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Added 11 mins ago
S
Social Worker, MSW, Perinatal Mental Health and Substance Use Programs - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
The Social Worker MSW reports operationally to the Program Manager/Director or Social Worker Lead and is under the general practice supervision of the Social Work Lead/Professional Practice…
Added 11 mins ago
NS
Marketing Coordinator
Northern Strands Group of Companies
Saskatoon, SK
- Full-time
Excellence - be a part of an industry leader in quality, safety, & integrity
Added 11 mins ago
DG
Assistant Service Manager
Dilawri Group of Companies
North Vancouver, BC
- Full-time
…Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through…
Added 11 mins ago
NW
Manager, Employment Programs (Church Location)
Newcomer Women's Services Toronto
Toronto, ON
- Full-time
Monitor progress toward strategic and operational objectives and lead corrective initiatives when performance, quality or compliance expectations are not met.
Added 11 mins ago
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Postdoctoral Fellow - Surgical and Interventional Sciences
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…of the Principal Investigator, the successful candidate will lead independent research projects and contribute to experimental design, data analysis, manuscript preparation, grant…
Added 11 mins ago
P
SALES SUPPORT- Fixed Term Contract
PreciKam
Montreal, QC
- Full-time
Sales Support provides administrative and operational support to the Business Development team to ensure effective management of customer relationships, sales opportunities, quotations, and…
Added 41 mins ago
CO
Educational Technology and Multimedia Project Coordinator
College of New Caledonia
Prince George, BC
- Full-time
Lead and support educational technology projects aimed at enhancing teaching and learning experiences.
Added 41 mins ago
AC
Analyste D'affaires Principal - Finance
Aston Carter
Montreal, QC
- $95 to $115 CAD / hour
- Contract
The Senior Business Analyst will lead finance-focused business analysis initiatives within the Finance Transformation & Systems function. This role involves translating complex financial…
Added 41 mins ago
C
Project Coordinator, BORN Ontario Temporary Full-Time (1.0) (until November 2027)
CHEO
Ottawa, ON
- Full-time
…monitoring, project budget development/ management, communications, quality, risk and…
Added 56 mins ago
MANAGER DEVELOPMENT ENGINEERING
City of Toronto
Toronto, ON
…Development Engineering provides the technical, financial, and administrative oversight needed to effectively and successfully manage a team of professionals to provide engineering review…
Added 56 mins ago
MP
Accounts Payable Administrator
Mosaic Primary Care Network
Calgary, AB
- Full-time
Job Classification: Administrative Support III
Added 56 mins ago
Staff Product Designer - UI Platform
Okta
Toronto, ON
…developer-friendly tools, your work will directly impact millions of administrative and end-user interactions every day. You will work alongside dedicated product and engineering partners…
Added 1 hour ago
TN
Manager, Clinical Services
The Newly
Calgary, AB
- Full-time
Partner with senior leadership and Clinical Practice Lead(s) to develop and implement quality improvement initiatives
Added 1 hour ago
O
Staff Product Designer - UI Platform
Okta
Toronto, ON
- Full-time
…developer-friendly tools, your work will directly impact millions of administrative and end-user interactions every day. You will work alongside dedicated product and engineering partners…
Added 1 hour ago
LO
LensCrafters - Licensed Assistant Manager - #942 Kitchener
Luxottica of America, Inc.
Kitchener, ON
- Full-time
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the…
Added 1 hour ago
LO
LensCrafters - Licensed Assistant Manager - #941 Guelph ON
Luxottica of America, Inc.
Guelph, ON
- Full-time
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the…
Added 1 hour ago
C&
MAC Manager
Cushman & Wakefield
Markham, ON
- Full-time
resource planning, project delivery, financial oversight, service quality, ad client communication. The MAC Managers partners with
Added 2 hours ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 2 hours ago
MB
Sales Representative
Mercedes-Benz Burlington
Burlington, ON
- Full-time
…known for its commitment to premium customer service and high-quality vehicle care. Team members work in a professional, customer-focused environment where clients are supported throughout…
Added 2 hours ago
J
Project Operations Manager (Construction)
Jobgether
Canada
- $85,000 to $105,000 CAD / year
- Full-time
…accountability throughout the project lifecycle. You will also lead a project coordinator and strengthen processes, systems, and workflows to improve efficiency and consistency. The ideal…
Added 3 hours ago
IS
Customer Service Associate (Pittsburgh, PA, United States)
Industrial Scientific
Canada
- Full-time
Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness. Focused on all Customer Service Order Management responsibilities
Added 4 hours ago
IH
Patient Care Coordinator | Emergency
Interior Health Authority
Castlegar, BC
- Full-time
The PCC is responsible for the coordination of day to day operations and quality patient care within a designated clinical area(s). This position supports the seamless movement of patients…
Added 4 hours ago
D
HR Advisor / Conseiller(ère) en ressources humaines
DWF
Toronto, ON
- Full-time
Address employee HR queries, ensuring timely and accurate resolution, with professionalism and quality maintained throughout all activity
Added 4 hours ago
EG
Event Producer - Hybrid (Project-Based)
Encore Global
Brampton, ON
- Full-time
…special events and branding activations. The Event Producer will lead and inspire event teams, manage expectations and work collaboratively to find creative solutions during the development…
Added 4 hours ago
EG
Event Operations Manager- Edmonton Convention Center
Encore Global
Edmonton, AB
- Full-time
Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.

