Find work in Canada.

318,882 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
Business Development Manager
Grantek
Burlington, ON
Full-time
Partnerships: Collaborate with existing clients to understand their evolving needs and identify opportunities for upselling or cross-selling our services.
Added 5 mins ago
Interim Chief Information Security Officer
LHH Knightsbridge
Toronto, ON · Greater Toronto Area, Canada
Contract
Lead security policies and practices that protect data and ensure compliance.
Added 5 mins ago
Manager, Partner Accounts & Business Development
Butterfield & Robinson
Toronto, ON
Full-time
Serve as the lead day-to-day contact for assigned partner and client accounts.
Added 5 mins ago
Event Solutions Manager
Showtime Event & Display
Vancouver, BC
Full-time
We’re looking for a consultative, revenue-minded Event Solutions Manager to lead our client partnerships, convert warm opportunities, and drive business growth through strategic event…
Added 6 mins ago
Social Impact Coordinator
Range
Toronto, ON
…manage a growing portfolio of local and international charitable partnerships. Reporting to the Director of Social Impact, you will manage the full partnership lifecycle - from application…
Added 6 mins ago
22544 - Activities Unit Manager (AUM): Industries - HMP Bullingdon
Ministry of Justice UK
Windsor, ON
Manage successful private sector partnerships, Colleges and Training Centres and assist in developing links with internal/external Agencies with a view to prisoner employment and…
Added 20 mins ago
Claims Operations Governance & Solution Specialist
Tokio Marine Canada Ltd.
Toronto, ON
Full-time
We support Canadian businesses in taking smart risks by delivering practical insurance solutions and exceptional service through trusted broker partnerships.
Added 20 mins ago
Sr. Business Systems Analyst
Tokio Marine Canada Ltd.
Toronto, ON
Full-time
We support Canadian businesses in taking smart risks by delivering practical insurance solutions and exceptional service through trusted broker partnerships.
Added 20 mins ago
Funding and Data Officer
McConnell Foundation
Toronto, ON
Full-time
Serves as the main operational lead to the Program team members of at least two major focus areas by supporting and assisting with partner outreach requests linked to existing funding…
Added 20 mins ago
Supervisor, Surgical Services, Ambulatory Care, Obstetrics and Medical Device Reprocessing
Georgian Bay General Hospital
Midland, ON
$59.28 to $64.17 CAD / hour
Full-time
…professional staff, and inter-professional staff to coordinate, lead, and support the organizational development of education supporting the strategic vision and direction of GBGH. While…
Added 20 mins ago
Senior Advisor
PTAG
Markham, ON
$150,000 to $200,000 CAD / year
Full-time
…Markham, ON. As the practice’s first senior delivery hire, you’ll lead full-cycle advisory engagements for PTAG’s cornerstone Power & Utilities and Data Centre…
Added 20 mins ago
General Manager
CCLS (Canada Cartage Logistics Solutions)
Mississauga, ON
Full-time
…engage regularly with employees on the warehouse floor, and lead the facility through daily, weekly, and monthly operating volumes, including service performance reviews, labour planning,…
Added 20 mins ago
Sales Manager
Fairmont Hotels & Resorts
Calgary, AB
Full-time
…experiences for clients while driving revenue, building long-term partnerships, and representing the hotel with confidence and…
Added 21 mins ago
Strategic Partner Manager I
DoorDash Canada
Calgary, AB
…with a high degree of autonomy and strategic judgment. You’ll lead complex, high-impact partnerships focused on driving long-term growth, profitability, and retention for merchants on the…
Added 49 mins ago
BOH Key Leader | ZURICH
lululemon
Zurich, ON
Full-time
Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager
Added 49 mins ago
Marketing Department Manager
Small World Music
Toronto, ON
Contract
Small World Music is looking for an experienced Marketing Department Manager to lead and develop our Marketing Department at an important point in the organization’s evolution. As the…
Added 49 mins ago
Retail Store Manager
Soccer World
Oakville, ON
Full-time
Lead the day-to-day operations of the store, ensuring a clean, safe, organized, and customer-focused environment.
Added 51 mins ago
IT Site Support Supervisor
Baker McKenzie
Toronto, ON
$81,000 to $90,700 CAD / year
The successful candidate will act as a technical subject matter expert, lead technology support initiatives, mentor support team members, and collaborate with regional and global technology…
Added 51 mins ago
Market Development Manager
Desjardins
Casselman, ON · Embrun, ON · Caisse Desjardins Ontario_Embrun (MT)
Full-time
…and change management, in keeping with Desjardins’s values. Lead, coach and motivate your team to develop skills, boost engagement and empower…
Added 51 mins ago
Group Product Manager
CIBC
Toronto, ON
Full-time
…business objectives for Creditor Insurance. You'll foster strong partnerships across multiple channels, manage communications, and ensure effective reporting to support overall business…
Added 51 mins ago
Director, Journey Enablement, Self-Serve Onboarding & Servicing
BMO
Toronto, ON · BMOPLACE
Full-time
…drive meaningful client and business outcomes. This role will lead the Business Banking Self-Serve Onboarding & Servicing Journey, working in close partnership with Digital and Technology…
Added 51 mins ago
Director, Journey Enablement, Assisted Servicing & Collections
BMO
Toronto, ON · BMOPLACE
Full-time
…Virtual Connect. The successful candidate will identify and lead opportunities to optimize the client and employee experience, streamline operations, and deliver measurable business…
Added 51 mins ago
Manager or Senior Manager, Front Office Technology & Business Delivery
AIMCo
Calgary, AB · AB · Edmonton
Full-time
…Front & Middle Office Technology leadership, this role will lead a small, high-performing team supporting the technology platforms and services used by AIMCo's investment, risk, compliance,…
Added 1 hour ago
National Field Manager
Match Retail
Montreal, QC
Other
…ourselves on delivering measurable results, fostering strong client partnerships, and empowering high-performing teams. As we continue to expand, we are looking for a Bilingual National…
Added 1 hour ago
Asset Planning Analyst
Lyft
Montreal, QC
Curious and quick to learn new concepts spanning operations, supply chain, product, engineering, design, city partnerships, and beyond.

