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Added 3 mins ago
Manager, Talent Acquisition
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
…improvement initiatives. You will serve as a trusted advisor to business leaders, support the development of our recruitment team, and help advance our use of technology, data, and…
Added 17 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 17 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…drive efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness…
Added 17 mins ago
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Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 17 mins ago
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Commercial Card Senior Product Manager
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
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TD
Toronto, ON
- Full-time
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Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 48 mins ago
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Business Analytics Specialist, Temporary
Aviso
Toronto, ON
- Temporary
We're looking to fill an opening for a Business Analytics Specialist to join our Data Science and AI Enablement team for 12 months.
Added 48 mins ago
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Lead Product Manager, User Acquisition (scribd.com)
Scribd, Inc.
Toronto, ON
- Full-time
We are seeking a Lead Product Manager to join our Growth product team owning how we acquire new users. While Performance Marketing, SEO, Partnerships, and Brand run our acquisition channels…
Added 48 mins ago
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Intermediate Data Support Analyst
AGF Investments
Toronto, ON
- Full-time
…system/process improvements. The individual will work with the Manager, Investment Operations, Data Support to support business partners and external parties on all processes relating to…
Added 48 mins ago
SM
Manager Granting
St. Michael's Hospital
Toronto, ON
- Full-time
The Manager, Granting is a senior individual contributor role responsible for translating SMPF ’s granting strategy into operational action through portfolio management, hospital…
Added 48 mins ago
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Senior Payroll Specialist
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- $45 to $50 CAD / hour
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Respond to employee and manager payroll inquiries while delivering a high level of customer service.
Added 48 mins ago
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Tangerine Growth Advisor - Tangerine
Tangerine
Toronto, ON
- Full-time
Effectively execute business development activities focused on driving growth to the Wealth business:
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Vice President, Global Core Trade Finance, TD Securities, Global Transaction Banking
TD Securities
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
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Senior Manager, Business Banking Deposits Product Management - Tangerine
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Toronto, ON
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Added 48 mins ago
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Commercial Card Associate Product Manager
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Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 48 mins ago
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Regional Pharmacy Director
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Toronto, ON
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243 Consumers Road, Toronto, Ontario, M2J 4W8
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Senior Analyst, Software Compliance and Contract Management (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
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Added 1 hour ago
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Regional Pharmacy Director
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Toronto, ON
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243 Consumers Road, Toronto, Ontario, M2J 4W8
Added 1 hour ago
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Shop Technician
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Kamloops, BC · Toyota Canada Inc - Head Office
- Full-time
…standards. This is a full-time opportunity and will report to the Manager Field Technical Support &…
Added 1 hour ago
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Project Analyst Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
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The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United…
Added 1 hour ago
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Account Executive - SMB (Retail)
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Ottawa, ON
- $118,000 to $140,000 CAD / year
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…candidate should have experience with sales prospecting and business development and has worked as an Account Executive selling…
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Senior Manager, AI and Data
TMX Group
Toronto, ON
- $165,000 to $175,000 CAD / year
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Added 1 hour ago
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Content Marketing Manager - MRG Live & Rapseason
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Toronto, ON
- $65,000 to $75,000 CAD / year
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Added 1 hour ago
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Account Executive - SMB (Retail)
Solink
Toronto, ON
- $118,000 to $140,000 CAD / year
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…candidate should have experience with sales prospecting and business development and has worked as an Account Executive selling…

Baker McKenzie

Manager, IT On Site Support

Toronto, ON, Canada

$81,000 to $90,700 CAD / year

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Job details

Pay: $81,000 to $90,700 CAD / year
Posting language: English
Posted: Oct 26, 2026

Original job description

Description & Requirements

The Manager, IT On Site Support is responsible for ensuring the reliable operation of end-user technology, office systems, and collaboration tools to enable attorneys and business professionals to work efficiently and effectively. This role provides both hands-on technical support and leadership to the local IT support function, ensuring the timely resolution of incidents, service requests, and escalations while maintaining a high level of customer service.

The successful candidate will act as a technical subject matter expert, lead technology support initiatives, mentor support team members, and collaborate with regional and global technology teams to enhance service delivery and user experience.

