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Added 3 mins ago
DS
Casual Outdoor Guide
District School Board of Niagara
ON · Ontario, Canada
- Full-time
Added 3 mins ago
MT
Bilingual Coordinator, Professional Journey Office
McCarthy Tétrault LLP
Montreal, QC
- Full-time
We are recruiting for a Bilingual Coordinator, Professional Journey Office (PJO) to join our team in our Toronto or Montreal office. The successful candidate must have a minimum of two to…
Added 3 mins ago
MT
Coordinator, Professional Journey Office
McCarthy Tétrault LLP
Toronto, ON
- Full-time
We are recruiting for a Coordinator, Professional Journey Office to join our team in our Toronto or Montreal office. The successful candidate must have a minimum of two to three years of…
Added 3 mins ago
R(
Merchandising Coordinator
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
Well-Being First: Access a comprehensive benefits program designed to take care of you.
Added 3 mins ago
B&
HVAC Operations Support
BARTLE & GIBSON
Burnaby, BC
- Full-time
We are seeking a highly organized and customer-focused HVAC Operations Support Coordinator to support our HVAC operations and sales teams across multiple branch locations. This position…
Added 18 mins ago
R-
Merchandising Coordinator
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Full-time
Well-Being First: Access a comprehensive benefits program designed to take care of you.
Added 18 mins ago
Sales Coordinator
Northland Properties
Calgary, AB
…busy team succeed? Join our dual-branded hotel team as a Sales Coordinator and help turn great client conversations into exceptional guest…
Added 18 mins ago
PM
Site Coordinator
Pitt Meadows Plumbing & Mechanical Systems
Kamloops, BC
- Full-time
Our company is growing! We are looking for a highly motivated and organized team player to join our team as a Site Coordinator at our Kamloops Cancer Project in Kamloops, BC.
Added 18 mins ago
AB
Customer Care Coordinator
Ayers Basement Systems
Grand Rapids, MB
- Full-time
Employee Assistance Program – We’re here for you, personally and professionally.
Added 18 mins ago
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Coordinator, Cruise Services
SSA Marine Canada
Vancouver, BC
- Full-time
SSA Marine is seeking a Coordinator, Cruise Services to join our Canada Place team. This full-time, permanent position is based out of our office in Vancouver and reports to the Supervisor,…
Added 34 mins ago
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Office Coordinator
Bouchier
Fort McMurray, AB
- Full-time
The Office Coordinator will provide support to both the Head Office and Marketing and Communications team. The coordinator will act as the first point of contact at Head Office directing…
Added 34 mins ago
ST
Therapeutic Community Facilitator
Stonehenge Therapeutic Community
Guelph, ON
- Full-time
Stonehenge’s Residential program is a Therapeutic Community ("TC"), which is a group-based, highly structured, and powerful treatment approach to substance use recovery. At our Residential…
Added 34 mins ago
PG
Site Support Worker
PCRS General
Surrey, BC
- Part-time
Keeps the Volunteer and Program Coordinator up to date on any student, volunteer, program or site issue or incident
Added 34 mins ago
SH
Event Coordinator
Sonesta Hotels
Toronto, ON · The Yorkville Royal Sonesta Hotel Toronto, CAD
- Full-time
…restaurants, meetings, and guest experiences. As the Event Coordinator you’ll support the day-to-day coordination of sales, marketing, events, and commercial activities that help keep the…
Added 34 mins ago
Human Resources Coordinator
I M P Group International Inc.
Amherst, NS
…Resources service teams consisting of an HR Generalist and an HR Coordinator who are responsible to provide a comprehensive single point of contact for designated client…
Added 49 mins ago
BC
Student Supply Chain & Fleet Management Coordinator
Bird Construction
Calgary, AB
- Full-time
Coordinate data validation between suppliers and internal stakeholders in support of our Vendor Management program.
Added 49 mins ago
GF
Coordinator, Regional Multi Unit Account
Gordon Food Service
Milton, ON
- Full-time
Added 1 hour ago
MO
Warehouse Coordinator (Wednesday to Saturday 4pm - 2am)
Martin-Brower of Canada Co.
Oshawa, ON
- $55,000 to $65,000 CAD / year
- Full-time
The Warehouse Coordinator role offers an administrative support to the warehouse operations of a dedicated McDonald's distributorship with responsibility for planning/scheduling of manpower…
Added 1 hour ago
DC
Coordinator, Contract Services (Procurement Officer)
Defence Construction Canada
Calgary, AB
- Contract
As a Coordinator, Contract Services, you’ll support construction and consultant-service procurements that help build and maintain critical defence infrastructure. Working closely with…
Added 1 hour ago
TI
Project Coordinator - Scheduler
Teckhorizon Inc
NB · New Market, NB
- Contract
Our Client is seeking an experienced Project Coordinator Scheduler to support a major provincial Clinical Information Solution (CIS) transformation program in New Brunswick.
Added 1 hour ago
CI
Human Resources & Health and Safety Coordinator
CCW Inc. architectural millwork casework
Waterloo, ON
- Full-time
We are seeking an organized and detail-oriented Human Resources & Health and Safety Coordinator to support our architectural millwork manufacturing operation. This role is responsible for…
Added 1 hour ago
GA
Finance Administration Coordinator
Giorgio Armani
Mississauga, ON
- Full-time
Finance Administration Coordinator | Full-Time | Corporate Office, Mississauga
Added 1 hour ago
R&
Marketing Coordinator II
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Marketing Coordinator II to join our client in support of an existing vacancy.
Added 1 hour ago
UH
Clinical Coordinator (RN), Connected Care
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 1 hour ago
SG
Activity (FUN) Coordinator
S&R Group of Companies
Kingsville, ON
- Full-time
Join our team as a FUN Coordinator! In this role, you will design and lead engaging activities, events, and volunteer programs that bring joy and connection to Residents' daily lives. It's…

