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Added 2 mins ago
Buyer
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Montreal, QC · Mississauga, ON · Stellarton, NS
…supplier availability to execute purchase orders that support sales, service level targets, and freshness…
Added 2 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Joliette, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 2 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Joliette, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 2 mins ago
Merchandise Processing Team Member - Langley (Full Time)
Talize Inc / Recycling Rewards
Langley (District), BC · Langley, BC
Full-time
…environment and enjoys staying active. You communicate well, keep the sales floor clean and organized, and deliver friendly, helpful customer service. If you bring a positive attitude,…
Added 2 mins ago
Retail Floor Supervisor - Windsor (12-Month Contract - Maternity Leave Coverage - Full Time)
Talize Inc / Recycling Rewards
Windsor, ON
Full-time
…upholds Talize’s commitment to sustainable fashion and excellent…
Added 2 mins ago
Retail Floor Supervisor - Langley (Full-Time)
Talize Inc / Recycling Rewards
Langley (District), BC · Langley, BC
Full-time
…upholds Talize’s commitment to sustainable fashion and excellent…
Added 2 mins ago
Sales Associate
Staples Business
Ottawa, ON · Nepean, ON
Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 2 mins ago
Outside Sales Representative
Sunbelt Rentals, Inc.
Collingwood, ON
Full-time
Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales…
Added 2 mins ago
Seasonal Retail Sales Consultant - Part Time - Fairview Pointe-Claire, QC
Swarovski
Pointe-Claire, QC
Part-time
As a Sales Consultant, you’ll deliver exceptional service, create memorable brand experiences, and inspire customers with your passion for our products, all while achieving sales goals and…
Added 16 mins ago
Shift Supervisor
The Salvation Army Canada and Bermuda Territory
Richmond Hill, ON
Full-time
The role operationally supports the Store Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the Thrift Store activities. Otherwise, this role…
Added 16 mins ago
Manager
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
Full-time
Your role involves using your ability to make quality decisions and build effective teams to manage a large subset of sales or operations activities or a support sub-function that offers…
Added 16 mins ago
Manager
Desjardins
Kirkland, QC · Montreal, QC
Full-time
AS Manager, your role involves using your ability to make quality decisions and build effective teams to manage a large subset of sales or operations activities or a support sub-function…
Added 16 mins ago
Personal Banking Associate
BMO
Brampton, ON
Full-time
Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Added 31 mins ago
Customer Service Representative (Casual) - Richmond
LCBO
Richmond, BC
Part-time
…outgoing personality, communication skills, and excellent customer service will make a positive impression that a customer takes with them, along with their purchases of wine, beer, and…
Added 31 mins ago
Administrative Assistant
NOV Inc.
Nisku, AB
Full-time
Supports & coordinates with internal and external resources (operations, service, accounting, project management) and brings significant problems encountered to the manager’s attention.
Added 46 mins ago
HVAC/R Business Development Manager
Ainsworth Inc
London, ON
Full-time
GDI Ainsworth is currently searching for highly skilled and accomplished Sales Professionals focused on HVAC/R preventative maintenance to join our growing team in London, ON. Along with…
Added 46 mins ago
assistant store manager, Halifax regional municipality, NS
Starbucks
Halifax, NS
$52,600 to $63,050 CAD / year
Grow a successful, multi-million-dollar business: drive sales leveraging your business acumen, efficiency and problem-solving skills
Added 46 mins ago
assistant store manager, Dartmouth, NS
Starbucks
Dartmouth, NS
$52,600 to $63,050 CAD / year
Grow a successful, multi-million-dollar business: drive sales leveraging your business acumen, efficiency and problem-solving skills
Added 46 mins ago
Material Handler
Culligan of Canada
Brantford, ON
$17 CAD / hour
Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 1 hour ago
Resident Service Coordinator
Avanath Capital Management, LLC
Toronto, ON
Full-time
…and creative individual eager to provide outstanding customer service and enhance community engagement. This role is all about building strong relationships with residents and creatively…
Added 1 hour ago
Customer Support Specialist
MEDFAR
Montreal, QC
Full-time
Your manager’s role will be to equip and support you as you grow within the company - in the direction you choose. Whether you’re interested in customer success, sales, product management,…
Added 1 hour ago
General Manager – Agricultural Manufacturing
Summit Search Group
Winnipeg, MB
Full-time
Summit Search Group has been retained by IPCO on the recruitment of their next General Manager.
Added 1 hour ago
Stock Manager-Retail
Roots
Halton Hills, ON
Support managing the Sales floor and sales team (MOD) when needed. Directed by Store Manager.
Added 1 hour ago
Retail Floor Team Member - Langley (Part-Time)
Talize Inc / Recycling Rewards
Langley (District), BC · Langley, BC
Part-time
…environment and enjoys staying active. You communicate well, keep the sales floor clean and organized, and deliver friendly, helpful customer service. If you bring a positive attitude,…
Added 1 hour ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Saskatoon, SK
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.

