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Added 7 days ago
Reliability Manager
VCNA
St. Marys, ON
Leads and directs the maintenance activities with respect to reliability within Maintenance Department. Administers all aspects of the planned maintenance activities and root cause analysis…
Added 22 days ago
Sr Incident & Reliability Manager
Paymentus
Richmond Hill, ON
$150,000 to $170,000 CAD / year
Full-time
We are seeking a highly technical Senior Major Incident & Reliability Manager to lead active incident command, automated operational workflows, and proactive problem management for our…
Added 26 days ago
Maintenance & Reliability Manager
Bimeda
Cambridge, ON
Full-time
…Final hiring decisions are made by Human Resources and hiring…
Added 2 days ago
Site Reliability Engineering Manager
Akkodis
Toronto, ON
$145,000 to $170,000 CAD / year
Full-time
Akkodis is seeking an experienced Manager, Site Reliability Engineering (SRE) to lead a team responsible for the reliability, availability, performance, and scalability of enterprise…
Added 1 month ago
Reliability Manager
Amphenol Communications Solutions
Markham, ON
Full-time
The Reliability Manager leads the Reliability Engineering function supporting New Product Introduction for the I/O Connectors Business Unit. The role is accountable for product reliability…
Added 4 months ago
Manager, Site Reliability Engineering and DevOps
Moneris
Toronto, Ontario
Full-time
The Manager, Site Reliability Engineering (SRE) leads teams and practices that ensure the availability, performance, and resiliency of Moneris’ critical platforms and services. You will…
Added 1 month ago
Manager, Site Reliability Engineering
Akkodis
Toronto, ON · Etobicoke, ON
Full-time
Title: Manager, Site Reliability Engineering (SRE)
Added 4 days ago
Site Reliability Engineering Manager
Bevertec
Toronto, ON
Contract
Experienced Application Manager (Site Reliability Engineer) who is responsible for day-to-day reliability
Added 28 days ago
Manager Reliability
Bunge
Hamilton, ON
The Manager Reliability is responsible for supporting multiple sites to sustain maximum equipment availability and improve overall reliability performance. This role partners closely with…
Added 17 days ago
Maintenance and Reliability Manager
The Magnum Ice Cream Company
Minto, ON
Full-time
As Maintenance & Reliability Manager for the Minto Ice Cream Factory, you will lead the site maintenance function and play a pivotal role in improving equipment availability, reducing…
Added 8 days ago
Reliability Manager
ARAUCO - North America
Sault Ste. Marie, ON
Full-time
…practices (laser alignment/ balancing), and specific equipment reliability improvements…
Added 9 days ago
Reliability Manager
Arauco
Sault Ste. Marie, ON
…practices (laser alignment/ balancing), and specific equipment reliability improvements…
Added 2 days ago
Site Reliability Manager, Data Center Networking, SRE
Google
Waterloo, ON
Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Google's services…
Added 1 month ago
Manager, Site Reliability Engineering (SRE)
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
$155,000 to $165,000 CAD / year
Full-time
Position: Manager, Site Reliability Engineering (SRE)
Added 2 months ago
Manager, Site Reliability Engineering
Mastercard
Toronto, Ontario
Full-time
Manager, Site Reliability EngineeringOverview:
Added 1 month ago
Manager, Site Reliability Engineering
Mastercard
Vancouver, BC
Full-time
Manager, Site Reliability EngineeringWho is Mastercard?
Added 18 days ago
Senior Manager, Site Reliability Engineering
Finastra
Mississauga, ON
Full-time
We are seeking a Senior Manager, Site Reliability Engineering to ensure the availability, performance, and reliability of our containerized business applications. You will bridge the gap…
Added 1 month ago
Senior Manager, Site Reliability & Infrastructure Engineering
Aviva Canada
Markham, ON
Full-time
The Senior Manager, Site Reliability & Infrastructure Engineering will lead Aviva Canada’s evolution toward an engineering-led reliability and resilience capability across critical…
Added 1 month ago
Senior Manager, Site Reliability & Infrastructure Engineering
Aviva
Markham, ON
The Senior Manager, Site Reliability & Infrastructure Engineering will lead Aviva Canada’s evolution toward an engineering-led reliability and resilience capability across critical…
Added 5 days ago
Manager, Site Reliability Engineering
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
We’re looking for a Manager, Site Reliability Engineering to lead 2 teams of 4-6 platform engineers with a wide scope spanning across Site Reliability and Developer Experience. The platform…
Added 5 days ago
Manager, Site Reliability Engineering
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
We’re looking for a Manager, Site Reliability Engineering to lead 2 teams of 4-6 platform engineers with a wide scope spanning across Site Reliability and Developer Experience. The platform…
Added 1 month ago
Manager, Network Reliability and Resiliency
ServiceNow
Toronto, ON
Full-time
As a Manager, Network Reliability and Resiliency your responsibilities will be:
Added 3 days ago
Reliability Excellence Manager
Blommer Chocolate Company
Campbellford, ON
Full-time
· Responsible for leading the plant’s transformation strategies and projects with the General Manager, including but not limited to facilities improvements, equipment reliability, and…
Added 3 days ago
Reliability Excellence Manager
Blommer Chocolate Company
Campbellford, ON
Full-time
· Responsible for leading the plant’s transformation strategies and projects with the General Manager, including but not limited to facilities improvements, equipment reliability, and…
Added 10 days ago
Manager, Site Reliability Engineering
LayerZero Labs
Vancouver, BC
As Manager of SRE, you'll lead a team of engineers responsible for the reliability, performance, and scalability of our blockchain node infrastructure and platform services - while staying…

