Workday HCM Support Analyst / Lead
- Canada
Contract
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Job details
- Job type
- Contract
- Experience
- 5+ years of Workday HCM experience in implementation support, production support, or system administration.
- Posting language
- English
- Posted
Original job description
We are looking for an experienced Workday HCM Support Analyst / Lead to support, maintain, and optimize Workday HCM solutions while ensuring system stability, data accuracy, and a seamless end-user experience.
Key Responsibilities
- Provide production support for Workday HCM modules, including Core HCM, Benefits, Compensation, Talent, Absence, and Payroll.
- Troubleshoot functional and configuration issues, manage support tickets, and resolve incidents within defined SLAs.
- Configure and maintain business processes, security roles, notifications, validations, and system settings.
- Support system enhancements, process improvements, and Workday configuration updates.
- Review Workday biannual releases, assess impacts, and coordinate testing and deployment activities.
- Develop and maintain Workday reports, dashboards, and calculated fields.
- Perform data validation, reconciliation, audits, and data quality checks.
- Collaborate with HR, Payroll, Benefits, Compensation, Talent, and IT teams to address business needs.
- Maintain configuration documentation, support procedures, and knowledge-transfer materials.
Required Qualifications
- 5+ years of Workday HCM experience in implementation support, production support, or system administration.
- Hands-on experience with one or more modules: Core HCM, Benefits, Compensation, Talent, Absence, or Payroll.
- Experience configuring Workday business processes, security, and reporting.
- Strong understanding of Workday data structures and end-to-end HR processes.
- Proven experience managing production issues, troubleshooting, and meeting SLA targets.
- Excellent analytical, communication, and stakeholder-management skills.
Preferred Qualifications
- Workday certifications in HCM or related functional modules.
- Experience supporting Workday releases, enhancements, and testing cycles.
- Knowledge of Workday integrations and reporting concepts.
📩 Interested candidates: Please share your updated resume and contact details to discuss this opportunity.
More about this job
Responsibilities
Provide production support and maintain Workday HCM modules, resolving incidents and configuring business processes, security, notifications, and system settings. Support enhancements and releases, develop reports and dashboards, validate data, and collaborate with HR and IT teams while maintaining documentation.
Requirements
Requires 5+ years of Workday HCM experience and hands-on expertise in at least one listed HCM module, along with experience in configuration, security, reporting, and HR processes. Candidates should be skilled in production troubleshooting, meeting SLAs, analysis, communication, and stakeholder management; Workday certification and release-testing experience are preferred.
Skills
- Workday HCM
- Core HCM
- Benefits
- Compensation
- Talent
- Absence
- Payroll
- Production Support
- Security Configuration
- Workday Reporting
- Calculated Fields
- Data Validation
- Troubleshooting
- Release Testing
- Stakeholder Management
Visa sponsorship
Not detected in the job text
Categories
- Human Resources
- Technology
- Customer Service & Support
- Data & Analytics
Keywords
- Workday HCM
- Core HCM
- Benefits
- Compensation
- Talent
- Absence
- Payroll
- Production Support
- System Administration
- Business Processes
- Security Roles
- Notifications
- Validations
- Workday Configuration
- Support Tickets
- Service-Level Agreements
- System Enhancements
- Biannual Releases
- Testing
- Deployment
- Workday Reports
- Dashboards
- Calculated Fields
- Data Validation
- Data Reconciliation
- Data Audits
- Data Quality
- Workday Integrations
- Configuration Documentation
- Knowledge Transfer