Baker McKenzie

Manager, IT On Site Support

Toronto, ON, Canada

$81,000 to $90,700 CAD / year

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Job details

Pay: $81,000 to $90,700 CAD / year
Posting language: English
Posted: Oct 26, 2026

Original job description

Description & Requirements

The Manager, IT On Site Support is responsible for ensuring the reliable operation of end-user technology, office systems, and collaboration tools to enable attorneys and business professionals to work efficiently and effectively. This role provides both hands-on technical support and leadership to the local IT support function, ensuring the timely resolution of incidents, service requests, and escalations while maintaining a high level of customer service.

The successful candidate will act as a technical subject matter expert, lead technology support initiatives, mentor support team members, and collaborate with regional and global technology teams to enhance service delivery and user experience.

Main responsibilities:

Supervise, mentor, and support IT Site Support Analysts and Senior Analysts.
Serve as a subject matter expert for designated technologies and support processes.
Provide hands-on support for hardware, software, mobile devices, business applications, and collaboration tools.
Install, configure, maintain, and troubleshoot workstations, laptops, printers, and peripherals.
Own and drive incidents through resolution, engaging specialized technical resources when necessary.
Support and maintain video conferencing systems, webinar platforms, meeting room technologies, and audiovisual equipment.
Coordinate and participate in technology improvement initiatives across supported offices.
Ensure compliance with the Firm's Information Security Management System (ISMS).
Perform root cause analysis and trend identification to prevent recurring issues.
Maintain accurate documentation and knowledge articles within ServiceNow and other support tools.
Act as a liaison between local users, vendors, and global technology teams.
Monitor service delivery performance and ensure compliance with established Service Level Agreements (SLAs).
Manage employee performance, development plans, annual goal setting, and performance review processes.
Assist with technology adoption, user training, and change management initiatives.

Skills and experience:

Required:

7+ years of experience in Information Technology, Desktop Support, End User Computing, or a related field.
3–5 years of supervisory or people management experience, preferably within a law firm or professional services environment.
Strong experience supporting Microsoft Windows operating systems and Microsoft Office applications.
Excellent knowledge of computer hardware, workstations, laptops, mobile devices, and peripherals.
Experience working within a Service Desk environment and managing support activities against established SLAs.
Experience supporting video conferencing, webinar technologies, and audiovisual systems.
Strong troubleshooting, problem-solving, and analytical skills.
Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
Proven ability to build relationships and work effectively with stakeholders across all levels of the organization.

Preferred:

Microsoft MCP or other relevant technical certifications.
ITIL Foundation or related IT Service Management certification.
Experience with ServiceNow or similar ITSM platforms.
Experience supporting users within a global organization.
Experience with knowledge management and problem management processes.

What success looks like:

Delivering a high-quality end-user support experience.
Leading and developing a high-performing IT support team.
Driving continuous improvement initiatives and operational efficiencies.
Building strong partnerships with attorneys, business professionals, vendors, and technology stakeholders.
Ensuring reliable technology services while meeting established service delivery standards.

About us

Baker McKenzie empowers clients to compete in the global economy. We provide comprehensive and practical legal advice that cuts through complexity with clear, actionable guidance. Our people represent diverse cultures and jurisdictions, combining local know-how with international expertise to ensure your business thrives across borders.

Additional Information

The Canadian base compensation for this position is expected to be CAD $81,000 to $90,700 annually if located in Toronto. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We are committed to providing an inclusive and accessible recruitment process. We encourage applications from individuals of all abilities and backgrounds. If you require accommodations at any stage of the application or interview process, please contact us at recruitmentservices@bakermckenzie.com, and we will work with you toward reasonable accommodating your needs.

Job Information

Posting Date

05-Oct-2026

Requisition ID

3231

States/Provinces/Cities

Toronto

Location Type

Office/Onsite

Business Unit

Business Professionals

Function

Technology

Full Time or Part Time

Full Time

Apply About employer

More about this job

Responsibilities

The manager oversees the IT site support team, ensuring reliable operation of end-user technology and collaboration tools. They provide hands-on technical support, lead technology initiatives, and manage team performance to meet service level agreements.

Requirements

Candidates must have at least 7 years of IT experience, including 3-5 years in a supervisory role within a professional services environment. Proficiency in Microsoft systems, hardware support, and IT service management platforms is required.

Skills

IT Support
People Management
Hardware Troubleshooting
Software Troubleshooting
ServiceNow
ITIL
Video Conferencing
Audiovisual Systems
Microsoft Windows
Microsoft Office
Incident Management
Service Level Agreements
Technical Mentorship
Root Cause Analysis
Change Management
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

IT On Site Support
Desktop Support
End User Computing
Microsoft Windows
Microsoft Office
ServiceNow
ITIL
Video Conferencing
Audiovisual
Hardware
Software
Incident Management
SLA
Root Cause Analysis
Change Management
Information Security Management System
ISMS
Professional Services
Law Firm
Technical Support
Workstations
Laptops
Peripherals
Mobile Devices
Webinar Platforms
Knowledge Management
Problem Management
MCP
IT Service Management
Technology Adoption

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