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Added 11 mins ago
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Added 1 hour ago
IT Help Desk Technician, Entry Level
Jobright.ai
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Full-time
Previous help desk, technical support, or customer service experience

Baffinland

IT Technician

Clyde River, NU, Canada

Job type: Full-time
Apply by: Oct 2, 2026
Posting language: English
Posted: Sep 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Us

At Baffinland, we work and live beyond the Arctic Circle, mining iron ore at our Mary River Property, located in the Qikiqtani Region of Nunavut on Baffin Island; one of the world’s most captivating and seldom seen destinations. We are a unique company with a strong management who have amassed specialty experience on northern mining projects through all phases of Inuit consultation, permitting, construction and operation. Our workforce brings together the modern practice of safe, sustainable mining and the enduring value of a traditional culture, which is rapidly advancing. The result is a work and community experience you won't find anywhere else. We are looking for people ready to share, build, and grow with our company.

Main Accountabilities

Provide general IT Help Desk technical support and troubleshooting for all users
Perform intake and triage of requests, performing assignments of tickets to technicians
Monitor tickets for trends or high impact issues and escalate as needed
Maintain inventory of all IT assets and provide reorder information as needed
Provision phones and voicemail systems
Provision of Baffinland cellular phones when requested by Oakville IT Technicians
Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problems on all user equipment including workstations, printers, etc.
Lifting and transportation of moderately heavy object such as workstations, servers, etc.
Receive shipments of materials destine for Mary and Milne
Ship damaged materials off site when necessary
Create purchase requisitions
Move, provision and install equipment
Provision new equipment for end users following all Baffinland standards
Install and maintain structured cabling
Install and maintain equipment mounted on towers and masts
Create, Remove, Update and Delete accounts and access in any system as approved by IT superintendents
Participate in project work as assigned
Maintain all Baffinland conference facilities, cleanup and repair as needed
Organize, clean and generally maintain all IT storage facilities
Dispose of waste electronics and shipping materials
Enforce Baffinland security standards and policies
Conduct all work safely and in accordance with Baffinland safety procedures
Demonstrate awareness and commitment to health, community and environmental protection and take action to ensure that unsafe practices or non-compliant behaviors do not occur.
Operate equipment (Man Lift, Skid Steer and Boom Truck).
Maintain all IT facilities on site including comm. towers, switch cabinets and server rooms.

Main Qualifications

Excellent customer service skills
Strong communications and interpersonal skills
Experience in writing various forms of business documents, including reports, manuals and operational procedures
Ability to priories tasks
Strong analytical/problem solving skills with high attention to details
Positive can do attitude
Focused on the success of the Team

Job Location

Mary River Mine Site, NU, Canada

Compensation

Compensation for this position is aligned with Baffinland’s approved compensation framework and current market conditions. Final compensation will be determined based on:

Relevant education and certifications
Related training and experience
Internal equity considerations

This site-based role is eligible for participation in the travel benefits, site premiums, comprehensive health and dental coverage, and pension participation.

Eligibility & Hiring Consideration

All applicants must be legally entitled to work in Canada.

In accordance with our commitments under the Inuit Impact and Benefit Agreement (IIBA), priority hiring consideration will be given to Inuit candidates and residents of Nunavut, particularly from communities near our operations.

Baffinland is committed to building a diverse workforce and encourages applications from Indigenous Peoples, women, and individuals from underrepresented groups.

Apply About employer

More about this job

Responsibilities

Provide help desk support, troubleshoot user hardware and software, manage support tickets and IT assets, and provision accounts, phones, and equipment. Maintain site IT infrastructure and facilities, support projects and shipments, and follow security, safety, and environmental procedures.

Requirements

The posting emphasizes customer service, strong communication and interpersonal skills, business-document writing, task prioritization, and analytical problem-solving with attention to detail. It also calls for a positive, team-focused attitude; no specific education or years of experience are stated.

Skills

IT Help Desk Support
Technical Troubleshooting
Ticket Triage and Escalation
IT Asset Inventory Management
Hardware and Software Support
Phone and Voicemail Provisioning
Equipment Installation
Structured Cabling
Account and Access Management
Customer Service
Written Communication
Task Prioritization
Analytical Problem-Solving
Attention to Detail
Teamwork
Workplace Safety

Benefits

Travel Benefits
Site Premiums
Health and Dental Coverage
Pension

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Technical Support
Ticket Triage
Ticket Escalation
IT Asset Inventory
Hardware Troubleshooting
Software Troubleshooting
Workstations
Printers
Cellular Phones
Voicemail Systems
Purchase Requisitions
Equipment Provisioning
Structured Cabling
Communication Towers
Switch Cabinets
Server Rooms
Account Management
Access Management
Conference Facilities
IT Security Standards
Man Lift
Skid Steer
Boom Truck
Mining
Health and Safety
Environmental Protection

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