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Added 52 mins ago
G
ACCOUNT MANAGER - CONTRACT
GreenShield
Toronto, ON
- $74,269 to $92,837 CAD / year
- Contract
Clarify administrative procedures, contractual terms, and product‑specific features for clients and Advisors.
Added 1 hour ago
BB
Associé(e) principal(e) des ventes au détail / Senior Retail Sales Associate
Best Buy Canada
Canada
- Full-time
Faites progresser votre carrière dans des postes similaires (spécialiste principal(e), Administration, spécialiste principal(e), Gestion des produits, spécialiste principal(e), Exécution)…
Added 3 hours ago
A
Représentant (e) du service à la clientèle / Representative Client Service
ADP
Montreal, QC
- Full-time
Baccalauréat ou études postsecondaires équivalentes et expérience (de préférence en administration des affaires et/ou en gestion des ressources humaines)
Added 4 hours ago
PC
Atlassian Architect - Canada FTE
Praecipio Consulting
Remote, Canada
- Full-time
- Remote
Client Relationship Management: Act as a trusted advisor to clients, building strong relationships and providing expert guidance. Clearly communicate technical concepts to both technical…
Added 4 hours ago
Senior Finance Business Partner
D2L
Vancouver, BC · Winnipeg, MB · Kitchener, ON · Toronto, ON
Serve as the primary strategic finance advisor to PS&S Leadership, influencing decisions that drive growth, efficiency, and long-term value creation.
Added 6 hours ago
TC
Senior Database Administrator (Oracle Application DBA / AWS Cloud)
Tata Consultancy Services
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
…CMOs, Chief Digital Officers, Customer Experience leaders, Product leaders, Data and Analytics leaders, and other business decision-makers. The Interactive Partner serves as a trusted…
Added 7 hours ago
EC
Financial Services Associate
East Coast Credit Union
Halifax, NS · NS · Dartmouth, NS
- Full-time
…Manager, the Financial Services Associate acts as a trusted advisor, providing personalized financial solutions to support members’ everyday banking and personal lending needs within their…
Added 7 hours ago
Technical Account Manager
Axon
Ottawa, ON
The Technical Account Manager will serve as a trusted advisor and primary technical partner for Axon’s key customer(s), helping build a strong, long-term strategic relationship. As the main…
Added 7 hours ago
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Senior Advisor, Product administration
Desjardins
Quebec, QC
- Full-time
As a product administration advisor, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You advise and assist…
Added 7 hours ago
D
Senior Advisor, Product administration
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a product administration advisor, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You advise and assist…
Added 9 hours ago
A
Représentant(e) des ventes, nouvelles affaires - Marché intermédiaire/Mid-Market Account Executive - New Business
ADP
Montreal, QC
- Full-time
Added 17 hours ago
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ELYSIS – Directeur(trice), Ressources humaines et Communications / Director, Human Resources & Communications
ELYSIS LP
Montreal, QC
- Full-time
Soutenir le PDG sur les questions liées aux ressources humaines et à l’organisation impliquant le conseil d’administration et les actionnaires.
Added 17 hours ago
Director, Product Taxation
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Director, Product Taxation serves as a trusted advisor to senior leadership, influencing decision-making through deep technical expertise, sound judgment, and a strong understanding of…
Added 19 hours ago
W
Mobile Road Advisor, Auto Insurance
Waypoint
New Westminster, BC
- $40,000 to $52,000 CAD / year
- Full-time
Navacord is seeking a highly motivated Mobile Road Advisor to join our client-focused team. In this role, you will play a crucial part in servicing client insurance needs through in-person…
Added 20 hours ago
A
Personal Banking Advisor - Camrose
ATB
Camrose, AB
- Full-time
Elevate Your Career as a Personal Banking Advisor at ATB Financial!
Added 21 hours ago
LA
Sr. Manager, Media Strategy - 12 Month Contract
Loblaw Agency
Montreal, QC
- Full-time
As a trusted advisor to Marketing, Merchandising, Loyalty, and Category teams, this individual leverages customer insights, business performance data, and media expertise to identify growth…
Added 22 hours ago
BB
Associé(e) principal(e) aux ventes - Mobile / Senior Mobile Sales Associate
Best Buy Canada
Montreal, QC
- Full-time
Faites progresser votre carrière dans des postes similaires (spécialiste principal(e), Administration, spécialiste principal(e), Gestion des produits, spécialiste principal(e), Exécution)…
Added 23 hours ago
A
Représentant(e) des ventes, nouvelles affaires - Marché intermédiaire/Mid-Market Account Executive - New Business
ADP
Montreal, QC
- Full-time
Added 23 hours ago
T
PIA Client Service Associate
TD
Burlington, ON
- Full-time
…one-on-one relationship with a dedicated and professional Investment Advisor (IA), while maintaining active participation in decisions regarding their investment portfolio. It's a very…
Added 23 hours ago
B
Senior Relationship Manager
BMO
Halifax, NS · Charlottetown, PE · Nova_Ctr
- Full-time
…financial solutions that fuel business success. As a trusted advisor, we deliver a full suite of commercial banking capabilities including lending, treasury management, cash management,…
Added 1 day ago
LC
Sr. Manager, Media Strategy - 12 Month Contract
Loblaw Companies Limited
Montreal, QC
- Full-time
As a trusted advisor to Marketing, Merchandising, Loyalty, and Category teams, this individual leverages customer insights, business performance data, and media expertise to identify growth…
Added 1 day ago
RT
ELYSIS – Directeur(trice), Ressources humaines et Communications / Director, Human Resources & Communications
Rio Tinto
Montreal, QC
- Full-time
Soutenir le PDG sur les questions liées aux ressources humaines et à l’organisation impliquant le conseil d’administration et les actionnaires.
Added 1 day ago
B
ANALYST, BUSINESS INSIGHTS AND ANALYTICS
BDC
Montreal, QC
- Full-time
…role combines advanced analytics, business insights, and data product leadership to shape priorities, structure analyses, and translate findings into clear recommendations and measurable…
Added 1 day ago
M
Strategic Marketing Manager
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Strategic Planning: Develop and implement comprehensive go-to-market strategies for targeting advisor segments, aligning with company goals and market opportunities.
Added 1 day ago
SC
Member Experience Advisor - Mundare
Servus Credit Union
Mundare, AB
- Part-time
We are hiring for a permanent part time Member Experience Advisor to join our team in the Mundare branch.

