Closed listing
Clinic & MVA/WSIB Claims Coordinator
- Toronto, ON, Canada
- Scarborough, ON, Canada
$52,000 to $63,000 CAD / year · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $52,000 to $63,000 CAD / year
- Job type
- Full-time
- Closing date
- Experience
- 2+ years in clinic admin (physio, chiro, rehab, dental or medical), with experience leading or mentoring a front desk team
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
About Axis
Axis Therapy & Performance is a growing network of physiotherapy, chiropractic & massage therapy clinics across the GTA. We deliver expert physical therapy powered by the human connection. We're 7 locations & growing, and we build careers, not just jobs.
The Role
There are two parts to this position:
First, you lead the admin team at our Scarborough clinic. The client coordinators & team leads at SCB report to you. You own the client experience, the schedule, the admin systems & the daily rhythm of the clinic THROUGH your team. You coach them, hold the standard & build coordinators who get better every month. Therapists start their day with clean schedules. Clients feel taken care of from first call to final visit. That's the standard you enforce.
Second, you own MVA & WSIB claims administration across our entire network. Every motor vehicle accident claim & every WSIB claim across all 7 clinics runs through you. Claim setup, HCAI submissions, OCF forms, WSIB forms, treatment plan approvals & extensions, insurer follow-up, unpaid claim chasing & keeping clinicians on top of their paperwork. You are the person who makes sure this money doesn't fall through the cracks.
What You'll Do
Client Coordinator Leadership
Axis Therapy & Performance is a growing network of physiotherapy, chiropractic & massage therapy clinics across the GTA. We deliver expert physical therapy powered by the human connection. We're 7 locations & growing, and we build careers, not just jobs.
The Role
There are two parts to this position:
First, you lead the admin team at our Scarborough clinic. The client coordinators & team leads at SCB report to you. You own the client experience, the schedule, the admin systems & the daily rhythm of the clinic THROUGH your team. You coach them, hold the standard & build coordinators who get better every month. Therapists start their day with clean schedules. Clients feel taken care of from first call to final visit. That's the standard you enforce.
Second, you own MVA & WSIB claims administration across our entire network. Every motor vehicle accident claim & every WSIB claim across all 7 clinics runs through you. Claim setup, HCAI submissions, OCF forms, WSIB forms, treatment plan approvals & extensions, insurer follow-up, unpaid claim chasing & keeping clinicians on top of their paperwork. You are the person who makes sure this money doesn't fall through the cracks.
What You'll Do
Client Coordinator Leadership
- Lead, coach & develop the client coordinators & team leads at our Scarborough location
- Own schedule health: new client allocation, booking flow, coverage planning
- Hold the front desk to Axis standard: client experience, billing accuracy, documentation, SOPs
- Handle escalated client issues & service recovery
- Execute HR processes for your team: onboarding, performance conversations, documentation
- Work directly with the Clinic Director to keep the clinic calm & predictable
- Step in on the desk when needed, but your job is building a team that doesn't need you to
- Set up new MVA & WSIB claims: HCAI, OCF forms, WSIB Form 8 coordination
- Manage ongoing billing: OCF-18s, OCF-23s, WSIB extensions, treatment plan renewals
- Chase outstanding MVA/WSIB AR: insurer follow-up, unpaid HCAI invoices, status checks
- Support clinicians across the network to complete their forms accurately & on time
- Document the process as you build it, so it scales as we do
- 2+ years in clinic admin (physio, chiro, rehab, dental or medical), with experience leading or mentoring a front desk team
- You hold people accountable without losing them. Direct & warm at the same time
- Organized to a fault. You track things. Nothing falls through the cracks on your watch
- Comfortable chasing insurers & holding clinicians to deadlines. Politely relentless
- Clear communicator, written & verbal
- Jane App experience is an asset
- MVA/WSIB billing experience (HCAI, OCF forms) is a strong asset but NOT required. We will train the right person
- Full benefits package
- 3 weeks paid vacation
- Additional discounts & perks through Axis partners (Goodlife, SPOT Pet insurance & more)
- A career path inside a growing clinic network. We're building toward a lot more locations, and we promote from within
- Full-time, salaried, employee position
- Direct reports are the Client Coordinators and Team Leads
- Works in collaboration with the Clinic Director & Lead Therapist
- On-site at our Scarborough clinic
- Reports to our Director of People & Experience, with systems support from Head of Operations
- Salary: $52,000 - $63,000 CAD depending on experience
More about this job
Responsibilities
Lead and develop the client coordinators and team leads at the Scarborough clinic, overseeing scheduling, front-desk standards, client issues, and team HR processes. Administer MVA and WSIB claims across all seven clinics, including claim setup, forms, billing, approvals, insurer follow-up, and clinician paperwork.
Requirements
Requires at least two years of clinic administration experience in a healthcare setting, with experience leading or mentoring a front-desk team. Strong organization, communication, accountability, and insurer follow-up skills are expected; Jane App experience is an asset, while MVA/WSIB billing experience is beneficial but not required.
Skills
- Clinic Administration
- Team Leadership
- Staff Coaching And Development
- Scheduling
- Client Experience
- Billing Accuracy
- Documentation
- Standard Operating Procedures
- Client Issue Resolution
- Human Resources Processes
- MVA Claims Administration
- WSIB Claims Administration
- HCAI Submissions
- Insurance Follow-Up
- Accounts Receivable Follow-Up
- Written And Verbal Communication
Benefits
- Full Benefits Package
- Three Weeks Paid Vacation
- Partner Discounts And Perks
- Career Advancement Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Management & Leadership
- Administrative
- Finance & Accounting
- Customer Service & Support
Keywords
- Physiotherapy
- Chiropractic
- Massage Therapy
- Clinic Administration
- Client Coordination
- Team Leadership
- Scheduling
- Client Experience
- Billing
- Documentation
- Standard Operating Procedures
- Human Resources
- MVA Claims
- WSIB Claims
- HCAI
- OCF Forms
- WSIB Form 8
- OCF-18
- OCF-23
- Treatment Plan Approvals
- Insurance Follow-Up
- Accounts Receivable
- Jane App
- Onboarding
- Performance Conversations