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Aviva

Field Adjuster - Commercial Property Claims

Toronto, ON, Canada
Canada - ON - Home Office, Canada

The salary band for this position ranges from $80,000 to $95,000.

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Job details

Pay: The salary band for this position ranges from $80,000 to $95,000.
Experience: 2+ years experience as a Field adjuster handling Commercial lines claims
Posting language: English
Posted: Oct 26, 2026

Original job description

Experience Aviva
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. 

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

We are currently hiring Field Adjusters to join our Property Field Claims team. This role will be home based, and we are looking for adjusters in the Greater Toronto Area.
 

What you’ll do

Completes on site and/or virtual inspections of commercial claims
Investigate and negotiate various Commercial Property Claims in accordance with Aviva's claim procedures and guidelines.
Reconcile and validate vendor estimates to ensure price and scope is appropriate
Investigate by meeting with insureds, third parties, witnesses and lawyers in or order to obtain facts and information.
Review facts, policy, technical reports, fire marshall reports, case law, and make decisions on coverage, value of the claim and negotiate/settle the claim accordingly
Stand as an expert and provide in-depth commercial claims guidance/advice to customers, peers and other stakeholders
Responsible for data accuracy and the issuance of payments to vendors, insureds and experts.
Responsible for reviewing lease agreements to assess the insured’s contractual obligations and determine their interest in damages and repairs
Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status.
Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc.
Responsible for recognizing questionable claims, subrogation and risk opportunities.
Correspond with third parties, lawyers, insureds, brokers, underwriting team and individuals or companies who have an interest in the claim settlement.

What you’ll bring

2+ years experience as a Field adjuster handling Commercial lines claims
Minimum of 1 Year experience handling first-party commercial claims including but limited to building owner/tenant, business income, stock, cargo, builder's risk, crime and equipment claims for a wide variety of industries
A customer focused mindset with a strong commitment to delivering timely, fair, and professional claims service.
CIP or FCIP and other industry designations preferred. Must be willing to pursue CIP for provincial licensing.
Ability to work in a fast-paced environment to support customer demand
High level of comfort dealing directly with key commercial clients and brokers on all claim related issues and other assistance as required
Computer proficiency; Excel, Word, PowerPoint, Outlook, Guidewire
High level of prioritization and organization skills
Think critically and coordinate with all stakeholders to ensure you receive the best outcomes.
You are hardworking and a self-motivated problem-solver
Excellent oral and written communication skills.
Assist and support during high volume catastrophes as needed (Evenings and Weekends)
Strong background in Property Insurance
Good PC skills and adaptable using new technology
Valid drivers license

What you’ll get

The salary band for this position ranges from $80,000 to $95,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

Apply About employer

More about this job

Responsibilities

The Field Adjuster will conduct on-site and virtual inspections to investigate, negotiate, and settle commercial property claims. They are responsible for validating vendor estimates, reviewing policy coverage, and providing expert guidance to customers and stakeholders.

Requirements

Candidates must have at least 2 years of experience as a field adjuster, including 1 year of first-party commercial claims experience. A valid driver's license is required, and professional designations like CIP or FCIP are preferred.

Skills

Commercial property claims
Claims investigation
Negotiation
Vendor estimate validation
Policy interpretation
Customer service
Data accuracy
Critical thinking
Prioritization
Organization
Communication
Guidewire
Excel
Word
PowerPoint
Outlook

Benefits

Annual bonus
Retirement savings
Share plan
Health benefits
Personal wellness
Volunteer opportunities
Vacation package
Professional development support
Corporate wellness programs

Visa sponsorship

Not detected in the job text

Keywords

Field Adjuster
Commercial Property Claims
Insurance
Claims Procedures
Vendor Estimates
Subrogation
Risk Opportunities
Proof of Loss
Reservation of Rights
Lease Agreements
CIP
FCIP
Guidewire
Property Insurance
Catastrophe Support
Commercial Lines
Underwriting
Customer Service
Claims Settlement
Technical Reports

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