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Added 1 min ago
Manager, Program Operations
Cantrav
Quebec, QC
Full-time
Thorough, detail-oriented, and experienced, the Program Manager, Operations is responsible for the successful planning, coordination, and execution of group programs across the destinations…
Added 1 min ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Senior Project Manager/Leader to support the Agency’s Customer Experience (CX) Team and the Patients Before Paperwork (Pb4P) portfolio. The successful…
Added 1 min ago
Project Manager/Leader - Senior - RQ00766
S M Software Solutions Inc
Toronto, ON
Full-time
Job Title: RQ00766 - Project Manager/Leader - Senior
Added 1 min ago
UX Researcher – Senior - RQ00786
S M Software Solutions Inc
Toronto, ON
Internship
…Service Design, complex digital products, and cross-functional delivery within complex and regulated…
Added 1 min ago
Project Manager/Leader - Senior - RQ11582
S M Software Solutions Inc
Toronto, ON
Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11582
Added 1 min ago
Software Developer – CRM – Intermediate - RQ10976
S M Software Solutions Inc
Toronto, ON
Full-time
Client: Ministry of Public and Business Service Delivery and Procurement - RQ10976
Added 1 min ago
TPM (Treasury /Cash Management)
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Toronto, ON
Full-time
A hands-on **Technical Program Manager / Program Lead** with strong banking and fintech experience who can effectively bridge **strategy, architecture, engineering, operations, and…
Added 1 min ago
Business Analyst - GOAPRDJP000001026
S M Software Solutions Inc
AB · Edmonton, AB
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…provide a Senior Technical Business Analyst for the project delivery of IMT ministry projects to modernize and enhance Government of Alberta service delivery within the Ministry of…
Added 1 min ago
Manager, Service Desk
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
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Full-time
We are actively seeking a high-impact Contract Service Desk Manager to lead and elevate our frontline IT support operations. This role demands a leader who can drive the development and…
Added 1 min ago
Manager, IT Business Systems
East Penn Canada
Courtice, ON
Full-time
As Manager, IT Business Systems, you will oversee East Penn Canada’s SAP S/4HANA ERP platform and related business applications while leading the business systems team. Acting as the key…
Added 1 min ago
Project Manager
Roylo Partners
Toronto, ON
Full-time
We’re looking for a Project Manager to coordinate projects from initial planning through delivery. You’ll work across timelines, resources, documentation, and internal teams to keep…
Added 1 min ago
Project Manager
Infotree Global Solutions
Montreal, QC
Contract
Manage and lead assigned projects to completion with delivery of agreed objectives
Added 1 min ago
General Manager Social Impact
YMCA of Niagara
ON · Greater St-Catharines-Niagara Metropolitan Area
Full-time
YMCA of Niagara is seeking an experienced and forward-thinking General Manager, Social Impact to provide strategic leadership for a dynamic portfolio of programs and initiatives that…
Added 1 min ago
Program Manager
Brooksource
Vancouver, BC
$82 to $86 CAD / hour
Contract
We are seeking a highly motivated and experienced Technical Program Manager (TPM) to manage and oversee the delivery of infrastructure projects, including network infrastructure and AV…
Added 1 min ago
Manager, Digital Advisory
MNP
Winnipeg, MB · Regina, SK · Saskatoon, SK
Full-time
Make an impact as a Manager with our Digital Advisory practice. In this role, you will lead meaningful advisory engagements, build senior client relationships, coach talented team members…
Added 1 min ago
Senior Consultant, Digital Advisory
MNP
Winnipeg, MB · Regina, SK · Saskatoon, SK
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…pursuits and market engagement as you build toward broader Manager-level…
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Engineering Lead, Utility (Electrification & Plant Asset Management)
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Reporting to the Senior Manager, Electrification, you will serve as the central technical and asset-management lead for Electrification utility assets, utility interfaces, electrical…
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Manager, Commercial Development
ATCO
Calgary, AB
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As Manager, Commercial Development, you will lead a high-performing team responsible for business development, commercial strategy, customer solutions, commercial contracting, key account…
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Coordinator, Commercial Learning Content
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
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…developing and sustaining learning content that supports the delivery of our commercial strategy across property and corporate teams. Working with subject matter experts (SMEs), business…
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Senior Manager, Software Development - Tangerine
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Toronto, ON
Reporting to the Head of Engineering, Wealth the Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
Added 1 min ago
Représentant(e) du service à la clientèle sur le terrain/ Field Representative II, Area Customer Service
Ricoh
Montreal, QC
Full-time
Collects data for the completion of the monthly management report as directed by the Site Manager/Supervisor;
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Project Coordinator (ICI Construction)
Maple Reinders
Remote, Canada
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…Management, providing an opportunity to gain experience with multiple delivery methods across a diverse range of…
Added 1 min ago
Operations Manager
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
…Co-Manufacturers/Packers and Nestlé factories, for decision by the Technical Manager in consultation with the Category BEM, Supply Chain, Procurement and Finance Directors as…
Added 1 min ago
Utility Worker - Nutrition & Food Services
Nova Scotia Health and IWK Health
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The Nutrition and Food Services Utility Worker works in the patient and retail food service setting. Reporting to the Manager / Food Service Supervisor, the Utility Worker may be…
Added 1 min ago
Radiological Technologist - General Imaging
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Antigonish, NS
Reporting to the Manager of Diagnostic Imaging, The Radiological Technologist is responsible for the delivery of patient centered care while operating radiological/accessory equipment with…

B4 Networks

Account Manager

Pelham, ON, Canada
Fonthill, ON, L0S 1E0, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Applications open in a new tab.