B4 Networks

Account Manager

Pelham, ON, Canada
Fonthill, ON, L0S 1E0, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Applications open in a new tab.

Original job description

**NOTE: There appears to be a slight integration issue between our program and Indeed. This position is in-office only.

Company Overview

Do you LOVE Technology and helping people? Do you want to make a difference, be a major part of success and surround yourself with other creative, high-energy professionals that “get” it?

We are an established Managed Service Provider (MSP) in the IT space serving clients at a fixed monthly rate. Our clients are all small to mid-size businesses such as accountants, greenhouses, engineering firms, doctors, as well as larger companies including manufacturing plants.

Some Perks of Working here

Paid lunch and breaks (1 hr/day)
Fully catered lunches 2 days a week
Focus on your professional and personal growth
Comprehensive Benefits package after 6 months
Extended health care
Vision care
Dental care
Employee Assistance programs
Disability insurance
Competitive wages

Description

At B4 Networks you will be the primary point of contact for our clients, fostering strong relationships and ensuring their needs are met with exceptional service. You will collaborate closely with internal teams to deliver tailored solutions, identify growth opportunities, and resolve any issues that arise. The ideal candidate has excellent communication skills, a customer-focused mindset, and a knack for problem-solving.

List of Expectations/What success looks like

Scheduling and running TBRs, coordinating audit with proactive.
Creating/updating Action Plan with Tickets on the proper board. 
Creating project proposals based off of recommendations.
Direct point of contact for client for anything that lives outside of help desk/agreement.
Diffuse and handle client escalations when needed // Resolving complaints and preventing additional issues by improving processes.
Coordinate with projects for proper timelines on project delivery.
Collaborating with internal departments to facilitate client need fulfillment.
Identify new opportunities for the client based on audit findings.
Creating a strong relationship with the client and providing excellent customer service.
Acting as a client advocate with a focus on improving the client experience.
Liaison for all accounting-related items/ managing agreement and agreement adherence.
Offline systems in Ninja followed up.
Research and vendor manage for non-technical requests. 
New ISP, new printer, etc.
Coordinate with Team Leads on service delivery issues with clients on tickets.
Prepare and formulate Incident Response Client Briefing documents. 
All license counts are accurate – Ninja, O365, etc.
Responsible for moving forward all VCIO-related tickets, whether they are technical or not.
Contact managed clients regarding past due invoices as requested by the accounting department.
Research current and new vendors for purchasing equipment for the company and clients.
The ability to liaise with various vendors, employees, and clients.
Inside sales for small items requested by clients such as desktop computers.
Self-motivated with the need for little supervision.
Interpersonal skills: such as telephone skills, communication skills, active listening, and client care.

What they are not:

Technical experts – although knowledge of technical terms is an asset

What we should be looking for:

Multitask.
Attend to detail.
Communicate well both verbally and in writing.
Display empathy and emotional intelligence.
Listen carefully.
Negotiate.
Solve problems.
Think strategically.
Understanding of business and business operations.
Excellent organization skills.

Technical Lead:

What they are responsible for:

Reviewing audit reports for accuracy prior to delivery.
Attending TBRs.
Be prepared to answer any questions about project proposals.
Be part of the Design Desk forms.

Success/ Metrics:

Action plans currently open.
Action plans completed this week.
TBR appointments scheduled.
TBR's completed last week.
Total # of tickets open.
Total # of new tickets created last week.
Total # of new tickets closed last week.

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More about this job

Responsibilities

The Account Manager serves as the primary point of contact for clients, fostering strong relationships and ensuring their needs are met through tailored solutions. They are responsible for coordinating project delivery, managing client escalations, and identifying new growth opportunities based on audit findings.

Requirements

The ideal candidate possesses excellent communication, organizational, and problem-solving skills with a customer-focused mindset. While technical expertise is not required, the ability to understand business operations and effectively liaise with vendors and internal teams is essential.

Skills

Account management
Customer service
Problem-solving
Communication skills
Relationship management
Project coordination
Vendor management
Multitasking
Attention to detail
Emotional intelligence
Strategic thinking
Business operations
Organization skills
Active listening
Negotiation

Benefits

Paid lunch and breaks
Fully catered lunches
Professional and personal growth focus
Extended health care
Vision care
Dental care
Employee assistance programs
Disability insurance

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
MSP
TBR
Action Plan
Project Proposals
Help Desk
Incident Response
Ninja
O365
Vendor Management
Inside Sales
Customer Advocacy
Audit Reports
Design Desk
IT Services
Client Relations
Invoicing
Service Delivery

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