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Added 3 mins ago
CO
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- Full-time
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UO
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Ayers Basement Systems

Customer Care Coordinator

Grand Rapids, MB, Canada

Salary: $21 - $25 an hour · Full-time

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Job details

Pay: Salary: $21 - $25 an hour
Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Type

Full-time

Description

Join Our Award-Winning Team and Make a Difference!

Location: Grand Rapids

Job Type: Full-Time

Salary: $21 - $25 an hour

Are you ready to be part of a dynamic team that’s dedicated to keeping customers’ homes and businesses running smoothly? We’re on the hunt for an enthusiastic, detail-oriented Customer Service Representative/Administrative Assistant to join our fast-paced and rewarding environment! If you love solving problems, making an impact, and working with a passionate team, this is the role for you!

What You’ll Love About Working Here

Joining an excellent team and culture - Our employees love working here!
A Top Workplace – Voted Top Workplace 2024 and 2025 and recipient of the 2024 BBB Torch Award for Ethics – come work with the best!
Health, Dental, and Vision Insurance – We care about your well-being!
401k with Company Match – Plan for your future while we support you.
Paid Time Off and Paid Holidays – Rest and recharge when you need it.
Life Insurance – Both Paid and Voluntary options.
Employee Assistance Program – We’re here for you, personally and professionally.

See for yourself! EM 113 Working for Ayers - Customer Care.mp4

How You’ll Make An Impact

As the backbone of our operations, you’ll be on the front lines, directly helping to keep our customers happy and safe. Your role will include inbound and outbound calls, scheduling appointments, and assisting with administrative duties to ensure seamless service for our clients.

Appointment Scheduling & Customer Care

Answer inbound calls and proactively make outbound calls to schedule electrical and plumbing service appointments to solve customer issues.
Call customers to schedule generator maintenance, ensuring their power stays uninterrupted. You’ll help us honor our promise of protecting them against power outages!
Make calls to notify customers about important generator updates, allowing us to stay ahead of potential issues.

Payment Collection & Follow-Up

Make outbound calls to collect payments on completed services, ensuring a smooth transaction and keeping our accounts up to date.

Optimizing Schedules & Administrative Support

Optimize the daily schedule by considering geography, technician skills, and appointment priorities – your coordination will keep things running like clockwork!
Handle office inventory, ordering supplies as needed to ensure our team always has what they need to succeed.
Assist with managing inbound and outbound mail, filing documents, and handling all administrative tasks to ensure the business operates seamlessly.

Sales Support & Lead Conversion

Help convert leads into appointments, driving sales for our annual maintenance plans, extended warranties, and new services by proactively scheduling follow-up appointments.

Communication Excellence

Follow up with customers after service appointments to gather feedback and ensure they’re delighted with the work completed.
Assist internal teams with scheduling and operations, keeping everything running smoothly behind the scenes.

What Makes You a Great Fit

Excellent communication skills – You can easily engage with customers and internal teams, both over the phone and through written communication.
Organized & Detail-Oriented – You know how to manage multiple tasks and prioritize efficiently to get things done.
Tech-Savvy – Comfortable with Microsoft Office and learning new systems.
Problem-Solver – You thrive in finding solutions and enjoy helping customers with their challenges.
Team Player – You know how to collaborate with others while working independently to achieve your goals.
Experienced Dispatcher - You have experience scheduling and dispatching skilled workers in the field

If you're passionate about providing excellent service and want to be part of a company that values its team and customers alike, apply today and help us continue to exceed expectations!

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More about this job

Responsibilities

Handle customer calls and schedule electrical, plumbing, and generator service appointments, while coordinating technician schedules based on geography, skills, and priorities. Collect payments, follow up with customers, support lead conversion, and perform office administration such as inventory, mail, and filing.

Requirements

Candidates should have excellent communication skills, strong organization and attention to detail, comfort with Microsoft Office and new systems, and the ability to solve problems and work collaboratively. Experience scheduling and dispatching skilled field workers is specifically requested.

Skills

Customer Service
Appointment Scheduling
Dispatching
Inbound and Outbound Calling
Schedule Optimization
Payment Collection
Lead Conversion
Administrative Support
Written Communication
Organization
Attention to Detail
Microsoft Office
Problem-Solving
Teamwork
Inventory Management
Customer Follow-Up

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) With Company Match
Paid Time Off
Paid Holidays
Life Insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Appointment Scheduling
Electrical Services
Plumbing Services
Generator Maintenance
Generator Updates
Field Dispatching
Technician Scheduling
Schedule Optimization
Payment Collection
Lead Conversion
Maintenance Plans
Extended Warranties
Customer Feedback
Microsoft Office
Administrative Support
Office Inventory
Inbound Calls
Outbound Calls
Mail Management
Filing

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