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Added 6 mins ago
MD
Assistant Projects Engineer - Engineer Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Added 6 mins ago
MD
Assistant Projects Engineer - Engineer Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Added 6 mins ago
MH
Housekeeper
MERANI HOSPITALITY
Niagara Falls, ON
- $17.95 to $20.5 CAD / hour
- Part-time
Added 6 mins ago
Parks Labourer 1 - Biodiversity
The City of Red Deer
Red Deer, AB
The Parks Labourer 1 positions are key positions, which allow Parks to provide our seasonal operational service levels. These positions are required for Parks Biodiversity section.
Added 6 mins ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
…Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company…
Added 6 mins ago
Recreation Aide (PWLCL)
Connecting Care (2000) Inc.
Cold Lake, AB
Work collaboratively with the kitchen service area to coordinate refreshments for special events, ensuring an enjoyable experience for residents.
Added 6 mins ago
Donation Pick Up Driver
Diabetes Canada / National Diabetes Trust
Dartmouth, NS
The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donations bins and an active home pick-up service in…
Added 6 mins ago
DC
Full Time Driver
Diabetes Canada / National Diabetes Trust
Dartmouth, NS
- Full-time
The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donations bins and an active home pick-up service in…
Added 6 mins ago
Assistant Manager
Vast auto Distribution
Fredericton, NB
Effectively resolve any issues impacting customer service, in collaboration with the immediate supervisor.
Added 6 mins ago
GC
Registered Nurse - Rockwood Terrace (Temporary, Full-Time)
Grey County
ON · Durham, ON
- Full-time
…of care to ensure resident safety, and demonstrate customer service…
Added 6 mins ago
Sales Coordinator
Northland Properties
Calgary, AB
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Added 6 mins ago
General Manager
Northland Properties
Calgary, AB
…and confident General Managers with a passion for customer service to join our team, we have upcoming vacancies across Canada due to the growth of our company, some in brand new locations.…
Added 6 mins ago
Senior Accountant
Factors Group of Nutritional Companies
Coquitlam, BC
Great benefits (healthcare, health & personal spending accounts, wellness days, Employee & Family Assistance Program)
Added 6 mins ago
Parts clerk
Camions Excellence Peterbilt
Joliette, QC
Added 6 mins ago
MS
Retail Sales Consultant (Full Time)
Mister Safety Shoes
Kitchener, ON
- Full-time
…‘shoemobiles’. The values of caring, respect, and exceptional service start with our team. It’s a philosophy we live throughout the company, making workdays better for each other and our…
Added 6 mins ago
SE
Outside Services Sales Representative (OSSR)
Schneider Electric
Ottawa, ON · ON · UNAVAILABLE, Ontario
- Full-time
Works closely with Inside Service Sales Representatives and the BU account manager to maximize business opportunities.
Added 6 mins ago
KI
Plumber
Key Industries
Saint John, NB
- Full-time
…maintain a safe working environment, deliver professional customer service and complete assigned jobs efficiently and within established…
Added 6 mins ago
K
Legal Assistant (12 Month Contract)
KPMG
Calgary, AB
- Temporary
…recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling…
Added 6 mins ago
DT
Office Administrator/ Executive Assistant
Direct Travel
Toronto, ON
- Full-time
Acts as out of office back up for SVP and AEs, supporting continuity of pre-sales activities and service as client escalation point when needed.
Added 6 mins ago
P4
Administrator, Capital Projects
Pier 4 Ltd
London, ON
- Full-time
Excellent interpersonal, communication, and customer-service skills.
Added 6 mins ago
AA
Operations Support Specialist (Canada East)
Assured Automotive
ON · Ontario, Canada
- Full-time
…activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without…
Added 6 mins ago
CF
Assistant Mess Manager
Canadian Forces Morale and Welfare Services
Happy Valley-Goose Bay, NL
- Full-time
College diploma or certificate in hospitality, food service management, or a related field AND some years experience in hospitality, food and beverage service sector
Added 6 mins ago
AB
Customer Care Coordinator
Ayers Basement Systems
Grand Rapids, MB
- Full-time
…We’re on the hunt for an enthusiastic, detail-oriented Customer Service Representative/Administrative Assistant to join our fast-paced and rewarding environment! If you love solving…
Added 6 mins ago
H
Human Resources Assistant
HGS
Waterloo, ON
- $18 to $20 CAD / hour
- Full-time
…Provide internal and external customers with the highest quality…
Added 6 mins ago
S
In Store Bakery - Clerk Bakery - Admirals Thrifty Foods
Sobeys
Victoria, BC
- Full-time
…timely fashion. The Clerk will deliver exceptional customer service, foster customer loyalty, fulfill customer needs and actively contribute to an environment of employee and customer…

Ayers Basement Systems

Customer Care Coordinator

Grand Rapids, MB, Canada

Salary: $21 - $25 an hour · Full-time

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Job details

Pay: Salary: $21 - $25 an hour
Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Type

Full-time

Description

Join Our Award-Winning Team and Make a Difference!

