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Added 2 days ago
CG
Assistant Superintendent (Full-time) - BlueCity Construction
Century Group
Vancouver, BC
- Full-time
…account and wellness spending account, maternity leave top-up program, matching pension plan (DCPP), and the ability to advance your career through training and development…
Added 2 days ago
C
Marketing Engineer
Celebright
Ottawa, ON · Kanata, Ontario
- Full-time
…paid time off, and hybrid work to an on-site gym and Upskill Program, we offer perks that support your growth, well-being, and work-life balance. If you're looking for a place to make an…
Added 2 days ago
AB
Customer Care Coordinator
Ayers Basement Systems
Grand Rapids, MB
- Full-time
Employee Assistance Program – We’re here for you, personally and professionally.
Added 2 days ago
CI
Warehouse and Logistics Associate 1
Compugen Inc
Richmond Hill, ON
- Full-time
…handling procedures while contributing to the Health and Safety program as described…
Added 2 days ago
A
Director, International Business Transformation & Strategy Execution (flexible location)
ABB
Montreal, QC
- Full-time
Lead resolution of systemic barriers at the interfaces between International Sales, Global Operations, IT, Finance, HR and other supporting functions, converting fragmented issues into…
Added 2 days ago
CI
Warehouse and Logistics Associate 1
Compugen Inc
Richmond Hill, ON
- Full-time
…handling procedures while contributing to the Health and Safety program as described…
Added 2 days ago
M
Human Resources Business Partner (HRBP) - 12 Month Contract
Merrithew®
Toronto, ON · Scarborough, ON
- Contract
…consistent people practices and builds managers’ capability to lead…
Added 2 days ago
NH
REGISTERED NURSE (RN), NORTHERN EMERGENCY RESPONSE TEAM (NERT) AND VIRTUAL SUPPORT
Northern Health - BC
Prince George, BC
- Full-time
…strategic priorities of Northern Health, reporting directly to the Program Lead, the Northern Emergency Response Team (NERT) and Virtual Support Nurse practices in accordance with the…
Added 2 days ago
RS
Diesel Mechanic Technician Trainee
Ryder System, Inc.
Brampton, ON
- Full-time
…enrolled in Ryder's 18 month Technical Training Developmental Program. The incumbent will be assigned to a mentor and receive hands-on experience and knowledge in a professional shop…
Added 2 days ago
SI
Director of Care
Shannex Incorporated
Ajax, ON
- Full-time
Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program
Added 2 days ago
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Head of Domain, Technology Development
Geotab
Oakville, ON
- Full-time
…you'll own the strategy, roadmap and results for your area, lead a multi-disciplinary team of product managers, designers and engineers, and turn customer problems into products that…
Added 2 days ago
SH
Registered Practical Nurse
SE Health
Toronto, ON · Scarborough, ON
- Full-time
SE Health is a participating employer of the Community Commitment Program for Nurses (CCPN) which provides a $25,000 incentive to eligible nurses in exchange for a 24-month commitment to an…
Added 2 days ago
CM
Application Solution and Design Director
CIBC Mellon
Toronto, ON
- Full-time
- Lead and actively participate in application architecture and technology stack decisions related to application solutions, including front-end technologies such as React or Angular,…
Added 2 days ago
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Transmission Estimator
Raise
Burnaby, BC
- Full-time
Project Management Support: Lead the scope, schedule, and cost management of assigned Work Packages. You will collaborate with multidisciplinary internal and external teams to ensure…
Added 2 days ago
YH
REGISTERED EARLY CHILDHOOD EDUCATOR (RECE) - HAMILTON / DUNNVILLE
YWCA Hamilton
Hamilton, ON
- Internship
…have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our…
Added 2 days ago
TT
Lead Electrical Engineer
Tetra Tech
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Tetra Tech is adding a Senior/Lead Electrical Engineer to our EI&C team based in Calgary, AB.
Added 2 days ago
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Business Development Manager
Grantek
Burlington, ON
- Full-time
Implement effective lead generation tactics, including market research, networking, and outreach.
Added 2 days ago
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Assistant Store Manager - Tsawwassen Mills
RCL - Reitmans Canada Ltd/Ltée
Delta, BC
- Full-time
Culture & Engagement: Foster a positive environment that encourages teamwork, collaboration, and employee engagement. Lead by example and ensure adherence to the dress code.
Added 2 days ago
TD
Head of Performance Marketing
Tiller Digital
Calgary, AB
- Full-time
We are looking for an experienced Head of Performance Marketing to lead and grow our performance marketing practice serving mid-market B2B SaaS clients. As a member of Tiller's leadership…
Added 2 days ago
CE
Financial Reporting Analyst
Canlin Energy Corporation
Calgary, AB
- Full-time
Oversee General and Administrative (G&A) accounting, prepare and present the monthly G&A integrity report to senior finance leadership, and lead and manage the annual G&A budgeting process
Added 2 days ago
G
Electrical Engineer/Designer
Grantek
Burlington, ON
- Full-time
Create bidding and scope documentation; lead the development and write-up of user and system design functional specification documentation
Added 2 days ago
A
Regional Marketing Manager- Edmonton Store Support Centre Office
AutoCanada
AB · Edmonton, AB
- Other
Automotive OEM or co-op program experience is an asset.
Added 2 days ago
DG
Sales Lot Attendant
Dilawri Group of Companies
Vancouver, BC
- Full-time
…Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through…
Added 2 days ago
GO
Talent Program Operations and Delivery Team Lead
Government of Alberta
AB · Edmonton, AB
- Full-time
Job Title: Team Lead, Talent Program Operations & Delivery
Added 2 days ago
Learning Specialist - Business/Accounting
Durham College
Oshawa, ON
the incumbent will propose and lead new projects as determined by need and

