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Axis Insurance

Account Manager

Vancouver, BC, Canada

$65,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Minimum 3-5 years’ of Personal insurance experience, consistently meeting internal core competencies
Posting language: English
Posted: Oct 28, 2026

Original job description

The Axis Insurance Group dares to be Elite. We strive to be the best in our industry, helping people protect what matters most to them. We innovate. We collaborate. We push ourselves, and one another, to be more than we were the day before. To work with us means approaching each day with a passion for what you do, knowing that you make a difference – to your clients, to your colleagues, to yourself.

We’re looking for people who are continuously growing – from Good to Great, from Great to Elite.

We’re looking for YOU.

As an Account Manager, Personal lines a typical day might include:

Customer Service & Account Executive Support

Collaborating and regularly meeting with Account Executive(s) and the BSAA Personal Insurance team to stay abreast of client file status
Collaborating with the BSAA Personal Insurance team, proactively obtains underwriting information from potential and renewal clients
Demonstrating and applying knowledge of binding authorities, insurer portals, and risk management principles
Negotiating new & renewal business terms with insurers
Creating and sending submissions to underwriters (where re-marketing is required)
Liaising with clients on the status of their request for coverage or renewal
Presenting quotes and/or renewals and endorsements to client, obtaining orders and binds coverage with underwriters
Maintaining a technical and service-oriented relationship with the clients and underwriters
Keeping Account Executive(s) up to date on the status of client accounts
Providing friendly, professional service to customers and Account Executive(s)
Handling routine customer and Account Executive inquiries/concerns in a timely manner and to an agreed upon Practice Group standard
Ensuring work is prompt, efficient, and accurate

Administration

Issuing invoices, endorsements, policy documents, etc.
Creating Binders and Cover Notes, as needed
Handling claims, including reporting to insurers, inputting new data, and updating clients on claims status
Managing daily administration of accounts, including correspondence; review of policy wordings, and issuance of new/renewal documentation
Working Accounts Receivable lists
Maintaining expiration lists and abeyances
Ensuring all documentation are accurate and accounts are kept in an orderly manner
Other duties, as assigned

You are passionate about:

Providing friendly, professional service
Making a positive difference to those around you
Sharing ideas and working with a great team of proactive, innovative thinkers
Learning, growing, and pushing past barriers
Living with integrity
Taking ownership of your work and actions

You’re outstanding at:

Organization! Organization! Organization!
Staying on top of priorities & managing expectations
Paying attention to the little things that make a big difference
Getting stuff done
Working behind the scenes to ensure an exceptional customer experience

Must Haves:

Minimum 3-5 years’ of Personal insurance experience, consistently meeting internal core competencies
General Insurance Agent Level II license through the Insurance Council of British Columbia or equivalent license in the individual’s province of residence, with the ability to obtain a British Columbia license
Active pursuit of CAIB, CIP, CRM, or other insurance designations, considered an asset
Post Secondary Degree considered an asset
Experience using Epic broker management system an asset

You want a leg up?

Experience in Applied Epic broker management system

What’s in it for YOU?

Fun! From teambuilding activities to contests and giveaways, holiday parties to virtual/in-person social events, we believe in building connections, knowing that a happy team makes a happy workplace!
Career potential & leadership opportunities. We pride ourselves on training and mentoring for success.
Competitive Employee Benefits Plan. Axis has customized medical, dental, long-term disability, AD&D, critical illness, life insurance, and EAP coverage for you & your family.
Work/Life Balance. We offer competitive vacation time and flex work options, meaning more time for you to get out and do YOU

We’re excited to meet YOU!

Axis Insurance Managers Inc. is committed to fostering a culture of mutual respect and inclusion, recognizing that our success is enhanced by diversity. We seek to recruit, develop, and retain top talent from a diverse candidate pool.

Apply About employer

More about this job

Responsibilities

Manage personal insurance accounts by coordinating with clients, Account Executives, insurers, and the insurance team on coverage, renewals, quotes, and endorsements. Handle account administration, including policy documentation, invoicing, claims updates, receivables, and maintaining accurate account records.

Requirements

Requires 3–5 years of personal insurance experience and a General Insurance Agent Level II license through the Insurance Council of British Columbia, or an equivalent provincial license, with the ability to obtain a BC license. Pursuit of an insurance designation is an asset; post-secondary education and experience with Epic or Applied Epic are also assets.

Skills

Personal Insurance
Customer Service
Account Management
Insurance Underwriting
Negotiation
Policy Administration
Claims Handling
Risk Management
Organization
Prioritization
Attention To Detail
Communication
Team Collaboration
Applied Epic
Insurance Documentation

Benefits

Medical Insurance
Dental Insurance
Long-Term Disability Insurance
AD&D Insurance
Critical Illness Insurance
Life Insurance
Employee Assistance Program
Competitive Vacation Time
Flexible Work Options
Career Development And Leadership Opportunities
Training And Mentoring
Team-Building Activities And Social Events

Visa sponsorship

Not detected in the job text

Keywords

Personal Insurance
Account Management
Customer Service
Account Executive Support
Insurance Underwriting
Binding Authorities
Insurer Portals
Risk Management
New Business
Renewals
Re-Marketing
Insurance Quotes
Endorsements
Claims Handling
Policy Documentation
Invoices
Binders
Cover Notes
Accounts Receivable
Expiration Lists
Insurance Council Of British Columbia
CAIB
CIP
CRM
Epic Broker Management System
Applied Epic

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