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Baker Hughes

Lead Services Specialist - Technical Support

Leduc, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Have 0-5 years of relevant industry experience; entry-level candidates will be considered.
Posting language: English
Posted: Oct 8, 2026

Original job description

Are you passionate about optimizing production performance through artificial lift technology?

Would you like to collaborate with customers and engineering teams to solve complex ESP challenges and maximize asset value?

Join our Artificial Lift Team

Our Artificial Lift team partners with customers to optimize production performance throughout the life of their wells. By combining industry expertise, engineering excellence, and advanced technologies, we help operators improve reliability, maximize production, and achieve their operational objectives.

Partner with the best

As a Lead Services Specialist - Technical Support, you will provide technical expertise supporting the design, optimization, and performance of Electrical Submersible Pumping (ESP) systems throughout their lifecycle. Working closely with customers, Account Managers, Production Engineers, Field Service personnel, Reliability Engineers, and the ARMO organization, you will develop fit-for-purpose artificial lift solutions that maximize production, reliability, and asset value.

This role combines engineering analysis, customer engagement, and operational problem-solving to address complex production challenges while delivering high-quality technical support and exceptional customer service.

As a Lead Services Specialist - Technical Support, you will be responsible for:

Designing and optimizing ESP systems based on well conditions, production targets, and operational requirements.
Analyzing production and well performance data to evaluate ESP system effectiveness and identify optimization opportunities.
Providing technical support to customers, Production Engineers, Account Managers, Field Service personnel, and ARMO teams.
Troubleshooting ESP system performance issues and supporting root cause analysis and corrective action development.
Developing technical recommendations to improve production, reliability, and operational efficiency.
Delivering customer presentations, technical training sessions, and technology updates.
Preparing technical reports, engineering documentation, case studies, and technical papers.
Collaborating with product, reliability, manufacturing, and service delivery teams to improve technology performance and customer outcomes.
Driving continuous improvement initiatives that enhance engineering efficiency, service quality, and operational excellence.
Promoting a strong culture of safety, quality, and customer satisfaction.

Fuel your passion

To be successful in this role you will:

Have a Bachelor's degree in Engineering, or an Engineering Technology Diploma with relevant oil and gas industry experience.
Demonstrate knowledge of artificial lift systems, production engineering principles, and ESP applications.
Possess strong analytical, troubleshooting, and problem-solving capabilities.
Have excellent written, verbal, and presentation communication skills.
Demonstrate strong organizational and time-management skills with the ability to manage multiple priorities.
Be self-motivated with a passion for continuous improvement and delivering exceptional customer results.
Demonstrate a commitment to teamwork, professional development, and service excellence.
Have oil and gas production experience, which would be considered an advantage.
Have 0-5 years of relevant industry experience; entry-level candidates will be considered.
Be able to work full-time onsite.
Be legally authorized to work without company sponsorship now or in the future.

Work in a way that works for you

We recognize that everyone is different and that the way people want to work and deliver at their best is different for everyone too. We strive to create an environment where our employees can be successful while balancing personal and professional priorities.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our employees are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our innovations have transformed the energy industry for more than a century. To continue shaping the future of energy, we invest in our people and reward those who embrace challenge, demonstrate leadership, and drive meaningful results for our customers.

Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activities.
Comprehensive private medical care options.
Safety net programs and life insurance.
Tailored financial programs.
Additional elected or voluntary benefits.

Baker Hughes will only employ those who are legally authorized to work in the country in which the position is based. We will not provide visa sponsorship or employment authorization for this position.

The Baker Hughes internal title for this role is: Services Specialist - Technical Support

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

R169884

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More about this job

Responsibilities

Design and optimize Electrical Submersible Pumping (ESP) systems, analyze well and production performance, and provide technical support and troubleshooting to customers and internal teams. Develop recommendations and technical materials, collaborate across engineering and service teams, and drive improvements in production, reliability, safety, and customer outcomes.

Requirements

Requires a bachelor's degree in engineering or an engineering technology diploma with relevant oil and gas experience, along with knowledge of artificial lift, production engineering, and ESP applications. Candidates should have strong analytical, communication, organizational, and problem-solving skills; 0–5 years of relevant experience is considered, including entry-level candidates, and applicants must be authorized to work without sponsorship.

Skills

ESP System Design
Artificial Lift Systems
Production Engineering
Production Data Analysis
Troubleshooting
Root Cause Analysis
Technical Support
Customer Engagement
Engineering Analysis
Technical Presentations
Technical Training
Technical Writing
Continuous Improvement
Problem-Solving
Communication
Time Management

Benefits

Work-Life Balance Policies
Wellbeing Activities
Private Medical Care
Life Insurance
Financial Programs
Voluntary Benefits

Visa sponsorship

Not detected in the job text

Keywords

Artificial Lift
Electrical Submersible Pumping
ESP Systems
Production Engineering
Well Performance
Production Optimization
System Design
Engineering Analysis
Production Data
Troubleshooting
Root Cause Analysis
Corrective Actions
Reliability Engineering
Asset Value
Customer Support
Technical Training
Technical Presentations
Engineering Documentation
Case Studies
Technical Papers
Service Delivery
Manufacturing
Continuous Improvement
Operational Excellence
Safety
Quality

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