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Avomind

Concierge

Toronto, ON, Canada

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Job details

Experience: 1+ year of related experience in sales, administration, customer service, or a related role.
Posting language: English
Posted: Nov 2, 2026

Original job description

About the JobOur Purpose

At our client, people are at the centre of everything we do. The organization is committed to creating lasting value for its clients, communities, and employees. The team reflects a wide range of backgrounds, perspectives, and experiences, and believes that diversity strengthens the organization.

Collaboration fuels success. Through innovation, teamwork, and a shared commitment to sustainability, professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

We Support Our People By Offering

Access to experienced subject matter experts who provide mentorship and hands-on learning.
A wide range of career opportunities across the organization.
A comprehensive, competitive benefits program that promotes health and wellness.

Where You'll Add Value

The role of the Concierge is to provide quick, efficient, and courteous service to all residents and visitors. This role acts as a brand ambassador by providing an engaging and memorable experience from the moment a resident or visitor walks through the door.

How You'll Make a Difference

Concierge Duties

Greet all visitors as they enter or exit the property.
Provide information about local features such as shopping, dining, nightlife, and recreation.
Make customer service, care, and satisfaction the priority in every interaction.
Strive to provide tailored solutions to meet specific resident needs.
Receive and log items delivered to residents.
Assist the team in emergency situations by directing emergency vehicles and maintaining traffic control as needed.
Report all incidents via the Daily Report and/or Incident Report in accordance with company policies.
Regularly patrol the property, inspecting all access points for the safety and security of residents.
Participate in monitoring security cameras, elevators, and building systems.

Administrative Duties

Assist the Building Manager with the day-to-day operations of the building.
Ensure a superior level of service and support is provided to residents.
Answer residents' general inquiries about living in their suites, building, and community.
Actively support the Building Manager with lease renewals and resident retention.
Assist with move-in and move-out procedures.
Perform any other duties as requested by Management.

Leasing Duties

Greet prospective residents when the Building Manager is not present and qualify prospects by covering all relevant criteria.
Immediately record all telephone and in-person visits on the appropriate reports.
Assist the Building Manager in showing prospective residents available suites, processing resident applications, and preparing lease agreements.

The Expertise You'll Bring

Completion of high school or a general education degree (GED).
1+ year of related experience in sales, administration, customer service, or a related role.
Computer skills, including Microsoft Office Suite, Yardi, email, and internet.

Core Competencies

Proven track record of following through to achieve results.
Strong team player, eager and willing to contribute to team success, even in areas outside position requirements.
Ability to work a flexible schedule, including evenings and weekends.
Ability to allocate time effectively, work well under pressure, and manage tight deadlines.
Ability to take initiative, innovate, and continuously seek improvement.

Preferred Qualifications and Experience

Experience with leasing principles would be an asset.

What We Offer

A collaborative, inclusive workplace culture that prioritizes employee well-being and safety.
Meaningful opportunities for professional growth and development.
Exposure to a diverse portfolio of real estate assets.
A competitive compensation and benefits package designed to support you and your family.
Support for work-life balance, along with accessible employment practices.

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More about this job

Responsibilities

Welcome residents and visitors, provide courteous and tailored assistance, handle deliveries and inquiries, and support property safety through patrols, security monitoring, and incident reporting. Assist the Building Manager with daily operations, resident retention, move-ins and move-outs, and leasing activities such as showing suites and processing applications.

Requirements

A high school diploma or GED and at least one year of related experience in sales, administration, customer service, or a similar role are required. Candidates should have computer skills including Microsoft Office, Yardi, email, and internet use, and be able to work flexible evenings and weekends; leasing experience is an asset.

Skills

Customer Service
Resident Relations
Communication
Local Area Knowledge
Incident Reporting
Property Security
Emergency Response
Administrative Support
Leasing Support
Prospect Qualification
Microsoft Office
Yardi
Time Management
Teamwork
Problem-Solving
Flexibility

Benefits

Health And Wellness Benefits
Professional Growth And Development
Work-Life Balance Support

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Property Management
Resident Services
Customer Service
Visitor Reception
Building Operations
Leasing
Lease Renewals
Resident Retention
Prospect Qualification
Lease Agreements
Move-In Procedures
Move-Out Procedures
Incident Reports
Security Patrols
Security Cameras
Emergency Response
Traffic Control
Microsoft Office Suite
Yardi
Email
Internet

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