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Axis Insurance

Account Manager

Vancouver, BC, Canada

$60,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Minimum 2-3 years Commercial insurance experience, consistently meeting internal core competencies
Posting language: English
Posted: Oct 28, 2026

Original job description

The Axis Insurance Group dares to be Elite. We strive to be the best in our industry, helping people protect what matters most to them. We innovate. We collaborate. We push ourselves, and one another, to be more than we were the day before. To work with us means approaching each day with a passion for what you do, knowing that you make a difference – to your clients, to your colleagues, to yourself.

We’re looking for people who are continuously growing – from Good to Great, from Great to Elite.

We’re looking for YOU.

As an Account Manager, a typical day might include:

Customer Service & Account Executive Support

Ensuring that clients’ queries and requests are responded to in a professional and timely manner (internal & external)
Proactively obtaining underwriting information from potential and renewal clients
Creating and sending submissions to underwriters (where re-marketing is required)
Liaising with clients on the status of their request for coverage or renewal
Presenting quotes and/or renewals to clients, obtains orders, and binds coverage with underwriters
Maintaining a technical and service-oriented relationship with clients and underwriters
Keeping Account Executives up-to-date on the status of client accounts
Handling routine customer and Account Executive inquiries/concerns in a timely manner and to an agreed upon Practice Group standard
Ensuring work is prompt, efficient, and accurate
Crossing Selling and Upselling on existing clients

Administration

Issuing invoices, endorsements, Cover Notes, financing contracts, etc.
Handling claims, including reporting to insurers, inputting new data, and updating clients on claims status when applicable
Managing daily administration of accounts, including correspondence; review of policy wordings, contracts, & lease agreements; and issuance of new/renewal documentation
Working Accounts Receivable lists
Maintaining expiration lists and abeyances
Ensuring all documents are accurate and accounts are kept in an orderly manner
Preparing monthly bordereaux and submit to market and association as required
Other duties, as assigned
Preparing monthly bordereaux and submit to market and association as required – Applicable to Programs AM

You are passionate about:

Providing friendly, professional service
Making a positive difference to those around you
Sharing ideas and working with a great team of proactive, innovative thinkers
Learning, growing, and pushing past barriers
Living with integrity
Taking ownership of your work and actions

You’re outstanding at:

Organization! Organization! Organization!
Staying on top of priorities & managing expectations
Paying attention to the little things that make a big difference
Getting stuff done
Working behind the scenes to ensure an exceptional customer experience

Must Haves:

Minimum 2-3 years Commercial insurance experience, consistently meeting internal core competencies
General Insurance Agent Level 2 license through the individual’s province of residence. Level 1 is sufficient for RIBO.
A Level 1 license is acceptable with commensurate experience &/or active pursuit of a Level 2 license. Level 1 RIBO is sufficient for Ontario residents.
CAIB, CIP, CRM or other insurance designations considered an asset
Post Secondary Degree considered an asset
Experience using EPIC broker management system an asset

You want a leg up?

Experience in Applied Epic broker management system
Post Secondary Degree considered an asset

What’s in it for YOU?

Fun! From team-building activities to contests and giveaways, holiday parties to virtual/in-person social events, we believe in building connections, knowing that a happy team makes a happy workplace!
Career potential & leadership opportunities. We pride ourselves on training and mentoring for success.
Competitive Employee Benefits Plan. Axis has customized medical, dental, long-term disability, AD&D, critical illness, life insurance, and EAP coverage for you & your family.
Work/Life Balance. We offer competitive vacation time and flex work options, meaning more time for you to get out and do YOU

We’re excited to meet YOU!

Axis Insurance Managers Inc. is committed to fostering a culture of mutual respect and inclusion, recognizing that our success is enhanced by diversity. We seek to recruit, develop, and retain top talent from a diverse candidate pool.

Apply About employer

More about this job

Responsibilities

Manage commercial insurance accounts by responding to client requests, gathering underwriting information, preparing submissions, presenting quotes and renewals, and coordinating coverage with underwriters. Handle account administration, claims, invoices, policy documents, receivables, expiration tracking, and required monthly bordereaux while keeping clients and Account Executives informed.

Requirements

Requires 2–3 years of commercial insurance experience and an appropriate provincial General Insurance Agent Level 2 license, with specified Level 1 exceptions for RIBO and candidates with commensurate experience or actively pursuing Level 2. Insurance designations, post-secondary education, and experience with EPIC or Applied Epic are considered assets.

Skills

Commercial Insurance
Customer Service
Account Management
Underwriting Coordination
Insurance Submissions
Policy Renewals
Coverage Placement
Cross-Selling
Upselling
Claims Administration
Accounts Receivable
Policy Documentation
Organization
Prioritization
Attention To Detail

Benefits

Medical Insurance
Dental Insurance
Long-Term Disability Insurance
Accidental Death And Dismemberment Insurance
Critical Illness Insurance
Life Insurance
Employee Assistance Program
Competitive Vacation Time
Flexible Work Options
Training And Mentoring
Career And Leadership Opportunities
Team-Building Activities And Social Events

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Account Management
Customer Service
Underwriting
Insurance Submissions
Policy Renewals
Coverage Placement
Claims Administration
Accounts Receivable
Policy Documentation
Bordereaux
Cross-Selling
Upselling
RIBO
CAIB
CIP
CRM
EPIC
Applied Epic
Commercial Lines
Client Relationships
Insurance Invoices
Expiration Lists
Lease Agreements

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