Ayers Basement Systems

Customer Care Coordinator

Grand Rapids, MB, Canada

Salary: $21 - $25 an hour · Full-time

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Job details

Pay: Salary: $21 - $25 an hour
Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Type

Full-time

Description

Join Our Award-Winning Team and Make a Difference!

Location: Grand Rapids

Job Type: Full-Time

Salary: $21 - $25 an hour

Are you ready to be part of a dynamic team that’s dedicated to keeping customers’ homes and businesses running smoothly? We’re on the hunt for an enthusiastic, detail-oriented Customer Service Representative/Administrative Assistant to join our fast-paced and rewarding environment! If you love solving problems, making an impact, and working with a passionate team, this is the role for you!

What You’ll Love About Working Here

Joining an excellent team and culture - Our employees love working here!
A Top Workplace – Voted Top Workplace 2024 and 2025 and recipient of the 2024 BBB Torch Award for Ethics – come work with the best!
Health, Dental, and Vision Insurance – We care about your well-being!
401k with Company Match – Plan for your future while we support you.
Paid Time Off and Paid Holidays – Rest and recharge when you need it.
Life Insurance – Both Paid and Voluntary options.
Employee Assistance Program – We’re here for you, personally and professionally.

See for yourself! EM 113 Working for Ayers - Customer Care.mp4

How You’ll Make An Impact

As the backbone of our operations, you’ll be on the front lines, directly helping to keep our customers happy and safe. Your role will include inbound and outbound calls, scheduling appointments, and assisting with administrative duties to ensure seamless service for our clients.

Appointment Scheduling & Customer Care

Answer inbound calls and proactively make outbound calls to schedule electrical and plumbing service appointments to solve customer issues.
Call customers to schedule generator maintenance, ensuring their power stays uninterrupted. You’ll help us honor our promise of protecting them against power outages!
Make calls to notify customers about important generator updates, allowing us to stay ahead of potential issues.

Payment Collection & Follow-Up

Make outbound calls to collect payments on completed services, ensuring a smooth transaction and keeping our accounts up to date.

Optimizing Schedules & Administrative Support

Optimize the daily schedule by considering geography, technician skills, and appointment priorities – your coordination will keep things running like clockwork!
Handle office inventory, ordering supplies as needed to ensure our team always has what they need to succeed.
Assist with managing inbound and outbound mail, filing documents, and handling all administrative tasks to ensure the business operates seamlessly.

Sales Support & Lead Conversion

Help convert leads into appointments, driving sales for our annual maintenance plans, extended warranties, and new services by proactively scheduling follow-up appointments.

Communication Excellence

Follow up with customers after service appointments to gather feedback and ensure they’re delighted with the work completed.
Assist internal teams with scheduling and operations, keeping everything running smoothly behind the scenes.

What Makes You a Great Fit

Excellent communication skills – You can easily engage with customers and internal teams, both over the phone and through written communication.
Organized & Detail-Oriented – You know how to manage multiple tasks and prioritize efficiently to get things done.
Tech-Savvy – Comfortable with Microsoft Office and learning new systems.
Problem-Solver – You thrive in finding solutions and enjoy helping customers with their challenges.
Team Player – You know how to collaborate with others while working independently to achieve your goals.
Experienced Dispatcher - You have experience scheduling and dispatching skilled workers in the field

If you're passionate about providing excellent service and want to be part of a company that values its team and customers alike, apply today and help us continue to exceed expectations!

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More about this job

Responsibilities

Handle customer calls and schedule electrical, plumbing, and generator service appointments, while coordinating technician schedules based on geography, skills, and priorities. Collect payments, follow up with customers, support lead conversion, and perform office administration such as inventory, mail, and filing.

Requirements

Candidates should have excellent communication skills, strong organization and attention to detail, comfort with Microsoft Office and new systems, and the ability to solve problems and work collaboratively. Experience scheduling and dispatching skilled field workers is specifically requested.

Skills

Customer Service
Appointment Scheduling
Dispatching
Inbound and Outbound Calling
Schedule Optimization
Payment Collection
Lead Conversion
Administrative Support
Written Communication
Organization
Attention to Detail
Microsoft Office
Problem-Solving
Teamwork
Inventory Management
Customer Follow-Up

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) With Company Match
Paid Time Off
Paid Holidays
Life Insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Appointment Scheduling
Electrical Services
Plumbing Services
Generator Maintenance
Generator Updates
Field Dispatching
Technician Scheduling
Schedule Optimization
Payment Collection
Lead Conversion
Maintenance Plans
Extended Warranties
Customer Feedback
Microsoft Office
Administrative Support
Office Inventory
Inbound Calls
Outbound Calls
Mail Management
Filing

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