Application Support Lead – OpenText
- Calgary, AB, Canada
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Job details
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- Contract
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- Posting language
- English
- Posted
Original job description
Job Description
We are seeking an experienced OpenText Application Support Lead to oversee the support, administration, maintenance, and continuous improvement of OpenText platforms and related Enterprise Content Management (ECM) solutions.
The successful candidate will provide technical leadership for production support operations, manage incident and problem resolution, and ensure platform stability, security, and performance. This role will serve as the primary liaison between business stakeholders, infrastructure teams, vendors, and application support teams to ensure seamless application support and service delivery.
The Application Support Lead will lead Level 2 and Level 3 (L2/L3) support operations, coordinate platform upgrades and releases, and drive continuous service improvement initiatives. The individual will ensure that OpenText solutions effectively support business-critical document management, records management, workflow automation, and regulatory compliance requirements.
More about this job
Responsibilities
Lead Level 2 and Level 3 support for OpenText platforms and related ECM solutions, overseeing administration, maintenance, incident and problem resolution, and platform stability, security, and performance. Coordinate upgrades and releases, act as the primary liaison among business stakeholders, infrastructure teams, vendors, and support teams, and drive continuous service improvement.
Requirements
The role calls for an experienced OpenText application support lead with the capability to provide technical leadership for production support operations. The candidate will oversee business-critical document and records management, workflow automation, and regulatory compliance solutions.
Skills
- OpenText Platform Support
- Enterprise Content Management
- Application Support
- Production Support
- Incident Management
- Problem Resolution
- Platform Administration
- Platform Maintenance
- Platform Upgrades
- Release Coordination
- Service Improvement
- Workflow Automation
- Document Management
- Records Management
- Regulatory Compliance
- Stakeholder Coordination
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Customer Service & Support
Keywords
- OpenText
- Enterprise Content Management
- ECM
- Application Support
- Production Support
- Level 2 Support
- Level 3 Support
- Incident Management
- Problem Resolution
- Platform Administration
- Platform Maintenance
- Platform Stability
- Platform Security
- Platform Performance
- Platform Upgrades
- Release Coordination
- Document Management
- Records Management
- Workflow Automation
- Regulatory Compliance
- Service Delivery
- Vendor Coordination
- Stakeholder Management