Closed listing
Salesforce Production Support Engineer
- Toronto, ON, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Experience
- 7 to 12 years of experience in application or production support
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Location: Toronto, ON (on-site 4 days per week, non-negotiable)
Interview: In-person interview required (L1 and/or client interview)
About the Role
Our client is looking for an experienced Production Support Engineer to keep a portfolio of Client Technology and Global Investment Banking applications running smoothly, including Salesforce, Dealogic and Capital IQ. You will support front-office users around the world, keep systems stable, and help automate and streamline releases.
What You'll Do
- Deliver L2/L3 production support to front-office users across global platforms
- Own incident, problem and change management in line with ITIL practices
- Coordinate releases, bug fixes and enhancements with internal teams and vendors
- Boost system reliability through monitoring, automation and DevOps/CI-CD practices
- Support capacity planning and disaster recovery coordination
- Create and maintain documentation, runbooks and knowledge-sharing resources
- Work closely with business, technology and compliance teams
- Take part in the on-call and weekend release rotation
What You Bring
- 7 to 12 years of experience in application or production support
- Capital Markets or Investment Banking platform experience (strongly preferred)
- Hands-on L2/L3 support in enterprise application environments
- Scripting and automation skills in Python or a similar language
- Working knowledge of Linux/Windows and SQL
- Solid grounding in ITIL incident, problem and change management
- A proactive, stability-focused approach to root cause analysis
Nice to Have
- Monitoring tools: Geneos, AppDynamics or Dynatrace
- Scheduling tools: Control-M or Autosys
- DevOps/CI-CD: Jenkins, GitHub or Ansible
- Cloud and modern tech: AWS, Docker or Kubernetes
- Knowledge of Salesforce and other Capital Markets platforms
Who You Are
- A strong analytical thinker and communicator who manages stakeholders well
- Comfortable in a fast-paced, high-pressure trading environment
- Detail-oriented, proactive and focused on automation
Please note: This role requires working on-site in Toronto four days a week, and this is not flexible. An in-person interview is also required.
More about this job
Responsibilities
Provide L2/L3 production support for global front-office applications, managing incidents, problems, changes, releases, and coordination with internal teams and vendors. Improve system reliability through monitoring, automation, documentation, capacity planning, and disaster recovery support, while participating in on-call and weekend release rotations.
Requirements
Requires 7 to 12 years of application or production support experience, hands-on L2/L3 support, scripting skills in Python or a similar language, and working knowledge of Linux or Windows and SQL. Capital Markets or Investment Banking experience and a solid grounding in ITIL practices are strongly preferred; the role also requires a proactive approach to root cause analysis.
Skills
- L2/L3 Production Support
- Salesforce
- Capital Markets
- Investment Banking
- Incident Management
- Problem Management
- Change Management
- ITIL
- Python
- Linux
- Windows
- SQL
- Root Cause Analysis
- Monitoring
- Automation
- DevOps/CI-CD
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
Keywords
- Salesforce
- Dealogic
- Capital IQ
- Capital Markets
- Investment Banking
- Production Support
- L2/L3 Support
- ITIL
- Incident Management
- Problem Management
- Change Management
- Python
- Linux
- Windows
- SQL
- Geneos
- AppDynamics
- Dynatrace
- Control-M
- Autosys
- Jenkins
- GitHub
- Ansible
- AWS
- Docker
- Kubernetes
- CI/CD
- Capacity Planning
- Disaster Recovery
- Root Cause Analysis