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Added 1 day ago
WC
Bilingual Outside Sales Representative (Cargo) - Timmins,ON
Wurth Canada
Timmins, ON
- $51,000 to $92,000 CAD / year
- Full-time
Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan
Added 1 day ago
FR
Strata Manager
FirstService Residential Canada
Kelowna, BC
- Full-time
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United…
Added 1 day ago
FR
RECA Licensed Leasing Agent
FirstService Residential Canada
Calgary, AB
- Internship
The Leasing Agent carries out the administration and execution of the day-to-day leasing services and strategies in all assigned residential property enterprises. The Leasing Agent is a…
Added 1 day ago
BT
Counter Sales Representative
Bumper to Bumper Canada
Port Hawkesbury, NS
- Full-time
We are looking for someone seeking exciting new opportunities as Counter Sales Representative for our thriving team in Port Hawkesbury, NS. The successful person will be an energetic,…
Added 1 day ago
SH
Registered Nurse
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud’s FLS Policy, we are committed to offering services in English and French in…
Added 1 day ago
SH
Health Care Aide
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud’s FLS Policy, we are committed to offering services in English and French in…
Added 1 day ago
SH
Psychosocial Oncology Clinician - Repost
Southern Health-Santé Sud
Portage la Prairie, MB
- Volunteer
…consultation, clinical assessment, treatment, referral and counseling services for cancer patients and families. The Clinician participates as a member of an interdisciplinary team…
Added 1 day ago
SH
Cook 1 - Repost
Southern Health-Santé Sud
Winkler, MB
- Full-time
Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud’s FLS Policy, we are committed to offering services in English and French in…
Added 1 day ago
SH
Dietary Aide - Repost
Southern Health-Santé Sud
Winkler, MB
- Full-time
Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud’s FLS Policy, we are committed to offering services in English and French in…
Added 1 day ago
SH
Dietary Aide
Southern Health-Santé Sud
Steinbach, MB
- Full-time
Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud’s FLS Policy, we are committed to offering services in English and French in…
Added 1 day ago
UO
Pathways and Workforce Development Program Manager
University of Manitoba
Winnipeg, MB
- Full-time
The Workforce Development and Pathways Program Manager position will report out of the Office of Community Engagement within the Rady Faculty of Health Sciences. This position identifies,…
Added 1 day ago
SH
Dietary Aide
Southern Health-Santé Sud
Steinbach, MB
- Full-time
Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud’s FLS Policy, we are committed to offering services in English and French in…
Added 1 day ago
Sales Representative - Mining
KSB Company
Mississauga, ON
…transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal,…
Added 1 day ago
Health Care Aide
Winnipeg Regional Health Authority
Portage la Prairie, MB
Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud’s FLS Policy, we are committed to offering services in English and French in…
Added 1 day ago
Dietary Aide - Repost
Winnipeg Regional Health Authority
Winkler, MB
Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud’s FLS Policy, we are committed to offering services in English and French in…
Added 1 day ago
Registered Nurse
Winnipeg Regional Health Authority
Portage la Prairie, MB
Safe Patient Handling Program (SPHP) & Violence Prevention Program (VPP) and any other courses that are mandatory for the area being worked in.
Added 1 day ago
Cook 1 - Repost
Winnipeg Regional Health Authority
Winkler, MB
Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud’s FLS Policy, we are committed to offering services in English and French in…
Added 1 day ago
Senior Project Manager and Project Manager
Municipal and Northern Relations
Winnipeg, MB
…evaluation, coordination, development and implementation of program policies and infrastructure agreements. Preparing summary documents for a variety of audiences, liaising with project…
Added 1 day ago
SE
Outside Services Sales Representative (OSSR)
Schneider Electric
Ottawa, ON · ON · UNAVAILABLE, Ontario
- Full-time
The Outside Services Sales Representative (OSSR) is committed to optimizing our customers’ operations, budget, and asset lifecycle through improved performance, increased safety, and…
Added 1 day ago
AB
Customer Care Coordinator
Ayers Basement Systems
Grand Rapids, MB
- Full-time
…hunt for an enthusiastic, detail-oriented Customer Service Representative/Administrative Assistant to join our fast-paced and rewarding environment! If you love solving problems, making an…
Added 1 day ago
WH
Guest Services Representative - Part Time
Wildtree Herbs, Inc.
Fort McMurray, AB
- Part-time
The Guest Services Representative (GSR) is a key front-line position that must ensure that every customer interaction is carried out in a professional, courteous and efficient manner. The…
Added 1 day ago
RS
Diesel Mechanic Technician Trainee
Ryder System, Inc.
Brampton, ON
- Full-time
…enrolled in Ryder's 18 month Technical Training Developmental Program. The incumbent will be assigned to a mentor and receive hands-on experience and knowledge in a professional shop…
Added 1 day ago
CO
Solicitor III - Procurement/Corporate & Commercial Law
City of Winnipeg
Winnipeg, MB
- Full-time
Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career…
Added 1 day ago
Office Administrative Assistant
HealthCareersInSask.ca
Regina, SK
Job Description: Provides a wide range of administrative support and coordination of clerical/financial services to a variety of department(s) and/or program(s) and/or facility(ies).
Added 1 day ago
Human Resources Coordinator
I M P Group International Inc.
Amherst, NS
The delivery of Human Resources services is performed by Human Resources service teams consisting of an HR Generalist and an HR Coordinator who are responsible to provide a comprehensive…

Ayers Basement Systems

Customer Care Coordinator

Grand Rapids, MB, Canada

Salary: $21 - $25 an hour · Full-time

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Job details

Pay: Salary: $21 - $25 an hour
Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Type

Full-time

Description

Join Our Award-Winning Team and Make a Difference!

