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Added 10 mins ago
LH
2600002832 - MRI Technologist
Lakeridge Health
Oshawa, ON
- Internship
Lakeridge Health is more than a hospital. It is a health network that includes five hospitals, a long-term care home, a community-based surgical centre, and more than 30 community sites…
Added 10 mins ago
AT
Flatbed Company Driver
Armour Transportation Systems
St. John's, NL
- Full-time
At Armour Transportation Systems, we invest in our people and provide a supportive work environment. Here’s what you can expect:
Added 10 mins ago
RM
Environmental Services I
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…ophthalmology, operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient…
Added 10 mins ago
WB
Lead Terrain Park Crew
Whistler Blackcomb
Whistler, BC
- Temporary
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Added 10 mins ago
TS
Housing Coordinator
The Salvation Army in Canada
Fort McMurray, AB
- Full-time
Working environment is typically in the office in generally agreeable conditions.
Added 10 mins ago
ER
Facilities Operations Assistant
EFW Radiology
Calgary, AB
- Full-time
Support health and safety programs by conducting routine inspections of emergency equipment, signage, and related documentation.
Added 10 mins ago
SA
Registered Technologist – Radiology – Diagnostic Imaging – Part Time
Sault Area Hospital
Sault Ste. Marie, ON
- Part-time
…dispensing of controlled energy sources as defined by the Regulated Health Professional Act including ionizing…
Added 10 mins ago
ML
Millwright
Maple Leaf Foods Inc
Winnipeg, MB
- Internship
Understand and adhere to all plant Food/Health and Safety Polices.
Added 11 mins ago
Senior Craft Recruiter
PCL Construction
Edmonton, AB
Access a comprehensive benefits program, including mental health and wellness support through Employee Assistance Programs
Added 11 mins ago
WK
Inventory Control Logistics Coordinator
WK Kellogg
Belleville, ON
- Full-time
…This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in keeping systems, inventory, and shipments running accurately and…
Added 11 mins ago
C
Chauffeur-livreur/ Courier Driver - 12-Month Contract
Cencora
Montreal, QC · St Laurent, Quebec
- Full-time
…purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply…
Added 11 mins ago
DC
Senior Project Manager
Dillon Consulting Limited
Winnipeg, MB
- Full-time
Health & Safety at Dillon:Prospective employees are expected to fully align with Dillon's core commitment to Health & Safety. This includes active engagement with our H&S processes and the…
Added 11 mins ago
VC
Food Service Worker
Vancouver Coastal Health
Vancouver, BC
- $25.82 CAD / hour
- Temporary
Within the context of a client and family centered model of care and, in accordance with Vancouver Coastal Health’s (VCH) values, “ We Care for Everyone, We are Always Learning, and We…
Added 11 mins ago
C
Field & Infusion Nurse (RN - Casual Hours)
Cencora
Summerside, PE
- Part-time
Required to follow all Health and Safety standards as per the provincial Health and safety Act.
Added 11 mins ago
SG
Clinical Resource Manager
S&R Group of Companies
London, ON
- $65,000 to $77,000 CAD / year
- Full-time
…orientation, performance management, attendance management, health and safety and WSIB management, labour relations, and other programs; and addressing challenges in nursing service…
Added 11 mins ago
M
Intermediate Full-Stack Software Developer (SaaS Healthcare)
Medfar
Montreal, QC
- Full-time
…medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE (Make Your Life…
Added 11 mins ago
C
Senior Superintendent (Critical Infrastructure)
Chandos
Burnaby, BC
- $142,000 to $180,000 CAD / year
- Full-time
As our Civil Superintendent , you’ll lead day-to-day construction activities, enforce safety and quality standards, and partner closely with project managers, subcontractors, and clients to…
Added 25 mins ago
TC
Dispatcher / Scheduler - Kitimat (Full-Time)
Transdev Canada
Kitimat, BC
- Full-time
Ensure compliance with company policies, safety procedures, and applicable regulations.
Added 25 mins ago
MG
Registered Practical Nurse (Nursing Resource Team)
Michael Garron Hospital
Toronto, ON
- Part-time
All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated…
Added 25 mins ago
L
Assistant Manager, Guest Experience | Whistler Village
lululemon
BC · British Columbia, Canada
- Full-time
Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Added 25 mins ago
S
Grocery - Part-Time Clerk Grocery
Sobeys
Lethbridge, AB
- Part-time
Adhere to all Food Safety Protocols, Standard Operating Procedures, Health and Safety, corporate policies, and other programs and initiatives
Added 25 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Full-time
…who are your neighbors, friends, and community members, in an environment that values compassion, collaboration, and…
Added 25 mins ago
FH
Employed Student Nurse (ESN) - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $32.13 CAD / hour
- Other
…who are your neighbors, friends, and community members, in an environment that values compassion, collaboration, and…
Added 25 mins ago
WI
Aquatic Toxicologist
WSP in Canada
BC · British Columbia, Canada
- Full-time
Strong interpersonal, critical thinking, and problem-solving abilities, with a passion for working in a dynamic, multi-disciplinary team environment.
Added 25 mins ago
MC
Housekeeping (Picton)
Mimak Care Corporation
ON · Ontario, Canada
- Part-time
…responsible for maintaining a clean, sanitary, and inviting environment for residents, staff, and visitors. This position plays a crucial role in ensuring the health and safety of our…

Axon

Technical Account Manager

Ottawa, ON, Canada

$74,250 - $118,800 CAD

Apply About employer

Applications open in a new tab.

