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Added 6 mins ago
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- Full-time
As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and over 170,000 Alberta employers.…
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backdrop.com

Order Processing Administrator

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 24, 2027
Experience: 1+ year of experience in an administrative, operations, order processing, customer service, or similar role.
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us

At our core, we’re one team - but we wear many hats. This role goes beyond routine accounting; you’ll help keep the financial engine running across multiple brands. From Backdrop.com (event marketing and live activations) to Abacus Brands (award-winning games and toys), you’ll play a key role in ensuring our numbers are accurate, timely, and actionable.

It’s a fast-moving environment where priorities shift and details matter. If you thrive on structure, take pride in precision, and enjoy being at the center of how a business operates, you’ll feel right at home here.

About the Role

We're looking for an Order Processing Administrator to support the smooth and accurate processing of customer orders from purchase through delivery.

You'll play an important role in keeping orders organized, ensuring deadlines are met, and coordinating information between our Sales, Design, Purchasing, Production, and Shipping teams.

This is a hands-on role that requires strong attention to detail, follow-through, and the ability to manage multiple priorities in a fast-paced e-commerce environment. As you become more familiar with our business, there will be opportunities to take on additional responsibilities and grow within the company.

What You'll Do

Order & Operations Management

Process and maintain inbound online orders accurately and efficiently.
Review orders for completeness, accuracy, and required information.
Maintain accurate order details and statuses within our order management systems.
Monitor customer deadlines and help ensure orders stay on track.
Coordinate with internal teams to resolve order issues or missing information.
Track and update shipping information and delivery confirmations.
Follow up on outstanding orders, shipments, and deadlines.

Cross-Functional Coordination

Work closely with Sales & Customer Support, Purchasing, Design, Production, and Shipping to coordinate orders from start to finish.
Coordinate artwork submission, approvals, production timelines, and product delivery deadlines.
Help identify potential issues before they impact customer deadlines.
Communicate updates and follow up on outstanding action items.

Billing & Administrative Support

Assist with reviewing and auditing monthly invoices for accuracy.
Cross-reference billing statements, orders, and shipments.
Identify discrepancies and work with the appropriate teams to resolve them.
Maintain accurate records and documentation.

Product & Business Support

Assist with product sourcing and vendor research.
Support new product development and research initiatives.
Help identify opportunities to improve processes and workflows.
Take on additional operational projects as the business continues to grow.

What We're Looking For

We're more interested in how you think, how you work, and how you show up than in having a perfect resume.

The ideal candidate is someone who is organized, accountable, curious, and enjoys solving problems.

You don't need to know our industry when you start - we'll teach you the business.

You bring:

1+ year of experience in an administrative, operations, order processing, customer service, or similar role.
Strong attention to detail and accuracy.
Excellent organizational and time-management skills.
The ability to manage multiple priorities and deadlines.
Strong written and verbal communication skills.
Comfort working with technology, software, and online systems.
The ability to learn new systems and processes quickly.
Basic accounting or bookkeeping experience is an asset.
Experience with order management, inventory, shipping, or e-commerce platforms is an asset.
Post-secondary education is an asset.

Most importantly, you're someone who:

Has a positive, proactive, "can-do" attitude.
Takes ownership and follows through.
Is naturally curious and enjoys figuring things out.
Is comfortable asking questions and speaking up when something doesn't look right.
Can work independently without needing constant direction.
Enjoys working collaboratively as part of a small team.
Thrives in a fast-paced environment where priorities can change.
Takes pride in doing accurate, high-quality work.
Approaches challenges with a solutions-oriented mindset.
Shares our values of accountability, positivity, collaboration, and professionalism.

Why Join Us?

Because smooth operations don’t happen by accident - they’re built by great people.
Be part of a fast-moving, collaborative team
Gain hands-on experience across operations, product, and project coordination
Work closely with leadership and learn how the business really runs
Grow into bigger roles with real responsibility
Annual raises & clear growth opportunities

The Bottom Line

We’re growing. We’re refining how we operate. And we’re building smarter systems to support it all.

If you’re someone who loves bringing order to chaos, enjoys being the go-to support person, and wants to grow into a bigger operations role - this is your moment.

Apply by sending us your resume and a cover letter telling us:

Why you’re a strong fit for this role.

What excites you about operations and product development.

Benefits:

Casual dress
Company events
Dental care
Extended health care
Life insurance
Paid time off
Vision care
Wellness program

Apply About employer

More about this job

Responsibilities

Process and maintain customer orders, track deadlines and shipments, and coordinate order details across Sales, Customer Support, Purchasing, Design, Production, and Shipping. Support invoice audits, maintain accurate records, assist with product sourcing and development, and contribute to operational improvements.

Requirements

Candidates should have at least one year of experience in administration, operations, order processing, customer service, or a similar role, along with strong organizational, communication, and accuracy skills. They should be comfortable learning software and managing changing priorities; bookkeeping, e-commerce, shipping, inventory, and post-secondary education are assets.

Skills

Order Processing
Attention To Detail
Organization
Time Management
Deadline Management
Written Communication
Verbal Communication
Problem-Solving
Cross-Functional Coordination
Order Management Systems
Invoice Auditing
Recordkeeping
Shipping Coordination
Vendor Research
Process Improvement
Adaptability

Benefits

Casual Dress
Company Events
Dental Care
Extended Health Care
Life Insurance
Paid Time Off
Vision Care
Wellness Program
Annual Raises
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Order Processing
Order Management
E-Commerce
Customer Orders
Order Management Systems
Invoice Auditing
Billing Statements
Shipping
Delivery Confirmations
Purchasing
Production Coordination
Artwork Approvals
Product Sourcing
Vendor Research
Product Development
Process Improvement
Workflow Improvement
Inventory
Bookkeeping
Customer Support
Cross-Functional Coordination

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