr. Software Developer
OpenText
Waterloo, ON
- Full-time
…collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle…
Added 17 mins ago
R
Senior Relationship Manager, Commercial Financial Services - Healthcare Professionals- EN
RBC
Montreal, QC
- Full-time
…acquisition relationship takes center stage. You are a key member of a Client Relationship Team and your deeply collaborative and client-centric nature allow you to coordinate with multiple…
Added 17 mins ago
SP
Senior Corporate Counsel - Commercial
Salesforce Partner Canada
Vancouver, BC
- Full-time
Kindness, collaboration and a good sense of humor are key to excelling as a member of our team. You'll work out of our office on a hybrid schedule, up to three days a week.

Aviva

Customer Service Lead

Toronto, ON, Canada
Cambridge, ON, Canada

Apply on aviva.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Experience: 2-5 years of proven leadership experience with outstanding coaching skills
Posting language: English
Posted: Nov 13, 2026

Original job description

Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands the Aviva AutoCare Centre, Powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before.

Why Join us?

Be part of a visionary team challenging traditional ways of working
Work in a brand, new facility equipped with state-of-the-art tools and technology
Enjoy a healthier, more comfortable work environment with modern amenities
Help shape the autobody shop of the future

We are looking for a Customer Service Lead to inspire and mentor our front-line and customer service teams to excel in delivering exceptional customer experiences at our collision repair facility in Cambridge. You will share joint responsibility for the site, ensuring that any people-related issues or concerns are promptly addressed. You will foster a culture of accountability and teamwork, where every member is dedicated to enhancing the customer experience.

Your role will be pivotal in ensuring that our customers' needs are at the heart of our operations. By achieving high levels of customer satisfaction and mastering the principles of customer experience management - including customer insight, leadership, brand integrity, and employee engagement - you will help shape how our business operates.

Does this sound like an exciting challenge? Come be a part of this milestone as we embark on this ground-breaking journey together!

What You’ll Do:

Find opportunities that promote customer satisfaction or process improvement
Deliver on promises made to our customers to ensure they will be without their vehicle for the shortest possible time
Lead and promote effective communication within the team and with customers
Develop initiatives that promote performance or process flow improvements through the removal of waste activities
Develop, manage and maintain relationships with external suppliers and internal business areas
Lead and promote a collaborative culture within the site
Lead and provide guidance and encouragement to all site staff enabling them to work to their maximum potential
Resolve complaints while understanding the reason for failure
Identify and monitor employee training needs, deliver coaching and ensure appropriate training is delivered as required
Motivate and recognize and colleagues and have succession and retention plans in place
Identify risks or barriers to achieving Solus Canada’s goals, take ownership of issues through to resolution or further escalation, and assist the team to resolve issues themselves
Recruit, retain and onboard employees
Conduct performance reviews and development of talent with the team

What You’ll Bring:

Post-secondary education
2-5 years of proven leadership experience with outstanding coaching skills
Valid driver’s license
Knowledge of insurance principles (considered an asset)
Commit to an environment of continuous improvement
Good understanding of the end-to-end claims process and industry operating practices and systems
Strong knowledge of automotive/equipment preventative maintenance, refurbishment, and repair practices and procedures
Strong customer-focused background combined with excellent organizational, time management, and interpersonal skills
Proven ability to multi-task effectively in a fast-paced environment
Exceptional communication and conflict resolution skills
Outstanding customer service abilities
Strong financial acumen

What You’ll Get:

The salary band for this position is $75,000 to $85,000 (please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity).
Competitive annual base salary that reflects your skills, experience, job-related knowledge and relevant qualifications
Medical and dental benefits
Eligibility for annual bonus – actual amount depends on your performance and Aviva AutoCare Centre
Various retirement savings options including participation in optional group RRSP
Competitive vacation package
We offer exceptional career development opportunities
We’ll support your professional development education
Uniforms will be provided based on your role
Clean and safe work environment, including on site showers and break room

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted externally.

Aviva Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva AutoCare Centre.

Apply on aviva.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Service Lead will inspire and mentor front-line teams to deliver exceptional customer experiences while managing site operations and performance. They are responsible for fostering a culture of accountability, resolving customer complaints, and overseeing talent development and recruitment.

Requirements

Candidates must possess post-secondary education and 2-5 years of proven leadership experience with strong coaching abilities. A valid driver's license and a solid understanding of automotive repair practices and insurance claims processes are required.

Skills

Leadership
Coaching
Communication
Conflict resolution
Performance management
Process improvement
Relationship management
Financial acumen
Time management
Organizational skills
Multi-tasking
Claims process knowledge
Automotive repair knowledge
Team building
Talent development

Benefits

Medical benefits
Dental benefits
Annual bonus
Retirement savings options
Group RRSP
Vacation package
Career development opportunities
Professional development education
Uniforms

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Collision Repair
Leadership
Coaching
Insurance
Claims Process
Performance Management
Process Improvement
Talent Development
Conflict Resolution
Financial Acumen
Automotive
Team Building
Accountability
Customer Satisfaction
Recruitment
Retention
Preventative Maintenance
Refurbishment
Communication

Report this job

Work requirements

Jobs in Canada