Aviva

Senior Manager, Site Reliability & Infrastructure Engineering

Markham, ON, Canada

Pay: The salary band for this position ranges from $125,000 – $175,000.
Experience: 5+ years of experience leading & managing technical teams, with the ability to mentor engineers, set direction, manage priorities and high visible projects.
Posting language: English
Posted: Aug 6, 2026

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Original job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Senior Manager, Site Reliability & Infrastructure Engineering will lead Aviva Canada’s evolution toward an engineering-led reliability and resilience capability across critical applications, platforms and services. This role will work across on-premises, AWS, SaaS/vendor-hosted and hybrid application environments, partnering with Engineering Operations, Cloud & Platform Engineering, Application Engineering, Cybersecurity, Operational Resilience, Business Continuity, Enterprise Architecture, Vendor Management and key partners including AWS, DXC, CGI, Snowflake and other SaaS providers.

The focus is to shift Aviva from periodic recovery and resilience testing to proactive, measurable reliability engineering. This uses observability platforms like Dynatrace, incident response tools such as PagerDuty or equivalent, and modern recovery platforms like Rubrik to improve service availability, operational insight, recovery readiness, and customer outcomes.

What you’ll do

Site Reliability Engineering

Establish and mature SRE practices across critical applications and platforms, including SLIs, SLOs, SLAs, service health indicators, post-incident reviews and continuous reliability improvement.
Partner with application, platform, infrastructure and vendor teams to embed reliability requirements into design, development, operational acceptance, release and production support processes.
Drive improvements in incident response, problem management, root cause analysis, alert quality, critical issue workflows, service health reporting and reduction of repeat incidents.
Improve Infrastructure Ops via automation, self-healing patterns, runbook improvements, AI-assisted operations and repeatable engineering practices.
Use observability insights to improve infrastructure availability, performance, capacity planning, & operational readiness.

Technology Resilience, Backup & Cyber Recovery

Maintain and evolve Aviva Canada’s technology resilience capability across on-premises platforms, AWS, critical applications, integration services and SaaS/vendor-hosted platforms.
Ensure resilience planning validates end-to-end recoverability, including application, data, integration, identity, network, platform, cloud and vendor dependencies.
Support annual BCP, DR and technology resilience testing, including RTO/RPO validation, dependency mapping, recovery sequencing, test evidence, gap management and remediation tracking.
Own and mature backup and cyber recovery practices, including hands-on use of Rubrik or a comparable enterprise data protection platform for backup policy management, immutability, restore validation, coordinating recovery procedures, reporting, evidence capture and operational support for critical workloads.
Partner with Cybersecurity on ransomware and destructive cyber event readiness, including clean recovery, backup integrity validation, isolated recovery environments, cyber recovery vault operations and restoration of critical services.
Ensure resilience and recovery requirements are embedded into architecture, cloud migration, vendor onboarding, operational readiness, change delivery and service governance.