Job details

Pay: $74,250 - $118,800 CAD
Experience: A strong IT background with 5+ years of experience working in an IT support or deployment position.
Posting language: English
Posted: Oct 30, 2026

Original job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Technical Account Manager will serve as a trusted advisor and primary technical partner for Axon’s key customer(s), helping build a strong, long-term strategic relationship. As the main technical point of contact, you will bring deep product knowledge, proactive communication, and strong ownership to help customers successfully deploy, adopt, and get the most value from Axon’s products.

You will work closely with customers to understand their operational goals, identify risks and obstacles, troubleshoot technical challenges, and drive issues through to resolution. Internally, you will partner across Support, Engineering, Product, Professional Services, and other teams to represent the voice of the customer and help influence product improvements.

This is a highly customer-facing role that requires you to wear multiple hats - technical expert, problem solver, consultant, and trusted partner - while maintaining customer confidence, particularly when the pressure is high.

What You’ll Do

Location: Orillia, Ontario (and surrounding areas), 3-4 days per week onsite (customer location)

Travel: 30% (predominantly Ontario)

Reports to: Dan Malo

Be a trusted advisor to the customer. Serve as the primary technical liaison between Axon and the customer
Achieve mastery of all Axon technologies / product relevant to the customer’s environment
Monitor support tickets, provide technical troubleshooting (tier 2 level support) and drive issues through to resolution, escalating when necessary
Provide customer training on Axon products to strengthen product understanding, confidence, and effective use
Maintain, monitor and report on key performance indicators (KPIs) and service level requirements (SLRs)
Manage customer expectations, proactively communicate risks and progress, and maintain confidence through the customer lifecycle
Communicate customer feedback across Axon teams and collaborate to drive product improvements through Voice of the Customer sessions (VoCs) and other feedback channels
Identify, document, communicate bugs and trends to the appropriate Axon engineering teams
Interpret and communicate Axon product release notes, tailoring information relevant to the customer to enhance understanding and drive adoption
Maintain and administration of internal deployment records (salesforce, invoicing, etc.)
Work closely with the wider Axon implementation team to deliver software and hardware deployments
Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances
Develop strong relationships with key stakeholders across Axon to solve problems and successfully deploy Axon products
Where possible, create or improve technical documentation to ease understanding and usage of our products and services
Maintain customer confidence, especially in high-pressure situations, through clear communication, ownership and follow-through

What You Bring

A strong IT background with 5+ years of experience working in an IT support or deployment position.
Proven track record of successfully managing customer relationships and technical projects
Experience working with law enforcement and/or government agencies
Comfortable working alone to complete objectives and satisfy customer requirements with little management oversight.
Understanding of Change Management processes with a high level of comfort planning, documenting and executing changes following process and rolling back as required.
Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
Understanding of IT/Networking concepts; for example Microsoft Server & Client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure (specifically Entra ID), APIs, Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls) and/or similar certifications
Knowledge and demonstrated operating experience in one or more of the following areas of specializations: Digital Video, Mobile communications, IP security, Embedded Systems, IAM, SAAS
Knowledge and practical application implementing and managing relational database solutions similar to AWS RDS, Microsoft/Azure SQL, PostgreSQL, Oracle, MySQL, Db2, etc.
Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
Unmatched analytical, strategic and creative problem-solving skills
Detail oriented with excellent organizational and time management skills
Demonstrated ability to deal with change and excel in high-stress situations

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range

$74,250 - $118,800 CAD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

Apply About employer

More about this job

Responsibilities

The Technical Account Manager serves as a primary technical partner and trusted advisor to key customers, ensuring successful product deployment and adoption. They troubleshoot technical issues, manage customer expectations, and represent the voice of the customer to internal engineering and product teams.

Requirements

Candidates must have at least 5 years of experience in IT support or deployment roles with a strong background in networking and server technologies. Proven experience in managing customer relationships and technical projects, particularly within law enforcement or government sectors, is required.

Skills

Technical account management
IT support
Deployment
Troubleshooting
Networking
Change management
SQL server
Active directory
Azure
API
TCP/IP
Firewalls
SaaS
Digital video
Strategic planning

Benefits

Base pay
Bonus
Stock awards
Health support
Financial support
Emotional support

Visa sponsorship

Not detected in the job text

Hiring contact

Dan Malo

Keywords

Technical Account Manager
IT Support
Deployment
Cloud Software
Customer Success
Networking
TCP/IP
DHCP
DNS
SSH
Firewalls
Microsoft Server
SQL Server
Active Directory
Azure
Entra ID
API
SaaS
Digital Video
Mobile Communications
IP Security
Embedded Systems
IAM
Change Management
Salesforce
KPI
SLR
Troubleshooting
Strategic Relationship
Law Enforcement

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