Customs Operations Director

A customs broker and international freight forwarder, Axxess is a family-owned company serving importers and exporters since 1998.

Our team members make a difference through the personalized service they provide to our clients. They are knowledgeable, respectful, caring, and eager to take on new challenges!

At Axxess, we are committed to supporting our experts throughout their careers. We provide the tools you need to reach your full potential and make a meaningful contribution to the team’s success.

Interested? We are looking for our next Director of Customs to join our Canadian Customs team!

Reporting to the Vice President of Canadian Customs, you will oversee operations and manage a team of team leaders, coordinators, agents, and clerks. You will be responsible for achieving financial and operational objectives, staying within budget, and ensuring service quality. Working with management, you will improve work processes and support your team’s development.

You will enjoy a range of benefits, including:

• The option to work remotely two days a week after completing your probationary period;
• Group insurance;
• A Registered Retirement Savings Plan (RRSP) with employer contributions;
• Seven personal days in addition to annual vacation;
• Training paid for by Axxess;
• A stimulating, collaborative work environment with team activities;
• Access to an Employee Assistance Program.

Your main responsibilities will include:

• Achieving your department’s financial and operational objectives within the allocated budget;
• Planning activities, allocating resources, and overseeing work to meet priorities and deadlines;
• Monitoring productivity, quality, and profitability indicators and implementing adjustments as needed;
• Ensuring service quality, following up on client requests, and resolving situations that require your involvement;
• Ensuring compliance with customs requirements and the consistent application of procedures;
• Guiding and motivating team leaders and employees, evaluating their performance, and supporting their development;
• Identifying training needs and opportunities for process improvement, then coordinating implementation, particularly during technological changes;
• Promoting collaboration with other departments and keeping management informed of your department’s results, risks, and challenges.

What we are looking for:

• At least 10 years of relevant experience in similar roles, along with CCS and LCB certifications;
• Thorough knowledge of customs clearance, Canadian customs laws and regulations, tariff classification, customs valuation, and the origin of goods;
• Strong knowledge of customs software, including Descartes ITM or a document management system;
• Solid experience managing staff and coaching team leaders, with the leadership and listening skills to engage teams and guide them through change;
• The ability to manage a budget, set objectives, and monitor performance indicators to improve results;
• Strong verbal and written communication skills in both French and English to communicate with our clients across Canada;
• The ability to work independently, take initiative, and exercise sound judgment in complex situations, with the emotional intelligence and resilience to maintain respectful relationships, even under pressure;
• A university certificate in management or business administration (an asset).

To apply, please submit your résumé through our careers website or Indeed. We will contact shortlisted candidates within two weeks.

The masculine form used in the French version of this job posting is intended solely to simplify the text.

Axxess International values the diversity of the people it hires and serves. We promote a workplace where individual differences are recognized, appreciated, and respected, allowing everyone to reach their full potential and contribute their talents and strengths.

Work schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m.

• Work location: Montréal office