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Added 5 mins ago
S
Part Time Retail Associate (Optical): Calgary, AB
Specsavers
Calgary, AB
- Part-time
A passion for creating “WOW” moments through exceptional customer service and finding innovative ways to enhance the optical shopping experience
Added 5 mins ago
B
Senior Client Education Manager
Benevity
Remote, Canada
- Full-time
- Remote
…integrated enablement strategy to dramatically improve our client experience and education quality. This role drives the agile content development process, focused on creating high-impact…
Added 5 mins ago
B
Senior Client Education Manager
Benevity
Remote, Canada
- $98,600 to $126,600 CAD / year
- Full-time
- Remote
…integrated enablement strategy to dramatically improve our client experience and education quality. This role drives the agile content development process, focused on creating high-impact…
Added 5 mins ago
TT
Energy Services Project Developer
trane technologies
Calgary, AB · AB · Burnaby, BC · ON · Markham, Ontario · Edmonton, Alberta
- Full-time
…growing Energy Solutions team. The ideal candidate will have experience with and be passionate about the management & development of Energy services projects, including both renewables and…
Added 5 mins ago
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Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 5 mins ago
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Territory Sales Representative - Calgary
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- Full-time
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Added 19 mins ago
TO
Finance Clerk
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- Full-time
…performing a variety of financial, revenue, billing, collection, customer service, and administrative functions in support of the Corporate Services Department. Duties primarily include…
Added 19 mins ago
JH
Front Office Coordinator
Jackson Hewitt Tax Service Inc.
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- Full-time
Previous customer service or office coordination experience preferred.
Added 19 mins ago
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Facility Supervisor
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- Full-time
Five to ten years’ experience in a property/facility management environment.
Added 19 mins ago
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Olive Garden, Waterloo - General Manager
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…flexibility to help balance their busy lives while supporting their professional goals. Come Join Our Family…
Added 19 mins ago
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Level 3 - Maintenance Fully Skilled (Straight Shift - Nights & Weekend)
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- Full-time
3-5 years of repair experience in an industrial setting.
Added 19 mins ago
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Bilingual Facility Services Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.
Added 19 mins ago
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Olive Garden, Waterloo - Service Manager
Olive Garden Canada
Waterloo, ON
- Full-time
…flexibility to help balance their busy lives while supporting their professional goals. Come Join Our Family…
Added 19 mins ago
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Fashion Associate (Part time) - Midtown Plaza
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Added 19 mins ago
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Director, Measurement & Analytics
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- Full-time
…will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this…
Added 19 mins ago
B
Facility Manager III
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Mississauga, ON
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 19 mins ago
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Sales Manager
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Toronto, ON
- Full-time
Salary Range: $92,500 – $115,600 annually, commensurate with experience and qualifications.
Added 19 mins ago
YM
Bilingual Retail Finance Customer Care Coordinator
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Toronto, ON · North York, ON
- Full-time
Handle Inbound/Outbound Yamaha Financial Service customer’s calls on a daily basis. Provide customer assistance in a friendly and professional manner. Be a brand ambassador representing…
Added 19 mins ago
TH
Driver
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Richmond Hill, ON
- Full-time
Provide excellent customer service in a professional and friendly manner.
Added 19 mins ago
SG
Logistics Administrator
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Calgary, AB
- Contract
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Added 19 mins ago
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Territory Manager - British Columbia
Rayner
Vancouver, BC
- Full-time
…new business opportunities. They build and maintain strong customer relationships, acting as a trusted expert to support retention and growth across the Rayner product portfolio. They…
Added 19 mins ago
RS
Building Attendant
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Calgary, AB
- Full-time
Rundle College Society (“Rundle”) was founded in 1985 and provides an outstanding educational experience for approximately 1,250 students in kindergarten through grade 12. In addition to…
Added 19 mins ago
TH
Driver
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- Full-time
Provide excellent customer service in a professional and friendly manner.
Added 19 mins ago
AT
Highway Driver
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Armour Transportation Systems is currently seeking a professional and safety-focused Highway Driver based out of Fredericton, NB.This position is ideal for drivers who enjoy consistent…

Axon

Technical Account Manager

Ottawa, ON, Canada

$74,250 - $118,800 CAD

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Job details

Pay: $74,250 - $118,800 CAD
Experience: A strong IT background with 5+ years of experience working in an IT support or deployment position.
Posting language: English
Posted: Oct 30, 2026

Original job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Technical Account Manager will serve as a trusted advisor and primary technical partner for Axon’s key customer(s), helping build a strong, long-term strategic relationship. As the main technical point of contact, you will bring deep product knowledge, proactive communication, and strong ownership to help customers successfully deploy, adopt, and get the most value from Axon’s products.

