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Added 12 mins ago
OC
Senior Environment Technician
Orano Canada
SK · Saskatchewan, Canada
- $90,500 to $106,500 CAD / year
- Full-time
Added 12 mins ago
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Co-Op, IT, Digital Delivery
Nutrien
Saskatoon, SK
- Internship
Shadow senior developers as they evaluate technologies and design for enterprise scalability, performance, and optimization
Added 12 mins ago
N
Co-Op, IT, Digital Delivery
Nutrien
Saskatoon, SK
- Internship
Shadow senior developers as they evaluate technologies and design for enterprise scalability, performance, and optimization
Added 13 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Translate complex data into clear, actionable recommendations for senior leadership
Added 13 mins ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
Collaborate with senior engineers and external suppliers to troubleshoot and solve engineering challenges using manufacturing and design process methodologies
Added 13 mins ago
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Co-Op, IT, Digital Delivery
Nutrien
Calgary, AB
- Internship
Shadow senior developers as they evaluate technologies and design for enterprise scalability, performance, and optimization
Added 13 mins ago
CW
Senior Estimator
Colas Western Canada Inc.
Calgary, AB
- Full-time
Standard General Calgary is looking for an experienced Senior Estimator to lead our estimating function and play a key role in shaping some of Alberta's most impactful infrastructure and…
Added 13 mins ago
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Project Manager
Article
Vancouver, BC
- $92,000 to $107,000 CAD / year
- Full-time
Added 13 mins ago
AC
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Develop and deliver progress reports and presentations to various audiences, including project teams, sponsors, senior leadership and key stakeholders
Added 13 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the…
Added 13 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 13 mins ago
AC
Senior Technical Sourcing Specialist (Engineering Background)
Amphenol Communications Solutions
Markham, ON
- Full-time
…processes and work environments. If contacted in relation to a job opportunity, you should advise Amphenol, in a timely fashion, of the accommodation measures which must be taken to enable…
Added 13 mins ago
VS
Registered Practical Nurse (RPN) (2026-10964)
Verve Senior Living
Newmarket, ON
- Full-time
Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day,…
Added 13 mins ago
EI
Senior Accountant-SAP (ECH-ON)
Echelon Insurance
Mississauga, ON
- Full-time
Added 13 mins ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 13 mins ago
AC
Accountant
Aramark Canada
Mississauga, ON
- Full-time
Communicate results with operations management, senior operations management and senior financial management.
Added 13 mins ago
IT
Maintenance Manager
Irving Tissue
Toronto, ON
- Full-time
Opportunities to take part in job-related training and development
Added 13 mins ago
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Staff Specialist, Regulatory Affairs (16 month contract)
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- $85,000 to $135,000 CAD / year
- Full-time
The Staff Specialist of Regulatory Affairs reports directly to the Senior Manager of Regulatory Affairs. This position is responsible for supporting MMS Dispensing products consisting of…
Added 13 mins ago
R
Senior Director, DevOps Product Management and Strategy
RBC
Toronto, ON
- Full-time
The Senior Director of DevOps Product Management and Strategy is a transformation-focused strategic leadership role that will shape RBC's future as a technology-led financial services…
Added 13 mins ago
T
Commercial Card Senior Product Manager
TD
Toronto, ON
- Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 13 mins ago
T
Engineer I
TD
Toronto, ON
- Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 13 mins ago
T
Commercial Card Associate Product Manager
TD
Toronto, ON
- Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 13 mins ago
Senior Manager - Capital Markets
EY
Toronto, ON
This job posting relates to an existing vacancy within our organization.
Added 13 mins ago
GI
Intern, Mechanical Designer
Global Infrastructure
Toronto, ON
- Full-time
Assist in production of engineering drawings, calculations, and cost estimates under close supervision of senior engineers
Added 13 mins ago
GI
Intern, Electrical Designer
Global Infrastructure
Victoria, BC
- Full-time
Assist in production of engineering drawings, calculations, and cost estimates under close supervision of senior engineers

Baker McKenzie

Manager, IT On Site Support

Toronto, ON, Canada

$81,000 to $90,700 CAD / year

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Job details

Pay: $81,000 to $90,700 CAD / year
Posting language: English
Posted: Oct 26, 2026

Original job description

Description & Requirements

The Manager, IT On Site Support is responsible for ensuring the reliable operation of end-user technology, office systems, and collaboration tools to enable attorneys and business professionals to work efficiently and effectively. This role provides both hands-on technical support and leadership to the local IT support function, ensuring the timely resolution of incidents, service requests, and escalations while maintaining a high level of customer service.

