Information Technology Support Technician

Axiom360 is a managed IT and cybersecurity firm that supports growing Canadian businesses. We are hiring an IT Support Technician to be the face of our service at client sites across the GTA: someone who can fix the problem, explain it clearly, and leave the client feeling looked after.

This is a client facing role. You will spend your days resolving real issues for real people, not simply working behind a ticket queue. Technical skill gets the work done, and your communication is what earns the client’s trust.

What you will do

• Provide onsite and remote support to client users, covering hardware, software, networking, and account issues
• Administer and troubleshoot Windows Server environments, including Active Directory, Group Policy, file services, and user management
• Support Microsoft 365, including Exchange Online, Teams, SharePoint, and Entra ID
• Handle tickets, document your work, and follow through until the issue is closed and the client is satisfied
• Deploy and maintain workstations, printers, network equipment, and backup solutions
• Escalate appropriately and work closely with our engineering team on projects and security initiatives

What you bring

• Previous experience as an IT support technician in a help desk, field service, or MSP environment
• Hands on experience in Windows Server environments
• Strong working knowledge of Microsoft products, especially Windows 10/11 and Microsoft 365
• Proven customer service skills: patient, professional, and comfortable speaking with non technical users
• A valid Ontario G license and a reliable personal vehicle (required for client site visits)
• Clear written and verbal communication, and a habit of documenting what you do

Nice to have

• Microsoft certifications (MS-900, MD-102, AZ-104, or similar), CompTIA A+, Network+, or Security+
• Experience with RMM and PSA tools
• Exposure to cybersecurity practices such as MFA, endpoint protection, and patch management

Why Axiom360

You will work with a team that values systems, accountability, and doing things properly. You will get exposure to a wide range of client environments, a clear path to grow into senior technical and engineering roles, and the support to earn certifications along the way.

Details

Location: Greater Toronto Area, onsite with client visits

Employment type: Full time

Compensation: $50,000 to $63,000 per year

AI use in hiring

Axiom360 may use AI-assisted tools to screen or assess applications against the qualifications and job-related requirements described in this posting. These tools support the hiring process; interview and final hiring decisions are made by Axiom360 personnel.