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Axxess International Inc.

Customs Operations Director

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: May 2, 2027
Experience: At least 10 years of relevant experience in similar roles, along with CCS and LCB certifications;
Posting language: English
Posted: Nov 3, 2026

Original job description

A customs broker and international freight forwarder, Axxess is a family-owned company serving importers and exporters since 1998.

Our team members make a difference through the personalized service they provide to our clients. They are knowledgeable, respectful, caring, and eager to take on new challenges!

At Axxess, we are committed to supporting our experts throughout their careers. We provide the tools you need to reach your full potential and make a meaningful contribution to the team’s success.

Interested? We are looking for our next Director of Customs to join our Canadian Customs team!

Reporting to the Vice President of Canadian Customs, you will oversee operations and manage a team of team leaders, coordinators, agents, and clerks. You will be responsible for achieving financial and operational objectives, staying within budget, and ensuring service quality. Working with management, you will improve work processes and support your team’s development.

Your main responsibilities will include:

Achieving your department’s financial and operational objectives within the allocated budget;
Planning activities, allocating resources, and overseeing work to meet priorities and deadlines;
Monitoring productivity, quality, and profitability indicators and implementing adjustments as needed;
Ensuring service quality, following up on client requests, and resolving situations that require your involvement;
Ensuring compliance with customs requirements and the consistent application of procedures;
Guiding and motivating team leaders and employees, evaluating their performance, and supporting their development;
Identifying training needs and opportunities for process improvement, then coordinating implementation, particularly during technological changes;
Promoting collaboration with other departments and keeping management informed of your department’s results, risks, and challenges.

What we are looking for:

At least 10 years of relevant experience in similar roles, along with CCS and LCB certifications;
Thorough knowledge of customs clearance, Canadian customs laws and regulations, tariff classification, customs valuation, and the origin of goods;
Strong knowledge of customs software, including Descartes ITM or a document management system;
Solid experience managing staff and coaching team leaders, with the leadership and listening skills to engage teams and guide them through change;
The ability to manage a budget, set objectives, and monitor performance indicators to improve results;
Strong verbal and written communication skills in both French and English to communicate with our clients across Canada;
The ability to work independently, take initiative, and exercise sound judgment in complex situations, with the emotional intelligence and resilience to maintain respectful relationships, even under pressure;
A university certificate in management or business administration (an asset).

To apply, please submit your résumé through our careers website or Indeed. We will contact shortlisted candidates within two weeks.

The masculine form used in the French version of this job posting is intended solely to simplify the text.

Axxess International values the diversity of the people it hires and serves. We promote a workplace where individual differences are recognized, appreciated, and respected, allowing everyone to reach their full potential and contribute their talents and strengths.

Work schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m.

Work location: Montréal office

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More about this job

Responsibilities

Oversee Canadian customs operations and lead team leaders and staff while meeting financial, operational, budget, productivity, quality, and profitability objectives. Ensure customs compliance and client service, develop employees, improve processes, coordinate changes, and communicate departmental results and risks to management.

Requirements

Requires at least 10 years of relevant experience, CCS and LCB certifications, and thorough knowledge of customs clearance, Canadian customs regulations, tariff classification, valuation, and goods origin. Candidates should have experience leading and coaching teams, managing budgets and performance indicators, using customs software such as Descartes ITM, and communicating in French and English; a university certificate in management or business administration is an asset.

Skills

Customs Clearance
Canadian Customs Laws and Regulations
Tariff Classification
Customs Valuation
Origin of Goods
Customs Compliance
Descartes ITM
Document Management Systems
Team Leadership
Staff Coaching and Development
Budget Management
Performance Monitoring
Process Improvement
Change Management
Client Service
French and English Communication

Benefits

Group Insurance
Seven Personal Days in Addition to Annual Vacation
Employer-Paid Training
Collaborative Work Environment and Team Activities
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customs Brokerage
International Freight Forwarding
Canadian Customs
Customs Clearance
Customs Laws and Regulations
Tariff Classification
Customs Valuation
Origin of Goods
CCS Certification
LCB Certification
Descartes ITM
Document Management System
Customs Compliance
Budget Management
Operational Objectives
Financial Objectives
Productivity Indicators
Quality Indicators
Profitability Indicators
Team Leadership
Employee Development
Performance Evaluation
Process Improvement
Change Management
Client Service
Resource Allocation
French
English
Management
Business Administration

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