The successful candidate will act as a technical subject matter expert, lead technology support initiatives, mentor support team members, and collaborate with regional and global technology teams to enhance service delivery and user experience.

Main responsibilities:

Supervise, mentor, and support IT Site Support Analysts and Senior Analysts.
Serve as a subject matter expert for designated technologies and support processes.
Provide hands-on support for hardware, software, mobile devices, business applications, and collaboration tools.
Install, configure, maintain, and troubleshoot workstations, laptops, printers, and peripherals.
Own and drive incidents through resolution, engaging specialized technical resources when necessary.
Support and maintain video conferencing systems, webinar platforms, meeting room technologies, and audiovisual equipment.
Coordinate and participate in technology improvement initiatives across supported offices.
Ensure compliance with the Firm's Information Security Management System (ISMS).
Perform root cause analysis and trend identification to prevent recurring issues.
Maintain accurate documentation and knowledge articles within ServiceNow and other support tools.
Act as a liaison between local users, vendors, and global technology teams.
Monitor service delivery performance and ensure compliance with established Service Level Agreements (SLAs).
Manage employee performance, development plans, annual goal setting, and performance review processes.
Assist with technology adoption, user training, and change management initiatives.

Skills and experience:

Required:

7+ years of experience in Information Technology, Desktop Support, End User Computing, or a related field.
3–5 years of supervisory or people management experience, preferably within a law firm or professional services environment.
Strong experience supporting Microsoft Windows operating systems and Microsoft Office applications.
Excellent knowledge of computer hardware, workstations, laptops, mobile devices, and peripherals.
Experience working within a Service Desk environment and managing support activities against established SLAs.
Experience supporting video conferencing, webinar technologies, and audiovisual systems.
Strong troubleshooting, problem-solving, and analytical skills.
Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
Proven ability to build relationships and work effectively with stakeholders across all levels of the organization.

Preferred:

Microsoft MCP or other relevant technical certifications.
ITIL Foundation or related IT Service Management certification.
Experience with ServiceNow or similar ITSM platforms.
Experience supporting users within a global organization.
Experience with knowledge management and problem management processes.

What success looks like:

Delivering a high-quality end-user support experience.
Leading and developing a high-performing IT support team.
Driving continuous improvement initiatives and operational efficiencies.
Building strong partnerships with attorneys, business professionals, vendors, and technology stakeholders.
Ensuring reliable technology services while meeting established service delivery standards.

About us

Baker McKenzie empowers clients to compete in the global economy. We provide comprehensive and practical legal advice that cuts through complexity with clear, actionable guidance. Our people represent diverse cultures and jurisdictions, combining local know-how with international expertise to ensure your business thrives across borders.

Additional Information

The Canadian base compensation for this position is expected to be CAD $81,000 to $90,700 annually if located in Toronto. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We are committed to providing an inclusive and accessible recruitment process. We encourage applications from individuals of all abilities and backgrounds. If you require accommodations at any stage of the application or interview process, please contact us at recruitmentservices@bakermckenzie.com, and we will work with you toward reasonable accommodating your needs.

Job Information

Posting Date

05-Oct-2026

Requisition ID

3231

States/Provinces/Cities

Toronto

Location Type

Office/Onsite

Business Unit

Business Professionals

Function

Technology

Full Time or Part Time

Full Time

Apply About employer

More about this job

Responsibilities

The manager oversees the IT site support team, ensuring reliable operation of end-user technology and collaboration tools. They provide hands-on technical support, lead technology initiatives, and manage team performance to meet service level agreements.

Requirements

Candidates must have at least 7 years of IT experience, including 3-5 years in a supervisory role within a professional services environment. Proficiency in Microsoft systems, hardware support, and IT service management platforms is required.

Skills

IT Support
People Management
Hardware Troubleshooting
Software Troubleshooting
ServiceNow
ITIL
Video Conferencing
Audiovisual Systems
Microsoft Windows
Microsoft Office
Incident Management
Service Level Agreements
Technical Mentorship
Root Cause Analysis
Change Management
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

IT On Site Support
Desktop Support
End User Computing
Microsoft Windows
Microsoft Office
ServiceNow
ITIL
Video Conferencing
Audiovisual
Hardware
Software
Incident Management
SLA
Root Cause Analysis
Change Management
Information Security Management System
ISMS
Professional Services
Law Firm
Technical Support
Workstations
Laptops
Peripherals
Mobile Devices
Webinar Platforms
Knowledge Management
Problem Management
MCP
IT Service Management
Technology Adoption

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