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Added 6 mins ago
GT
Customer Service Representative
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- Full-time
All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.
Added 6 mins ago
RB
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- Full-time
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- Full-time
Strong track record of building and maintaining client relationships in the finance or service sector
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Added 21 mins ago
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Added 21 mins ago
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Added 35 mins ago
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Added 35 mins ago
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Added 50 mins ago
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Axis Insurance

Account Manager

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: Minimum 3-5 years Commercial insurance experience, consistently meeting internal core competencies
Posting language: English
Posted: Nov 5, 2026

Original job description

Axis Insurance Managers Inc. dares to be Elite. We strive to be the best in our industry, helping people protect what matters most to them. We innovate. We collaborate. We push ourselves, and one another, to be more than we were the day before. To work with us means approaching each day with a passion for what you do, knowing that you make a difference – to your clients, to your colleagues, to yourself.

We’re looking for people who are continuously growing – from Good to Great, from Great to Elite.

We’re looking for YOU.

As an Account Manager, a typical day might include:

Customer Service & Account Executive Support

Proactively obtaining underwriting information from potential and renewal clients
Creating and sending submissions to underwriters (where re-marketing is required)
Liaising with clients on the status of their request for coverage or renewal
Presenting quotes and/or renewals to clients, obtaining orders and binding coverage with underwriters
Maintaining a technical and service-oriented relationship with clients and underwriters
Keeping the Account Executives up-to-date on the status of client accounts
Providing friendly, professional service to customers and Account Executives
Handling routine customer and Account Executive inquiries/concerns in a timely manner and to an agreed upon Practice Group standard
Ensuring work is prompt, efficient, and accurate
Ensuring that clients’ queries and requests are responded to in a professional and timely manner (internal & external)
Cross Selling and Upselling on existing clients
Attending client meetings, as required

Administration

Issuing invoices, endorsements, cover notes, financing contracts, etc.
Managing daily administration of accounts, including correspondence; review of policy wordings, contracts, & lease agreements; and issuance of new/renewal documentation
Handling claims, including reporting to insurers, inputting new data, and updating clients on claims status when applicable
Working Accounts Receivable lists
Maintaining expiration lists and abeyances
Ensuring all documents are accurate and files are kept in an orderly manner
Other duties, as assigned

Marketing (when applicable)

Providing marketing and policy rating services
Liaising with Account Executives to discuss client needs and make recommendations regarding terms and conditions obtained
Providing ongoing service as required
Negotiating mid-term changes with insurers
Preparing submissions to insurers and proposals for clients
Creating and following up on abeyances and documentation requests
Attending client meetings, as required

You are passionate about:

Providing friendly, professional service
Making a positive difference to those around you
Sharing ideas and working with a great team of proactive, innovative thinkers
Learning, growing, and pushing past barriers
Living with integrity
Taking ownership of your work and actions

You’re outstanding at:

Building relationships – with clients, with underwriters, with colleagues … YOU are a people person!
Staying on top of priorities … YOU know every deadline and live by your To-Do list!
Paying attention to the little things that make a big difference … YOU dot your I’s, cross your T’s, and check all your boxes to make sure it’s done right ... the first time!
Managing your time … even in a pressure cooker, with deadlines looming, YOU keep your cool, knowing you’ve got this!
Proactively getting stuff done … YOU follow up and follow through!
Working behind the scenes to ensure an exceptional customer experience … YOU know that the customer expects excellence … and so do you!

Must haves:

Minimum 3-5 years Commercial insurance experience, consistently meeting internal core competencies
General Insurance Agent Level 2 license in the individual’s province of residence, with the ability to obtain a British Columbia license. Level 1 is sufficient for RIBO.
CAIB, CIP, CRM, or other insurance designations considered an asset
Post-Secondary Degree considered an asset
Experience using Epic broker management system an asset

What’s in it for YOU?

Fun! From team-building activities to contests and giveaways, holiday parties to virtual/in-person social events, we believe in building connections, knowing that a happy team makes a happy workplace!
Career potential & leadership opportunities. We pride ourselves on training and mentoring for success.
Competitive Employee Benefits Plan. The Axis Group has customized medical, dental, long-term disability, AD&D, critical illness, EAP, and life insurance coverage for your & your family.
Work/Life Balance. Our offices operate 8:30am – 4:30pm, so no evenings or weekends. And we offer competitive vacation time and flex work options, meaning more time for you to get out and do YOU.

We’re excited to meet YOU!

Axis Insurance Managers Inc. is committed to fostering a culture of mutual respect and inclusion, recognizing that our success is enhanced by diversity. We seek to recruit, develop, and retain top talent from a diverse candidate pool.

Apply About employer

More about this job

Responsibilities

Manage commercial insurance accounts by gathering underwriting information, preparing submissions, presenting quotes and renewals, binding coverage, and maintaining relationships with clients, underwriters, and Account Executives. Handle account administration, policy documentation, claims updates, receivables, marketing activities, and timely follow-up on client requests.

Requirements

Candidates need 3–5 years of commercial insurance experience and a General Insurance Agent Level 2 license in their province of residence, with the ability to obtain a British Columbia license; Level 1 is sufficient for RIBO. Insurance designations such as CAIB, CIP, or CRM, a post-secondary degree, and experience with the Epic broker management system are considered assets.

Skills

Commercial Insurance
Customer Service
Account Management
Client Relationship Building
Underwriting
Insurance Marketing
Policy Rating
Insurance Negotiation
Claims Handling
Accounts Receivable
Policy Documentation
Cross-Selling And Upselling
Time Management
Prioritization
Attention To Detail
Epic Broker Management System

Benefits

Medical Insurance
Dental Insurance
Long-Term Disability Insurance
Accidental Death And Dismemberment Insurance
Critical Illness Insurance
Employee Assistance Program
Life Insurance
Vacation Time
Flexible Work Options
Training And Mentoring
Career And Leadership Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Account Management
Customer Service
Account Executive Support
Underwriting
Insurance Submissions
Policy Renewals
Coverage Binding
Client Relationships
Claims Handling
Accounts Receivable
Policy Documentation
Insurance Marketing
Policy Rating
Cross-Selling
Upselling
RIBO
CAIB
CIP
CRM
Epic Broker Management System
British Columbia Insurance License

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