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Closed listing

Axis Therapy & Performance

Clinic & MVA/WSIB Claims Coordinator

Toronto, ON, Canada
Scarborough, ON, Canada

$52,000 to $63,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $52,000 to $63,000 CAD / year
Job type: Full-time
Closing date: Mar 30, 2027
Experience: 2+ years in clinic admin (physio, chiro, rehab, dental or medical), with experience leading or mentoring a front desk team
Posting language: English
Posted: Sep 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

About Axis

Axis Therapy & Performance is a growing network of physiotherapy, chiropractic & massage therapy clinics across the GTA. We deliver expert physical therapy powered by the human connection. We're 7 locations & growing, and we build careers, not just jobs.

The Role

There are two parts to this position:

First, you lead the admin team at our Scarborough clinic. The client coordinators & team leads at SCB report to you. You own the client experience, the schedule, the admin systems & the daily rhythm of the clinic THROUGH your team. You coach them, hold the standard & build coordinators who get better every month. Therapists start their day with clean schedules. Clients feel taken care of from first call to final visit. That's the standard you enforce.

Second, you own MVA & WSIB claims administration across our entire network. Every motor vehicle accident claim & every WSIB claim across all 7 clinics runs through you. Claim setup, HCAI submissions, OCF forms, WSIB forms, treatment plan approvals & extensions, insurer follow-up, unpaid claim chasing & keeping clinicians on top of their paperwork. You are the person who makes sure this money doesn't fall through the cracks.

What You'll Do

Client Coordinator Leadership

Lead, coach & develop the client coordinators & team leads at our Scarborough location
Own schedule health: new client allocation, booking flow, coverage planning
Hold the front desk to Axis standard: client experience, billing accuracy, documentation, SOPs
Handle escalated client issues & service recovery
Execute HR processes for your team: onboarding, performance conversations, documentation
Work directly with the Clinic Director to keep the clinic calm & predictable
Step in on the desk when needed, but your job is building a team that doesn't need you to

MVA/WSIB Across All Clinics

Set up new MVA & WSIB claims: HCAI, OCF forms, WSIB Form 8 coordination
Manage ongoing billing: OCF-18s, OCF-23s, WSIB extensions, treatment plan renewals
Chase outstanding MVA/WSIB AR: insurer follow-up, unpaid HCAI invoices, status checks
Support clinicians across the network to complete their forms accurately & on time
Document the process as you build it, so it scales as we do

Who You Are

2+ years in clinic admin (physio, chiro, rehab, dental or medical), with experience leading or mentoring a front desk team
You hold people accountable without losing them. Direct & warm at the same time
Organized to a fault. You track things. Nothing falls through the cracks on your watch
Comfortable chasing insurers & holding clinicians to deadlines. Politely relentless
Clear communicator, written & verbal
Jane App experience is an asset
MVA/WSIB billing experience (HCAI, OCF forms) is a strong asset but NOT required. We will train the right person

What You Get

Full benefits package
3 weeks paid vacation
Additional discounts & perks through Axis partners (Goodlife, SPOT Pet insurance & more)
A career path inside a growing clinic network. We're building toward a lot more locations, and we promote from within

The Details

Full-time, salaried, employee position
Direct reports are the Client Coordinators and Team Leads
Works in collaboration with the Clinic Director & Lead Therapist
On-site at our Scarborough clinic
Reports to our Director of People & Experience, with systems support from Head of Operations
Salary: $52,000 - $63,000 CAD depending on experience

About employer

More about this job

Responsibilities

Lead and develop the client coordinators and team leads at the Scarborough clinic, overseeing scheduling, front-desk standards, client issues, and team HR processes. Administer MVA and WSIB claims across all seven clinics, including claim setup, forms, billing, approvals, insurer follow-up, and clinician paperwork.

Requirements

Requires at least two years of clinic administration experience in a healthcare setting, with experience leading or mentoring a front-desk team. Strong organization, communication, accountability, and insurer follow-up skills are expected; Jane App experience is an asset, while MVA/WSIB billing experience is beneficial but not required.

Skills

Clinic Administration
Team Leadership
Staff Coaching And Development
Scheduling
Client Experience
Billing Accuracy
Documentation
Standard Operating Procedures
Client Issue Resolution
Human Resources Processes
MVA Claims Administration
WSIB Claims Administration
HCAI Submissions
Insurance Follow-Up
Accounts Receivable Follow-Up
Written And Verbal Communication

Benefits

Full Benefits Package
Three Weeks Paid Vacation
Partner Discounts And Perks
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Physiotherapy
Chiropractic
Massage Therapy
Clinic Administration
Client Coordination
Team Leadership
Scheduling
Client Experience
Billing
Documentation
Standard Operating Procedures
Human Resources
MVA Claims
WSIB Claims
HCAI
OCF Forms
WSIB Form 8
OCF-18
OCF-23
Treatment Plan Approvals
Insurance Follow-Up
Accounts Receivable
Jane App
Onboarding
Performance Conversations

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