Location: Grand Rapids

Job Type: Full-Time

Salary: $21 - $25 an hour

Are you ready to be part of a dynamic team that’s dedicated to keeping customers’ homes and businesses running smoothly? We’re on the hunt for an enthusiastic, detail-oriented Customer Service Representative/Administrative Assistant to join our fast-paced and rewarding environment! If you love solving problems, making an impact, and working with a passionate team, this is the role for you!

What You’ll Love About Working Here

Joining an excellent team and culture - Our employees love working here!
A Top Workplace – Voted Top Workplace 2024 and 2025 and recipient of the 2024 BBB Torch Award for Ethics – come work with the best!
Health, Dental, and Vision Insurance – We care about your well-being!
401k with Company Match – Plan for your future while we support you.
Paid Time Off and Paid Holidays – Rest and recharge when you need it.
Life Insurance – Both Paid and Voluntary options.
Employee Assistance Program – We’re here for you, personally and professionally.

See for yourself! EM 113 Working for Ayers - Customer Care.mp4

How You’ll Make An Impact

As the backbone of our operations, you’ll be on the front lines, directly helping to keep our customers happy and safe. Your role will include inbound and outbound calls, scheduling appointments, and assisting with administrative duties to ensure seamless service for our clients.

Appointment Scheduling & Customer Care

Answer inbound calls and proactively make outbound calls to schedule electrical and plumbing service appointments to solve customer issues.
Call customers to schedule generator maintenance, ensuring their power stays uninterrupted. You’ll help us honor our promise of protecting them against power outages!
Make calls to notify customers about important generator updates, allowing us to stay ahead of potential issues.

Payment Collection & Follow-Up

Make outbound calls to collect payments on completed services, ensuring a smooth transaction and keeping our accounts up to date.

Optimizing Schedules & Administrative Support

Optimize the daily schedule by considering geography, technician skills, and appointment priorities – your coordination will keep things running like clockwork!
Handle office inventory, ordering supplies as needed to ensure our team always has what they need to succeed.
Assist with managing inbound and outbound mail, filing documents, and handling all administrative tasks to ensure the business operates seamlessly.

Sales Support & Lead Conversion

Help convert leads into appointments, driving sales for our annual maintenance plans, extended warranties, and new services by proactively scheduling follow-up appointments.

Communication Excellence

Follow up with customers after service appointments to gather feedback and ensure they’re delighted with the work completed.
Assist internal teams with scheduling and operations, keeping everything running smoothly behind the scenes.

What Makes You a Great Fit

Excellent communication skills – You can easily engage with customers and internal teams, both over the phone and through written communication.
Organized & Detail-Oriented – You know how to manage multiple tasks and prioritize efficiently to get things done.
Tech-Savvy – Comfortable with Microsoft Office and learning new systems.
Problem-Solver – You thrive in finding solutions and enjoy helping customers with their challenges.
Team Player – You know how to collaborate with others while working independently to achieve your goals.
Experienced Dispatcher - You have experience scheduling and dispatching skilled workers in the field

If you're passionate about providing excellent service and want to be part of a company that values its team and customers alike, apply today and help us continue to exceed expectations!

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More about this job

Responsibilities

Handle customer calls and schedule electrical, plumbing, and generator service appointments, while coordinating technician schedules based on geography, skills, and priorities. Collect payments, follow up with customers, support lead conversion, and perform office administration such as inventory, mail, and filing.

Requirements

Candidates should have excellent communication skills, strong organization and attention to detail, comfort with Microsoft Office and new systems, and the ability to solve problems and work collaboratively. Experience scheduling and dispatching skilled field workers is specifically requested.

Skills

Customer Service
Appointment Scheduling
Dispatching
Inbound and Outbound Calling
Schedule Optimization
Payment Collection
Lead Conversion
Administrative Support
Written Communication
Organization
Attention to Detail
Microsoft Office
Problem-Solving
Teamwork
Inventory Management
Customer Follow-Up

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) With Company Match
Paid Time Off
Paid Holidays
Life Insurance
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Appointment Scheduling
Electrical Services
Plumbing Services
Generator Maintenance
Generator Updates
Field Dispatching
Technician Scheduling
Schedule Optimization
Payment Collection
Lead Conversion
Maintenance Plans
Extended Warranties
Customer Feedback
Microsoft Office
Administrative Support
Office Inventory
Inbound Calls
Outbound Calls
Mail Management
Filing

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