Concierge

About the JobOur Purpose

At our client, people are at the centre of everything we do. The organization is committed to creating lasting value for its clients, communities, and employees. The team reflects a wide range of backgrounds, perspectives, and experiences, and believes that diversity strengthens the organization.

Collaboration fuels success. Through innovation, teamwork, and a shared commitment to sustainability, professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

We Support Our People By Offering

• Access to experienced subject matter experts who provide mentorship and hands-on learning.
• A wide range of career opportunities across the organization.
• A comprehensive, competitive benefits program that promotes health and wellness.

Where You'll Add Value

The role of the Concierge is to provide quick, efficient, and courteous service to all residents and visitors. This role acts as a brand ambassador by providing an engaging and memorable experience from the moment a resident or visitor walks through the door.

How You'll Make a Difference

Concierge Duties

• Greet all visitors as they enter or exit the property.
• Provide information about local features such as shopping, dining, nightlife, and recreation.
• Make customer service, care, and satisfaction the priority in every interaction.
• Strive to provide tailored solutions to meet specific resident needs.
• Receive and log items delivered to residents.
• Assist the team in emergency situations by directing emergency vehicles and maintaining traffic control as needed.
• Report all incidents via the Daily Report and/or Incident Report in accordance with company policies.
• Regularly patrol the property, inspecting all access points for the safety and security of residents.
• Participate in monitoring security cameras, elevators, and building systems.

Administrative Duties

• Assist the Building Manager with the day-to-day operations of the building.
• Ensure a superior level of service and support is provided to residents.
• Answer residents' general inquiries about living in their suites, building, and community.
• Actively support the Building Manager with lease renewals and resident retention.
• Assist with move-in and move-out procedures.
• Perform any other duties as requested by Management.

Leasing Duties

• Greet prospective residents when the Building Manager is not present and qualify prospects by covering all relevant criteria.
• Immediately record all telephone and in-person visits on the appropriate reports.
• Assist the Building Manager in showing prospective residents available suites, processing resident applications, and preparing lease agreements.

The Expertise You'll Bring

• Completion of high school or a general education degree (GED).
• 1+ year of related experience in sales, administration, customer service, or a related role.
• Computer skills, including Microsoft Office Suite, Yardi, email, and internet.

Core Competencies

• Proven track record of following through to achieve results.
• Strong team player, eager and willing to contribute to team success, even in areas outside position requirements.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to allocate time effectively, work well under pressure, and manage tight deadlines.
• Ability to take initiative, innovate, and continuously seek improvement.

Preferred Qualifications and Experience

• Experience with leasing principles would be an asset.

What We Offer

• A collaborative, inclusive workplace culture that prioritizes employee well-being and safety.
• Meaningful opportunities for professional growth and development.
• Exposure to a diverse portfolio of real estate assets.
• A competitive compensation and benefits package designed to support you and your family.
• Support for work-life balance, along with accessible employment practices.