Jobs in Canada

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Added 13 mins ago
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Applications Specialist
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Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
Added 27 mins ago
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GT
Technical Help Desk - Workforce Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $30 to $35 CAD / hour
- Contract
Shift / Schedule: Monday to Friday, 37.5 hours/week; rotating shifts covering 7:00 AM – 6:00 PM (7am–3pm / 8am–4pm / 9am–5pm / 10am–6pm) · Must be comfortable working rotating shifts - the team provides coverage from 7:00 a.m

AXYZ CNC Routers

Applications Specialist

Hamilton, ON, Canada
Greater Hamilton (Burlington) Metropolitan Area, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description

AXYZ is a globally recognized manufacturer of CNC router and knife cutting systems, with over 9,000 machines installed worldwide. As an integrated vertical company, we oversee all aspects of design, engineering, and manufacturing, ensuring innovation and exceptional quality across our product line. With Application Development Centers (ADCs) in multiple countries, we provide hands-on machinery demonstrations, customer training, and top-tier support. Our manufacturing processes emphasize quality, efficiency, and fast delivery, even for custom systems. AXYZ is committed to building reliable, long-lasting CNC routers backed by unparalleled after-sales support.

Role Description

This is a full-time, on-site position for an Applications Specialist located in the Greater Hamilton Area, Canada. The Applications Specialist will work closely with the sales and support teams to provide technical expertise on AXYZ CNC router systems. Responsibilities include offering application support, troubleshooting customer issues, conducting software and hardware demonstrations, and delivering training to new and existing customers. The role also involves liaising with customers to ensure seamless integration of AXYZ systems into their operations.

Duties and Responsibilities

Follow all safety regulations and maintain a clean, organized work area.
Perform test cuts, time studies, and demonstrations for customer materials.
Document and store all test parameters, CAD/CNC files, and related materials.
Conduct in-person and online demos of equipment and software.
Support Sales with demo samples, test cuts, and time studies.
Deliver advanced, hands-on machine training for operators and engineers.
Engage customers pre-installation to plan and implement effective onboarding.
Collaborate with OEM Sales to identify training opportunities and add technical value.
Coordinate scheduling and logistics with the Sales Support Manager.
Assist in creating training videos, manuals, and SOPs.
Serve as a technical expert on waterjet and router applications.
Maintain records of training sessions, feedback, and results.
Communicate and escalate concerns as needed.
Test machine upgrades, collaborate with software developers, and suggest improvements.
Train Sales staff on machine and software usage for better customer engagement.
Set up and operate demo machines, provide samples, and follow marketing strategy.
Review and finalize training manuals and related materials.
Participate in trade shows and open houses (limited travel required).
Support Technical Support team with customer training and remote assistance.
Identify tools and methods to optimize table performance and minimize operational risks.
Other duties as may be assigned.

Qualifications

Degree or Diploma related to Electrical/Electronic Controls, Mechanical or a related field required.
3+ years of experience in industrial machinery, CNC systems, or advanced manufacturing; direct waterjet or router experience strongly preferred.
Demonstrated ability to lead hands-on technical training or instruction in a customer-facing environment.
Strong communication skills with the ability to translate technical topics into accessible instruction.
Experience with CAD/CAM programming software (e.g., IGEMS, WARDCAM) is a plus.
Comfortable with video production for training content (on-camera presence, scripting, or filming).
Proactive, customer-focused, and detail-oriented, with strong coordination and follow-through.
Able to work under pressure to meet deadlines.
Able to make independent decisions and handle difficult workplace situations calmly.
Excellent organizational and time management skills with strong attention to detail.
Positive attitude and eagerness to learn and grow in a dynamic environment.

Additional Requirements

A valid Canadian passport with the ability to enter US and the UK.
Flexibility with hours is required in order to accommodate customer trials.
A valid driver’s license.
Able to lift at least 60 pounds.
Able to use a computer for long periods.
Able to sit or stand for long periods.
Able and willing to comply with all company safety rules and regulations.

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More about this job

Responsibilities

Provide application support, troubleshoot customer issues, demonstrate CNC router and waterjet equipment and software, and deliver hands-on training to customers and sales staff. Coordinate customer onboarding and demonstrations, document test results and training, support sales and technical support teams, and help test machine upgrades and improve applications.

Requirements

A degree or diploma in electrical/electronic controls, mechanical engineering, or a related field is required, along with at least three years of experience in industrial machinery, CNC systems, or advanced manufacturing. Candidates should have customer-facing technical training experience, strong communication and organizational skills, and preferably direct waterjet or router experience and CAD/CAM software familiarity.

Skills

CNC Router Applications
Waterjet Applications
Technical Training
Customer Support
Troubleshooting
CAD/CAM Programming
Equipment Demonstrations
Machine Operation
Training Content Development
Customer Onboarding
Technical Documentation
Safety Compliance
Sales Collaboration
Scheduling and Coordination
Communication
Time Management

Visa sponsorship

Not detected in the job text

Keywords

CNC Routers
Knife Cutting Systems
Waterjet
Industrial Machinery
Advanced Manufacturing
CAD/CAM
IGEMS
WARDCAM
Application Support
Troubleshooting
Technical Training
Customer Onboarding
Machine Demonstrations
Test Cuts
Time Studies
Training Videos
Training Manuals
Standard Operating Procedures
Machine Upgrades
Software Development
OEM Sales
Safety Regulations
Trade Shows
Remote Assistance
Performance Optimization

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Jobs in Canada