Location: Grand Rapids

Job Type: Full-Time

Salary: $21 - $25 an hour

Are you ready to be part of a dynamic team that’s dedicated to keeping customers’ homes and businesses running smoothly? We’re on the hunt for an enthusiastic, detail-oriented Customer Service Representative/Administrative Assistant to join our fast-paced and rewarding environment! If you love solving problems, making an impact, and working with a passionate team, this is the role for you!

What You’ll Love About Working Here

Joining an excellent team and culture - Our employees love working here!
A Top Workplace – Voted Top Workplace 2024 and 2025 and recipient of the 2024 BBB Torch Award for Ethics – come work with the best!
Health, Dental, and Vision Insurance – We care about your well-being!
401k with Company Match – Plan for your future while we support you.
Paid Time Off and Paid Holidays – Rest and recharge when you need it.
Life Insurance – Both Paid and Voluntary options.
Employee Assistance Program – We’re here for you, personally and professionally.

See for yourself! EM 113 Working for Ayers - Customer Care.mp4

How You’ll Make An Impact

As the backbone of our operations, you’ll be on the front lines, directly helping to keep our customers happy and safe. Your role will include inbound and outbound calls, scheduling appointments, and assisting with administrative duties to ensure seamless service for our clients.

Appointment Scheduling & Customer Care

Answer inbound calls and proactively make outbound calls to schedule electrical and plumbing service appointments to solve customer issues.
Call customers to schedule generator maintenance, ensuring their power stays uninterrupted. You’ll help us honor our promise of protecting them against power outages!
Make calls to notify customers about important generator updates, allowing us to stay ahead of potential issues.

Payment Collection & Follow-Up

Make outbound calls to collect payments on completed services, ensuring a smooth transaction and keeping our accounts up to date.

Optimizing Schedules & Administrative Support

Optimize the daily schedule by considering geography, technician skills, and appointment priorities – your coordination will keep things running like clockwork!
Handle office inventory, ordering supplies as needed to ensure our team always has what they need to succeed.
Assist with managing inbound and outbound mail, filing documents, and handling all administrative tasks to ensure the business operates seamlessly.

Sales Support & Lead Conversion

Help convert leads into appointments, driving sales for our annual maintenance plans, extended warranties, and new services by proactively scheduling follow-up appointments.

Communication Excellence

Follow up with customers after service appointments to gather feedback and ensure they’re delighted with the work completed.
Assist internal teams with scheduling and operations, keeping everything running smoothly behind the scenes.

What Makes You a Great Fit

Excellent communication skills – You can easily engage with customers and internal teams, both over the phone and through written communication.
Organized & Detail-Oriented – You know how to manage multiple tasks and prioritize efficiently to get things done.
Tech-Savvy – Comfortable with Microsoft Office and learning new systems.
Problem-Solver – You thrive in finding solutions and enjoy helping customers with their challenges.
Team Player – You know how to collaborate with others while working independently to achieve your goals.
Experienced Dispatcher - You have experience scheduling and dispatching skilled workers in the field

If you're passionate about providing excellent service and want to be part of a company that values its team and customers alike, apply today and help us continue to exceed expectations!

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More about this job

Responsibilities

Handle customer calls and schedule electrical, plumbing, and generator service appointments, while coordinating technician schedules based on geography, skills, and priorities. Collect payments, follow up with customers, support lead conversion, and perform office administration such as inventory, mail, and filing.

Requirements

Candidates should have excellent communication skills, strong organization and attention to detail, comfort with Microsoft Office and new systems, and the ability to solve problems and work collaboratively. Experience scheduling and dispatching skilled field workers is specifically requested.

Skills

Customer Service
Appointment Scheduling
Dispatching
Inbound and Outbound Calling
Schedule Optimization
Payment Collection
Lead Conversion
Administrative Support
Written Communication
Organization
Attention to Detail
Microsoft Office
Problem-Solving
Teamwork
Inventory Management
Customer Follow-Up

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) With Company Match
Paid Time Off
Paid Holidays
Life Insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Appointment Scheduling
Electrical Services
Plumbing Services
Generator Maintenance
Generator Updates
Field Dispatching
Technician Scheduling
Schedule Optimization
Payment Collection
Lead Conversion
Maintenance Plans
Extended Warranties
Customer Feedback
Microsoft Office
Administrative Support
Office Inventory
Inbound Calls
Outbound Calls
Mail Management
Filing

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