Original job description

**NOTE: There appears to be a slight integration issue between our program and Indeed. This position is in-office only.

Company Overview

Do you LOVE Technology and helping people? Do you want to make a difference, be a major part of success and surround yourself with other creative, high-energy professionals that “get” it?

We are an established Managed Service Provider (MSP) in the IT space serving clients at a fixed monthly rate. Our clients are all small to mid-size businesses such as accountants, greenhouses, engineering firms, doctors, as well as larger companies including manufacturing plants.

Some Perks of Working here

Paid lunch and breaks (1 hr/day)
Fully catered lunches 2 days a week
Focus on your professional and personal growth
Comprehensive Benefits package after 6 months
Extended health care
Vision care
Dental care
Employee Assistance programs
Disability insurance
Competitive wages

Description

At B4 Networks you will be the primary point of contact for our clients, fostering strong relationships and ensuring their needs are met with exceptional service. You will collaborate closely with internal teams to deliver tailored solutions, identify growth opportunities, and resolve any issues that arise. The ideal candidate has excellent communication skills, a customer-focused mindset, and a knack for problem-solving.

List of Expectations/What success looks like

Scheduling and running TBRs, coordinating audit with proactive.
Creating/updating Action Plan with Tickets on the proper board. 
Creating project proposals based off of recommendations.
Direct point of contact for client for anything that lives outside of help desk/agreement.
Diffuse and handle client escalations when needed // Resolving complaints and preventing additional issues by improving processes.
Coordinate with projects for proper timelines on project delivery.
Collaborating with internal departments to facilitate client need fulfillment.
Identify new opportunities for the client based on audit findings.
Creating a strong relationship with the client and providing excellent customer service.
Acting as a client advocate with a focus on improving the client experience.
Liaison for all accounting-related items/ managing agreement and agreement adherence.
Offline systems in Ninja followed up.
Research and vendor manage for non-technical requests. 
New ISP, new printer, etc.
Coordinate with Team Leads on service delivery issues with clients on tickets.
Prepare and formulate Incident Response Client Briefing documents. 
All license counts are accurate – Ninja, O365, etc.
Responsible for moving forward all VCIO-related tickets, whether they are technical or not.
Contact managed clients regarding past due invoices as requested by the accounting department.
Research current and new vendors for purchasing equipment for the company and clients.
The ability to liaise with various vendors, employees, and clients.
Inside sales for small items requested by clients such as desktop computers.
Self-motivated with the need for little supervision.
Interpersonal skills: such as telephone skills, communication skills, active listening, and client care.

What they are not:

Technical experts – although knowledge of technical terms is an asset

What we should be looking for:

Multitask.
Attend to detail.
Communicate well both verbally and in writing.
Display empathy and emotional intelligence.
Listen carefully.
Negotiate.
Solve problems.
Think strategically.
Understanding of business and business operations.
Excellent organization skills.

Technical Lead:

What they are responsible for:

Reviewing audit reports for accuracy prior to delivery.
Attending TBRs.
Be prepared to answer any questions about project proposals.
Be part of the Design Desk forms.

Success/ Metrics:

Action plans currently open.
Action plans completed this week.
TBR appointments scheduled.
TBR's completed last week.
Total # of tickets open.
Total # of new tickets created last week.
Total # of new tickets closed last week.

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More about this job

Responsibilities

The Account Manager serves as the primary point of contact for clients, fostering strong relationships and ensuring their needs are met through tailored solutions. They are responsible for coordinating project delivery, managing client escalations, and identifying new growth opportunities based on audit findings.

Requirements

The ideal candidate possesses excellent communication, organizational, and problem-solving skills with a customer-focused mindset. While technical expertise is not required, the ability to understand business operations and effectively liaise with vendors and internal teams is essential.

Skills

Account management
Customer service
Problem-solving
Communication skills
Relationship management
Project coordination
Vendor management
Multitasking
Attention to detail
Emotional intelligence
Strategic thinking
Business operations
Organization skills
Active listening
Negotiation

Benefits

Paid lunch and breaks
Fully catered lunches
Professional and personal growth focus
Extended health care
Vision care
Dental care
Employee assistance programs
Disability insurance

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
MSP
TBR
Action Plan
Project Proposals
Help Desk
Incident Response
Ninja
O365
Vendor Management
Inside Sales
Customer Advocacy
Audit Reports
Design Desk
IT Services
Client Relations
Invoicing
Service Delivery

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