Original job description
Job Details: Job Location: NWI Canada - North York, ON, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Day, SUMMARY
The Master Scheduler oversees master scheduling, capacity planning, and work center scheduling through delivery to the final customer. This role aligns customer demand with production capacity, inventory, and material availability to support timely delivery and efficient resource use in a fast-paced, compliance-driven aerospace manufacturing environment.
Working with Production, Program Management, Supply Chain, Engineering, Quality, and Shipping and Receiving, the Master Scheduler develops executable schedules, monitors attainment, resolves constraints, and coordinates recovery actions. The role is accountable for a 100% on-time delivery (OTD) target for its assigned customer and parts portfolio and uses ERP/MRP systems to improve planning and production flow.
ESSENTIAL FUNCTIONS
Master Scheduling & Delivery
Own the 100% on-time delivery (OTD) target for the assigned customer and parts portfolio.
Develop and manage production schedules based on customer demand, internal capacity, inventory levels, and material availability.
Prepare and publish weekly schedules for production teams and verify completion for each assigned customer.
Update scheduling boards daily for every machine and work center, including Inspection and Shipping, to maintain continuous flow and resolve scheduling conflicts with support from other departments.
Capacity Planning & Resource Allocation
Manage work orders, capacity loading, and resource allocation to minimize delays.
Align shop schedules with the hours required to meet customer delivery commitments, coordinating overtime, flexibility, and other initiatives with relevant departments.
Identify bottlenecks and production risks and implement corrective actions with cross-functional teams to mitigate disruptions.
Analyze workflow, estimate completion dates, and prepare shipment forecasts.
Production Flow & Customer Coordination
Coordinate outside processing with Supply Chain and Shipping according to customer demand and priority.
Work with Engineering and Quality to resolve internal nonconformance reports (NCRs), rework requirements, and customer disposition issues promptly.
Coordinate customer delivery schedules and lead times with Program Management.
Collaborate with Engineering, Procurement, Quality, Shipping, and Receiving to maintain seamless production flow.
Schedule Performance & Systems
Prepare daily schedule attainment metrics and share results with leadership and production teams to support customer requirements and company objectives.
Use ERP/MRP systems to optimize production planning processes and maintain alignment between schedules, capacity, and material availability.
Cross-Functional Alignment & Improvement
Participate in cross-functional meetings to align production goals with overall business strategy.
Provide coaching and performance feedback and support continuous improvement initiatives.
Compliance
Ensure scheduling and planning activities comply with AS9100, FAA regulations, and other applicable aerospace manufacturing standards.
Qualifications: KNOWLEDGE
Master scheduling, capacity planning, work center scheduling, and production planning methods and procedures.
ERP/MRP systems, work order management, capacity loading, inventory, and material availability.
Project management system fundamentals, workflow analysis, completion-date estimates, and shipment forecasting.
Schedule attainment, on-time delivery of metrics, bottleneck identification, and corrective action planning.
AS9100, FAA regulations, and other aerospace manufacturing standards applicable to planning and production flow.
COMPETENCIES
Communication & Collaboration: Communicates effectively with all organizational levels and coordinates priorities across departments.
Negotiation & Conflict Management: Resolves scheduling conflicts and negotiates practical solutions that support delivery commitments.
Problem Solving: Uses sound reasoning to identify constraints, assess options, and coordinate corrective actions.
Accuracy & Attention to Detail: Maintains thorough, accurate schedules and planning information in a fast-paced environment.
Accountability & Results: Works independently, remains goal-oriented, and meets assignment schedules while delivering quality work under pressure.
Prioritization & Teamwork: Manages multiple tasks and competing priorities while contributing effectively to team objectives.
Continuous Learning & Coaching: Seeks new knowledge and skills, provides coaching and performance feedback, and supports continuous improvement.
EXPERIENCE AND EDUCATION
Required
Certificate or degree in production planning, manufacturing, or process engineering, or equivalent experience.
Minimum of three (3) years of master scheduling and planning experience in a fully functioning ERP environment within aerospace, automotive, or heavy equipment manufacturing.
Related supervisory experience.
Working knowledge of project management systems and considerable knowledge of planning and scheduling methods and procedures.
APICS training experience.
Excellent communication, negotiation, conflict management, and problem-solving skills, with the ability to interact effectively at all organizational levels.
Ability to maintain accuracy and attention to detail, manage multiple priorities, and deliver quality work on schedule under pressure.
Self-motivation, a goal-oriented approach, strong teamwork, sound reasoning, and a desire to acquire new knowledge and skills.
Proficiency in relevant computer applications, including MS Project, MS Excel, Microsoft Access, and Visual.
Preferred
[Confirm any additional preferred qualifications.]
What Success Looks Like
The Master Scheduler aligns production execution with customer commitments. Success means:
Performance against the 100% on-time delivery target for the assigned customer and parts portfolio is actively managed.
Weekly production schedules are published, completion is verified, and machine and work center scheduling boards are updated daily.
Capacity, materials, inventory, and outside processing are coordinated to support customer delivery schedules.
Bottlenecks, nonconformances, rework, and other delivery risks are addressed promptly through cross-functional corrective actions.
Daily schedule attainment metrics and shipment forecasts give leadership and production teams clear visibility into delivery performance and risks.
ERP/MRP-supported planning processes improve production flow while supporting applicable aerospace compliance requirements.
Ideal Candidate Profile
The ideal candidate brings hands-on master scheduling and planning experience in an ERP-driven manufacturing environment, along with related supervisory experience. This individual combines detailed capacity and workflow analysis with clear communication, sound judgment, and practical problem solving.
This individual can translate customer demand into executable production schedules, coordinate resources and outside processing, monitor schedule attainment, and mobilize cross-functional support when delivery commitments are at risk.
The role requires a self-motivated, goal-oriented team player who maintains accuracy, manages competing priorities under pressure, and supports coaching, learning, and continuous improvement.
WORKING CONDITIONS
Works in a fast-paced, compliance-driven aerospace manufacturing environment.
Coordinates closely with production and support departments to maintain flow through inspection, shipping, and final customer delivery.
Manages multiple priorities and schedule changes while maintaining accuracy and meeting delivery commitments.
Location, work schedule, travel, and any physical or environmental requirements: [Confirm applicable requirements.]