Axon

Technical Account Manager

Ottawa, ON, Canada

$74,250 - $118,800 CAD

Apply About employer

Applications open in a new tab.

Job details

Pay: $74,250 - $118,800 CAD
Experience: A strong IT background with 5+ years of experience working in an IT support or deployment position.
Posting language: English
Posted: Oct 30, 2026

Original job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Technical Account Manager will serve as a trusted advisor and primary technical partner for Axon’s key customer(s), helping build a strong, long-term strategic relationship. As the main technical point of contact, you will bring deep product knowledge, proactive communication, and strong ownership to help customers successfully deploy, adopt, and get the most value from Axon’s products.

You will work closely with customers to understand their operational goals, identify risks and obstacles, troubleshoot technical challenges, and drive issues through to resolution. Internally, you will partner across Support, Engineering, Product, Professional Services, and other teams to represent the voice of the customer and help influence product improvements.

This is a highly customer-facing role that requires you to wear multiple hats - technical expert, problem solver, consultant, and trusted partner - while maintaining customer confidence, particularly when the pressure is high.

What You’ll Do

Location: Orillia, Ontario (and surrounding areas), 3-4 days per week onsite (customer location)

Travel: 30% (predominantly Ontario)

Reports to: Dan Malo

Be a trusted advisor to the customer. Serve as the primary technical liaison between Axon and the customer
Achieve mastery of all Axon technologies / product relevant to the customer’s environment
Monitor support tickets, provide technical troubleshooting (tier 2 level support) and drive issues through to resolution, escalating when necessary
Provide customer training on Axon products to strengthen product understanding, confidence, and effective use
Maintain, monitor and report on key performance indicators (KPIs) and service level requirements (SLRs)
Manage customer expectations, proactively communicate risks and progress, and maintain confidence through the customer lifecycle
Communicate customer feedback across Axon teams and collaborate to drive product improvements through Voice of the Customer sessions (VoCs) and other feedback channels
Identify, document, communicate bugs and trends to the appropriate Axon engineering teams
Interpret and communicate Axon product release notes, tailoring information relevant to the customer to enhance understanding and drive adoption
Maintain and administration of internal deployment records (salesforce, invoicing, etc.)
Work closely with the wider Axon implementation team to deliver software and hardware deployments
Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances
Develop strong relationships with key stakeholders across Axon to solve problems and successfully deploy Axon products
Where possible, create or improve technical documentation to ease understanding and usage of our products and services
Maintain customer confidence, especially in high-pressure situations, through clear communication, ownership and follow-through

What You Bring

A strong IT background with 5+ years of experience working in an IT support or deployment position.
Proven track record of successfully managing customer relationships and technical projects
Experience working with law enforcement and/or government agencies
Comfortable working alone to complete objectives and satisfy customer requirements with little management oversight.
Understanding of Change Management processes with a high level of comfort planning, documenting and executing changes following process and rolling back as required.
Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
Understanding of IT/Networking concepts; for example Microsoft Server & Client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure (specifically Entra ID), APIs, Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls) and/or similar certifications
Knowledge and demonstrated operating experience in one or more of the following areas of specializations: Digital Video, Mobile communications, IP security, Embedded Systems, IAM, SAAS
Knowledge and practical application implementing and managing relational database solutions similar to AWS RDS, Microsoft/Azure SQL, PostgreSQL, Oracle, MySQL, Db2, etc.
Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
Unmatched analytical, strategic and creative problem-solving skills
Detail oriented with excellent organizational and time management skills
Demonstrated ability to deal with change and excel in high-stress situations

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range

$74,250 - $118,800 CAD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

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More about this job

Responsibilities

The Technical Account Manager serves as a primary technical partner and trusted advisor to key customers, ensuring successful product deployment and adoption. They troubleshoot technical issues, manage customer expectations, and represent the voice of the customer to internal engineering and product teams.

Requirements

Candidates must have at least 5 years of experience in IT support or deployment roles with a strong background in networking and server technologies. Proven experience in managing customer relationships and technical projects, particularly within law enforcement or government sectors, is required.

Skills

Technical account management
IT support
Deployment
Troubleshooting
Networking
Change management
SQL server
Active directory
Azure
API
TCP/IP
Firewalls
SaaS
Digital video
Strategic planning

Benefits

Base pay
Bonus
Stock awards
Health support
Financial support
Emotional support

Visa sponsorship

Not detected in the job text

Hiring contact

Dan Malo

Keywords

Technical Account Manager
IT Support
Deployment
Cloud Software
Customer Success
Networking
TCP/IP
DHCP
DNS
SSH
Firewalls
Microsoft Server
SQL Server
Active Directory
Azure
Entra ID
API
SaaS
Digital Video
Mobile Communications
IP Security
Embedded Systems
IAM
Change Management
Salesforce
KPI
SLR
Troubleshooting
Strategic Relationship
Law Enforcement

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