Baker McKenzie

IT Site Support Supervisor

Toronto, ON, Canada

Pay: $81,000 to $90,700 CAD / year
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Description & Requirements

The Supervisor, IT Site Support is responsible for ensuring the reliable operation of end-user technology, office systems, and collaboration tools to enable attorneys and business professionals to work efficiently and effectively. This role provides both hands-on technical support and leadership to the local IT support function, ensuring the timely resolution of incidents, service requests, and escalations while maintaining a high level of customer service.

The successful candidate will act as a technical subject matter expert, lead technology support initiatives, mentor support team members, and collaborate with regional and global technology teams to enhance service delivery and user experience.

Main responsibilities:

Supervise, mentor, and support IT Site Support Analysts and Senior Analysts.
Serve as a subject matter expert for designated technologies and support processes.
Provide hands-on support for hardware, software, mobile devices, business applications, and collaboration tools.
Install, configure, maintain, and troubleshoot workstations, laptops, printers, and peripherals.
Own and drive incidents through resolution, engaging specialized technical resources when necessary.
Support and maintain video conferencing systems, webinar platforms, meeting room technologies, and audiovisual equipment.
Coordinate and participate in technology improvement initiatives across supported offices.
Ensure compliance with the Firm's Information Security Management System (ISMS).
Perform root cause analysis and trend identification to prevent recurring issues.
Maintain accurate documentation and knowledge articles within ServiceNow and other support tools.
Act as a liaison between local users, vendors, and global technology teams.
Monitor service delivery performance and ensure compliance with established Service Level Agreements (SLAs).
Manage employee performance, development plans, annual goal setting, and performance review processes.
Assist with technology adoption, user training, and change management initiatives.

Skills and experience:

Required:

7+ years of experience in Information Technology, Desktop Support, End User Computing, or a related field.
3–5 years of supervisory or people management experience, preferably within a law firm or professional services environment.
Strong experience supporting Microsoft Windows operating systems and Microsoft Office applications.
Excellent knowledge of computer hardware, workstations, laptops, mobile devices, and peripherals.
Experience working within a Service Desk environment and managing support activities against established SLAs.
Experience supporting video conferencing, webinar technologies, and audiovisual systems.
Strong troubleshooting, problem-solving, and analytical skills.
Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
Proven ability to build relationships and work effectively with stakeholders across all levels of the organization.

Preferred:

Microsoft MCP or other relevant technical certifications.
ITIL Foundation or related IT Service Management certification.
Experience with ServiceNow or similar ITSM platforms.
Experience supporting users within a global organization.
Experience with knowledge management and problem management processes.

What success looks like:

Delivering a high-quality end-user support experience.
Leading and developing a high-performing IT support team.
Driving continuous improvement initiatives and operational efficiencies.
Building strong partnerships with attorneys, business professionals, vendors, and technology stakeholders.
Ensuring reliable technology services while meeting established service delivery standards.

About us

Baker McKenzie empowers clients to compete in the global economy. We provide comprehensive and practical legal advice that cuts through complexity with clear, actionable guidance. Our people represent diverse cultures and jurisdictions, combining local know-how with international expertise to ensure your business thrives across borders.

Additional Information

The Canadian base compensation for this position is expected to be CAD $81,000 to $90,700 annually if located in Toronto. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We are committed to providing an inclusive and accessible recruitment process. We encourage applications from individuals of all abilities and backgrounds. If you require accommodations at any stage of the application or interview process, please contact us at recruitmentservices@bakermckenzie.com, and we will work with you toward reasonable accommodating your needs.

Job Information

Posting Date

28-Sep-2026

Requisition ID

3231

States/Provinces/Cities

Toronto

Location Type

Office/Onsite

Business Unit

Business Professionals

Function

Technology

Full Time or Part Time

Full Time

Apply About employer

More about this job

Responsibilities

The supervisor is responsible for leading the IT site support team to ensure reliable operation of end-user technology and collaboration tools. They provide hands-on technical support, manage service delivery performance, and mentor staff to maintain high service standards.

Requirements

Candidates must have at least 7 years of IT experience with 3-5 years in a supervisory role, preferably within a professional services environment. Strong technical proficiency in Windows, hardware, and audiovisual systems is required, along with excellent communication and problem-solving skills.

Skills

IT Site Support
People Management
Technical Troubleshooting
Hardware Maintenance
Software Support
Video Conferencing
Audiovisual Systems
ServiceNow
ITIL
Incident Management
SLA Management
Root Cause Analysis
Change Management
Stakeholder Management
Microsoft Windows
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

IT Site Support
Desktop Support
End User Computing
ServiceNow
ITIL
Windows
Microsoft Office
Hardware
Mobile Devices
Video Conferencing
Audiovisual
Incident Management
SLA
Root Cause Analysis
Change Management
Information Security
ISMS
Technical Support
Leadership
Mentoring
Professional Services
Law Firm
MCP
IT Service Management
Workstations
Laptops
Peripherals
Webinar Platforms
Knowledge Management
Problem Management

Report this job