IT Desktop Support Engineer(On call Demand Based Role)
- Charlottetown, PE, Canada
Part-time
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Job details
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
Role Overview
We are seeking a reliable, technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client site.
This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.
Key Responsibilities
- Provide on-site desktop and IT support for end users at the client location.
- Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
- Install, configure, and maintain hardware, operating systems, and enterprise software .
- Support network connectivity issues, including LAN troubleshooting.
- Assist with device setup, replacement, and hardware installations.
- Perform basic network troubleshooting using console access when required.
- Document service activities and communicate updates to the service delivery team.
- Follow client IT policies and security procedures while performing onsite tasks.
Required Skills
- Strong knowledge of Windows operating systems and desktop environments
- Experience in hardware troubleshooting and replacement
- Basic understanding of networking (LAN connectivity, switches, routers)
- Ability to diagnose and resolve desktop, printer, and peripheral issues
- Good communication and customer service skills
- Ability to work independently in onsite support environments
Tools Required to Carry
Engineers must carry the following tools while attending onsite support requests:
- Windows Laptop
- LAN Cable
- Console Cable
- Screwdriver Toolkit
- Basic IT troubleshooting tools
Work Model
- On-demand / field support role
- Work assignments will be shared by the Service Delivery Team
- Engineers will be contacted via phone or email when support is required
- Engineers will receive site location, SPOC details, and reporting time before each assignment
- No guaranteed number of working hours
More about this job
Responsibilities
Provide on-site, on-demand support for desktop computers, laptops, network connectivity, and peripheral devices, including troubleshooting, installation, configuration, and hardware replacement. Document service activities, communicate updates to the service delivery team, and follow client IT policies and security procedures.
Requirements
Candidates should have strong knowledge of Windows desktop environments, experience troubleshooting and replacing hardware, and a basic understanding of LAN connectivity and network equipment. They should be able to resolve desktop, printer, and peripheral issues, communicate effectively with customers, work independently on-site, and carry the required support tools.
Skills
- Windows Operating Systems
- Desktop Support
- Hardware Troubleshooting
- Hardware Replacement
- LAN Troubleshooting
- Network Connectivity
- Printer and Peripheral Support
- Hardware Installation
- Operating System Configuration
- Enterprise Software Support
- Console Access
- Customer Service
- Communication
- Independent Work
- Service Documentation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Windows
- Desktop Support
- Laptops
- Hardware Troubleshooting
- Hardware Replacement
- Peripheral Devices
- Printers
- LAN
- Network Connectivity
- Switches
- Routers
- Console Access
- Operating Systems
- Enterprise Software
- Device Setup
- Hardware Installation
- On-Site Support
- Field Support
- Service Requests
- Service Delivery
- IT Policies
- Security Procedures
- Windows Laptop
- LAN Cable
- Console Cable
- Screwdriver Toolkit