Ayers Basement Systems

Customer Care Coordinator

Grand Rapids, MB, Canada

Salary: $21 - $25 an hour · Full-time

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Job details

Pay: Salary: $21 - $25 an hour
Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Type

Full-time

Description

Join Our Award-Winning Team and Make a Difference!

Location: Grand Rapids

Job Type: Full-Time

Salary: $21 - $25 an hour

Are you ready to be part of a dynamic team that’s dedicated to keeping customers’ homes and businesses running smoothly? We’re on the hunt for an enthusiastic, detail-oriented Customer Service Representative/Administrative Assistant to join our fast-paced and rewarding environment! If you love solving problems, making an impact, and working with a passionate team, this is the role for you!

What You’ll Love About Working Here

Joining an excellent team and culture - Our employees love working here!
A Top Workplace – Voted Top Workplace 2024 and 2025 and recipient of the 2024 BBB Torch Award for Ethics – come work with the best!
Health, Dental, and Vision Insurance – We care about your well-being!
401k with Company Match – Plan for your future while we support you.
Paid Time Off and Paid Holidays – Rest and recharge when you need it.
Life Insurance – Both Paid and Voluntary options.
Employee Assistance Program – We’re here for you, personally and professionally.

See for yourself! EM 113 Working for Ayers - Customer Care.mp4

How You’ll Make An Impact

As the backbone of our operations, you’ll be on the front lines, directly helping to keep our customers happy and safe. Your role will include inbound and outbound calls, scheduling appointments, and assisting with administrative duties to ensure seamless service for our clients.

Appointment Scheduling & Customer Care

Answer inbound calls and proactively make outbound calls to schedule electrical and plumbing service appointments to solve customer issues.
Call customers to schedule generator maintenance, ensuring their power stays uninterrupted. You’ll help us honor our promise of protecting them against power outages!
Make calls to notify customers about important generator updates, allowing us to stay ahead of potential issues.

Payment Collection & Follow-Up

Make outbound calls to collect payments on completed services, ensuring a smooth transaction and keeping our accounts up to date.

Optimizing Schedules & Administrative Support

Optimize the daily schedule by considering geography, technician skills, and appointment priorities – your coordination will keep things running like clockwork!
Handle office inventory, ordering supplies as needed to ensure our team always has what they need to succeed.
Assist with managing inbound and outbound mail, filing documents, and handling all administrative tasks to ensure the business operates seamlessly.

Sales Support & Lead Conversion

Help convert leads into appointments, driving sales for our annual maintenance plans, extended warranties, and new services by proactively scheduling follow-up appointments.

Communication Excellence

Follow up with customers after service appointments to gather feedback and ensure they’re delighted with the work completed.
Assist internal teams with scheduling and operations, keeping everything running smoothly behind the scenes.

What Makes You a Great Fit

Excellent communication skills – You can easily engage with customers and internal teams, both over the phone and through written communication.
Organized & Detail-Oriented – You know how to manage multiple tasks and prioritize efficiently to get things done.
Tech-Savvy – Comfortable with Microsoft Office and learning new systems.
Problem-Solver – You thrive in finding solutions and enjoy helping customers with their challenges.
Team Player – You know how to collaborate with others while working independently to achieve your goals.
Experienced Dispatcher - You have experience scheduling and dispatching skilled workers in the field

If you're passionate about providing excellent service and want to be part of a company that values its team and customers alike, apply today and help us continue to exceed expectations!

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More about this job

Responsibilities

Handle customer calls and schedule electrical, plumbing, and generator service appointments, while coordinating technician schedules based on geography, skills, and priorities. Collect payments, follow up with customers, support lead conversion, and perform office administration such as inventory, mail, and filing.

Requirements

Candidates should have excellent communication skills, strong organization and attention to detail, comfort with Microsoft Office and new systems, and the ability to solve problems and work collaboratively. Experience scheduling and dispatching skilled field workers is specifically requested.

Skills

Customer Service
Appointment Scheduling
Dispatching
Inbound and Outbound Calling
Schedule Optimization
Payment Collection
Lead Conversion
Administrative Support
Written Communication
Organization
Attention to Detail
Microsoft Office
Problem-Solving
Teamwork
Inventory Management
Customer Follow-Up

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) With Company Match
Paid Time Off
Paid Holidays
Life Insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Appointment Scheduling
Electrical Services
Plumbing Services
Generator Maintenance
Generator Updates
Field Dispatching
Technician Scheduling
Schedule Optimization
Payment Collection
Lead Conversion
Maintenance Plans
Extended Warranties
Customer Feedback
Microsoft Office
Administrative Support
Office Inventory
Inbound Calls
Outbound Calls
Mail Management
Filing

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