Leadership

Lead, manage and coach group of engineers working across reliability, observability, production support, technology resilience and recovery practices.
Build a clear operating model for SRE and technology resilience ownership across application teams, infrastructure teams, cloud/platform teams, cybersecurity, operational resilience and third-party providers.

Define reliability and resilience reporting for senior leaders, including service health, SLO performance, incident trends, MTTR, alert quality, recovery readiness, open risks and remediation status.
Partner with Operational Resilience, Business Continuity, Technology Risk and Cybersecurity teams to ensure evidence, controls and remediation plans are audit-ready and aligned to regulatory expectations.
Influence engineering and operations teams to adopt reliability-by-design, automation-first and evidence-based ways of working.
Serve as a designated point of contact for material risks relating to service reliability, monitoring gaps, application recoverability, backup coverage, cyber recovery readiness, RTO/RPO gaps and vendor resilience ambiguity.
Partner with key infrastructure managed service providers to continuously improve service quality, strengthen operational performance, hold vendors accountable for meeting agreed service levels, outcomes, remediation commitments and continuous improvement targets.

What you’ll bring

10+ years of technology experience across Site Reliability Engineering, Infrastructure Engineering, Platform Engineering, Cloud, Technology resilience, Disaster recovery, Cyber recovery or related disciplines.
5+ years of experience leading & managing technical teams, with the ability to mentor engineers, set direction, manage priorities and high visible projects.
Experience with enterprise observability tooling such as Dynatrace, Grafana, Datadog or equivalent platforms.
Hands-on experience operating Rubrik or a comparable enterprise backup and cyber recovery platform, including backup policy configuration, immutable backup concepts, restore testing, recovery workflow execution, access controls, reporting, evidence capture and support for critical workloads.
Experience supporting distributed, business-critical applications across hybrid environments, including on-premises infrastructure, cloud platforms, APIs, middleware, databases, containers and SaaS/vendor-hosted systems.
Working knowledge of AWS or comparable cloud platforms, including cloud resilience, infrastructure as code, monitoring, logging, backup/recovery, identity, network dependencies and landing zone operating models.
Demonstrated experience with incident, problem, change, and release management practices across complex and/or highly regulated environments.
Knowledge of cyber recovery concepts, including ransomware recovery, clean-room recovery, isolated recovery environments, backup integrity validation and cyber incident recovery planning.
Strong written and verbal communication skills, including demonstrating proficiency in producing clear executive reporting, operational dashboards and audit-ready evidence.
Bachelor’s degree in Computer Science, Engineering, Information Systems or equivalent.
P&C insurance domain experience, Guidewire/Snowflake exposure, AWS/Rubrik/Dynatrace certifications would be considered assets.

What you’ll get

The salary band for this position ranges from $125,000 – $175,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Outstanding Career Development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.
Employee discount on home and auto insurance (where applicable).
Hybrid flexible work model.

This job advertisement is for a new vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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More about this job

Responsibilities

The Senior Manager will lead the evolution toward an engineering-led reliability and resilience capability across critical applications and platforms. They will manage a team of engineers to mature SRE practices, oversee technology resilience, and ensure audit-ready operational performance.

Requirements

Candidates must have 10+ years of experience in SRE, infrastructure, or related disciplines, including 5+ years of leadership experience. A bachelor's degree in Computer Science, Engineering, or Information Systems is required.

Skills

Site Reliability Engineering
Infrastructure Engineering
Cloud Computing
Technology Resilience
Disaster Recovery
Cyber Recovery
Observability
Incident Response
Automation
AWS
Rubrik
Dynatrace
Leadership
Risk Management
Vendor Management
Problem Management

Benefits

Annual bonus
Retirement savings
Share plan
Health benefits
Personal wellness
Volunteer opportunities
Career development
Vacation package
Employee discount
Hybrid flexible work model

Visa sponsorship

Not detected in the job text

Keywords

Site Reliability Engineering
Infrastructure Engineering
AWS
Dynatrace
Rubrik
PagerDuty
Observability
Disaster Recovery
Cyber Recovery
Cloud Platform
Automation
Incident Management
Problem Management
Change Management
Release Management
SLI
SLO
SLA
RTO
RPO
Hybrid Environment
SaaS
Cybersecurity
Operational Resilience
Business Continuity
Guidewire
Snowflake
Risk Management
Vendor Management
Leadership

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