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Added 22 mins ago
EC
Automotive Customer Service Rep (Bilingual: French / English) On-site
Enigma Corporation
Hamilton, ON
- Full-time
As an Automotive Customer Service Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and…
Added 22 mins ago
EC
Customer Service Rep – Automotive (On-Site)
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- Full-time
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Added 23 mins ago
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Added 23 mins ago
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Advance Auto Parts
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- Part-time
Sales aptitude and customer service orientation
Added 1 hour ago
JG
Equipment Sales Representative
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…expansion next year, we are hiring a high-energy Equipment Sales Representative based in Fredericton to grow with…
Added 2 hours ago
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Added 3 hours ago
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The Ad Success Representative – Team Lead is responsible for driving operational excellence, client trust, team performance, and strategic impact across the ASR function. This role serves…
Added 4 hours ago
Flagman
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Niagara-on-the-Lake, ON
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Added 8 hours ago
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Passion for customer care demonstrated in previous professional experiences and a strong discipline for working in a customer-centric service organization. Experience in business…
Added 9 hours ago
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Customer Care Representative- Hybrid
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The Customer Service Representative (CSR) is the frontline contact for customers, responsible for accurate order entry, proactive communication, and issue resolution. This role ensures a…
Added 10 hours ago
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Wireless Sales Representative
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- Full-time
Training and Development: We are committed to your growth and success. Our in-house Learning & Development team offers ongoing training and development opportunities to support your career…
Added 10 hours ago
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Wireless Sales Representative
The Mobile Shop
Calgary, AB
- Full-time
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Added 10 hours ago
KW
Operations Coordinator
Kintetsu World Express Inc.
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- Full-time
…deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles and grew their careers with…
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Customer Service Representative
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…experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced…
Added 11 hours ago
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Senior Wealth Advisor
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Edmonton, AB · Fort Saskatchewan, AB · Leduc, AB · Sherwood Park, AB · Spruce Grove, AB · St. Albert, AB
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Added 12 hours ago
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Software Developer Embedded Systems I (Full Time) - Canada
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Vancouver, BC
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 12 hours ago
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Outside Sales Representative
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…solutions. Our passionate sales team is at the heart of our success, dedicated to building strong relationships and providing exceptional service. Join us and be part of a dynamic company…
Added 12 hours ago
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Added 12 hours ago
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Flight Coordinator
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AXA

Claims Specialist, Design Professional - Canada

Toronto, ON, Canada
Montreal, QC, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

The Canada base salary range for this position is CAD 88,500- 132,500. · Full-time

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Job details

Pay: The Canada base salary range for this position is CAD 88,500- 132,500.
Job type: Full-time
Apply by: Oct 15, 2027
Posting language: English
Posted: Oct 15, 2026

Original job description

Claims Specialist, Design Professional - Canada

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Claims Specialist-Design Professional, you will play a critical role in AXA XL's claims for the Design Professional team. Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate frequently with Underwriting team. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

What you’ll be doing

Providing thoughtful and comprehensive coverage analysis on all new matters and acting as a resource to our underwriting team for wording and account reviews.

Utilizing experience and information obtained to evaluate financial exposures. Negotiating appropriate and timely resolutions on assigned claims across multiple jurisdictions.

Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation. Active participation in mediations and settlement conferences as appropriate.

Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, brokers, reinsurers, external vendors, etc.) while ensuring the highest level of customer service.

Consulting with and reporting to Claims Management and Claims Legal, as warranted, on large losses and contentious coverage matters. Ensuring all steps are taken to achieve the best outcome.

Maintaining file notes, preparing internal reporting, timely reserving, issuing payments, and setting of electronic file diary are in accordance with best practices guidelines.

Identifying, monitoring, and reporting on emerging trends within the insurance industry and legislative changes.

Active participation in new account and renewal meetings as required.

Taking an active role in the development of educational material and risk management initiatives for policyholders and agents. Facilitating the delivery of this material through public speaking engagements and individual consultation.

What you will BRING

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

Must possess and maintain a valid Representative’s Certificate for Commercial-lines claims adjustment in compliance with AMF requirements.
Experience with handling litigation claims for Professional lines of business.
Bachelor’s degree or comparable degree. MBA preferred. LLB preferred
Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.
Impeccable ethical reputation and an unwavering dedication to collaboration with clients, brokers, internal teams, and vendors; evidencing professionalism and diplomacy in all situations.
Superior verbal and written communication in both official languages, collaboration, presentation and influencing skills with the established ability to communicate effectively with all internal and external stakeholders
Strong analytical and organizational skills, with the proven ability to work independently while demonstrating initiative toward continuous improvement.
Proficiency in Microsoft Office applications, particularly TEAMs, Outlook, Excel, and Word.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another - and our business - to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The Canada base salary range for this position is CAD 88,500- 132,500.

Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.

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More about this job

Responsibilities

The Claims Specialist will provide comprehensive coverage analysis, evaluate financial exposures, and negotiate timely resolutions for complex claims. They will also collaborate with underwriting teams and external counsel to develop effective litigation strategies and manage stakeholder communications.

Requirements

Candidates must possess a valid Representative’s Certificate for Commercial-lines claims adjustment and have experience handling litigation claims for professional lines of business. A bachelor's degree is required, with a preference for MBA, LLB, or professional designations like CIP or CRM.

Skills

Claims adjustment
Coverage analysis
Litigation strategy
Financial exposure evaluation
Negotiation
Risk management
Stakeholder management
Professional liability
Analytical skills
Communication
Presentation skills
Microsoft Office
Team collaboration
Customer service

Benefits

Retirement savings plan
Health and wellness programs
Flexible working arrangements
Family-friendly leave benefits
Volunteering and charitable giving programs
Learning and development opportunities

Visa sponsorship

Not detected in the job text

Hiring contact

Lindsay Freeh

Keywords

Claims Specialist
Design Professional
Insurance
Professional Liability
Litigation
Underwriting
Coverage Analysis
Risk Management
CIP
CRM
AMF
Commercial-lines
Mediation
Settlement
Stakeholder Management
ESG
Sustainability
Microsoft Teams
Outlook
Excel
Word
Claims Adjustment
Financial Exposure
Policyholders
Reinsurers

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