Main responsibilities:

Supervise, mentor, and support IT Site Support Analysts and Senior Analysts.
Serve as a subject matter expert for designated technologies and support processes.
Provide hands-on support for hardware, software, mobile devices, business applications, and collaboration tools.
Install, configure, maintain, and troubleshoot workstations, laptops, printers, and peripherals.
Own and drive incidents through resolution, engaging specialized technical resources when necessary.
Support and maintain video conferencing systems, webinar platforms, meeting room technologies, and audiovisual equipment.
Coordinate and participate in technology improvement initiatives across supported offices.
Ensure compliance with the Firm's Information Security Management System (ISMS).
Perform root cause analysis and trend identification to prevent recurring issues.
Maintain accurate documentation and knowledge articles within ServiceNow and other support tools.
Act as a liaison between local users, vendors, and global technology teams.
Monitor service delivery performance and ensure compliance with established Service Level Agreements (SLAs).
Manage employee performance, development plans, annual goal setting, and performance review processes.
Assist with technology adoption, user training, and change management initiatives.

Skills and experience:

Required:

7+ years of experience in Information Technology, Desktop Support, End User Computing, or a related field.
3–5 years of supervisory or people management experience, preferably within a law firm or professional services environment.
Strong experience supporting Microsoft Windows operating systems and Microsoft Office applications.
Excellent knowledge of computer hardware, workstations, laptops, mobile devices, and peripherals.
Experience working within a Service Desk environment and managing support activities against established SLAs.
Experience supporting video conferencing, webinar technologies, and audiovisual systems.
Strong troubleshooting, problem-solving, and analytical skills.
Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
Proven ability to build relationships and work effectively with stakeholders across all levels of the organization.

Preferred:

Microsoft MCP or other relevant technical certifications.
ITIL Foundation or related IT Service Management certification.
Experience with ServiceNow or similar ITSM platforms.
Experience supporting users within a global organization.
Experience with knowledge management and problem management processes.

What success looks like:

Delivering a high-quality end-user support experience.
Leading and developing a high-performing IT support team.
Driving continuous improvement initiatives and operational efficiencies.
Building strong partnerships with attorneys, business professionals, vendors, and technology stakeholders.
Ensuring reliable technology services while meeting established service delivery standards.

About us

Baker McKenzie empowers clients to compete in the global economy. We provide comprehensive and practical legal advice that cuts through complexity with clear, actionable guidance. Our people represent diverse cultures and jurisdictions, combining local know-how with international expertise to ensure your business thrives across borders.

Additional Information

The Canadian base compensation for this position is expected to be CAD $81,000 to $90,700 annually if located in Toronto. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We are committed to providing an inclusive and accessible recruitment process. We encourage applications from individuals of all abilities and backgrounds. If you require accommodations at any stage of the application or interview process, please contact us at recruitmentservices@bakermckenzie.com, and we will work with you toward reasonable accommodating your needs.

Job Information

Posting Date

05-Oct-2026

Requisition ID

3231

States/Provinces/Cities

Toronto

Location Type

Office/Onsite

Business Unit

Business Professionals

Function

Technology

Full Time or Part Time

Full Time

Apply About employer

More about this job

Responsibilities

The manager oversees the IT site support team, ensuring reliable operation of end-user technology and collaboration tools. They provide hands-on technical support, lead technology initiatives, and manage team performance to meet service level agreements.

Requirements

Candidates must have at least 7 years of IT experience, including 3-5 years in a supervisory role within a professional services environment. Proficiency in Microsoft systems, hardware support, and IT service management platforms is required.

Skills

IT Support
People Management
Hardware Troubleshooting
Software Troubleshooting
ServiceNow
ITIL
Video Conferencing
Audiovisual Systems
Microsoft Windows
Microsoft Office
Incident Management
Service Level Agreements
Technical Mentorship
Root Cause Analysis
Change Management
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

IT On Site Support
Desktop Support
End User Computing
Microsoft Windows
Microsoft Office
ServiceNow
ITIL
Video Conferencing
Audiovisual
Hardware
Software
Incident Management
SLA
Root Cause Analysis
Change Management
Information Security Management System
ISMS
Professional Services
Law Firm
Technical Support
Workstations
Laptops
Peripherals
Mobile Devices
Webinar Platforms
Knowledge Management
Problem Management
MCP
IT Service Management
Technology Adoption

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