Customer Service Representative

AWT Labels & Packaging family is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 650 associates across USA and Canada. AWT is the trusted partner for leading brands, delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness. More information about AWT can be found at www.awtlabelpack.com

AWT Toronto has one opening for a permanent, full-time, Customer Service Representative located at 1 Royal Gate Blvd, Unit A, Vaughan, ON L4L 8Z7, Canada. Please note this job posting is for an existing vacancy.

Who you are:

· Experienced in Customer Service and/or Operations with post-secondary education or diploma.

· Experienced in the envelope and/or printing industry is considered an asset.

· Proficient with Microsoft Office suite and generally comfortable with technology.

· Proactive problem solver with superior attention to detail.

· Able to achieve planned results by utilizing organization and prioritization skills, while working collaboratively with cross-functional teams.

· Excellent communicator (verbal and written skills).

· Multitasker with good time management skills.

· Able to create and review technical documentation.

· Safety-first attitude.

· Highly ethical worker.

What AWT Toronto provides:

· Competitive compensation

· Comprehensive group benefits

· The opportunity to learn and develop professionally with a diverse team in an inclusive organization where everyone can succeed based on merit.

· Open corporate culture anchored on integrity, teamwork, adaptability and responsibility.

Primary responsibilities

· Receives and reviews accuracy of customer’s purchase orders against quotes; corrects and communicates any discrepancies.

· Processes customer orders accurately and without delay, while ensuring that recorded data is accurate and matches customer’s specifications.

· Monitors customer orders through completion, providing information such as agreed upon ship date to customer, job status, any applicable job and pricing changes.

· Documents all job changes and communicates them to all parties involved in the process.

· Communicates any pricing changes to the customer.

· Invoices orders

· Liaises with internal departments to ensure customer satisfaction.

· Produces a variety of reports, including open orders to facilitate their completion up to and including invoicing.

· Provides customers with information about available products and services.

· Assists customers in a positive and professional manner by responding to inquiries and requests related to order status, pricing, customer inventory levels and delivery.

· Builds positive relationships with customers by offering friendly and professional support.

· Other duties as assigned

Salary Range: CAD$ 55,000 – 65,000

To Apply: Please send your resume and cover letter to Toronto.HR@awtlabelpack.com

We are an equal opportunity employer and welcome and encourage all applications.

Accommodations are available on request for candidates taking part in all aspects of the selection process.