You will work closely with customers to understand their operational goals, identify risks and obstacles, troubleshoot technical challenges, and drive issues through to resolution. Internally, you will partner across Support, Engineering, Product, Professional Services, and other teams to represent the voice of the customer and help influence product improvements.

This is a highly customer-facing role that requires you to wear multiple hats - technical expert, problem solver, consultant, and trusted partner - while maintaining customer confidence, particularly when the pressure is high.

What You’ll Do

Location: Orillia, Ontario (and surrounding areas), 3-4 days per week onsite (customer location)

Travel: 30% (predominantly Ontario)

Reports to: Dan Malo

Be a trusted advisor to the customer. Serve as the primary technical liaison between Axon and the customer
Achieve mastery of all Axon technologies / product relevant to the customer’s environment
Monitor support tickets, provide technical troubleshooting (tier 2 level support) and drive issues through to resolution, escalating when necessary
Provide customer training on Axon products to strengthen product understanding, confidence, and effective use
Maintain, monitor and report on key performance indicators (KPIs) and service level requirements (SLRs)
Manage customer expectations, proactively communicate risks and progress, and maintain confidence through the customer lifecycle
Communicate customer feedback across Axon teams and collaborate to drive product improvements through Voice of the Customer sessions (VoCs) and other feedback channels
Identify, document, communicate bugs and trends to the appropriate Axon engineering teams
Interpret and communicate Axon product release notes, tailoring information relevant to the customer to enhance understanding and drive adoption
Maintain and administration of internal deployment records (salesforce, invoicing, etc.)
Work closely with the wider Axon implementation team to deliver software and hardware deployments
Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances
Develop strong relationships with key stakeholders across Axon to solve problems and successfully deploy Axon products
Where possible, create or improve technical documentation to ease understanding and usage of our products and services
Maintain customer confidence, especially in high-pressure situations, through clear communication, ownership and follow-through

What You Bring

A strong IT background with 5+ years of experience working in an IT support or deployment position.
Proven track record of successfully managing customer relationships and technical projects
Experience working with law enforcement and/or government agencies
Comfortable working alone to complete objectives and satisfy customer requirements with little management oversight.
Understanding of Change Management processes with a high level of comfort planning, documenting and executing changes following process and rolling back as required.
Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
Understanding of IT/Networking concepts; for example Microsoft Server & Client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure (specifically Entra ID), APIs, Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls) and/or similar certifications
Knowledge and demonstrated operating experience in one or more of the following areas of specializations: Digital Video, Mobile communications, IP security, Embedded Systems, IAM, SAAS
Knowledge and practical application implementing and managing relational database solutions similar to AWS RDS, Microsoft/Azure SQL, PostgreSQL, Oracle, MySQL, Db2, etc.
Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
Unmatched analytical, strategic and creative problem-solving skills
Detail oriented with excellent organizational and time management skills
Demonstrated ability to deal with change and excel in high-stress situations

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range

$74,250 - $118,800 CAD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

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More about this job

Responsibilities

The Technical Account Manager serves as a primary technical partner and trusted advisor to key customers, ensuring successful product deployment and adoption. They troubleshoot technical issues, manage customer expectations, and represent the voice of the customer to internal engineering and product teams.

Requirements

Candidates must have at least 5 years of experience in IT support or deployment roles with a strong background in networking and server technologies. Proven experience in managing customer relationships and technical projects, particularly within law enforcement or government sectors, is required.

Skills

Technical account management
IT support
Deployment
Troubleshooting
Networking
Change management
SQL server
Active directory
Azure
API
TCP/IP
Firewalls
SaaS
Digital video
Strategic planning

Benefits

Base pay
Bonus
Stock awards
Health support
Financial support
Emotional support

Visa sponsorship

Not detected in the job text

Hiring contact

Dan Malo

Keywords

Technical Account Manager
IT Support
Deployment
Cloud Software
Customer Success
Networking
TCP/IP
DHCP
DNS
SSH
Firewalls
Microsoft Server
SQL Server
Active Directory
Azure
Entra ID
API
SaaS
Digital Video
Mobile Communications
IP Security
Embedded Systems
IAM
Change Management
Salesforce
KPI
SLR
Troubleshooting
Strategic Relationship
Law Enforcement

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