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Added 4 mins ago
WC
Manager, Maintenance - Building Services & Capital Projects (2026-323-HHS)
WoodGreen Community Services
Toronto, ON
- Full-time
The Manager, Building Services & Capital Projects, is accountable to the Senior Director, Housing Operations. The Manager of Building Services & Capital Projects is responsible for the…
Added 4 mins ago
Manager, Royalty (Finance and Accounting)
Electronic Arts
Vancouver, BC
…You will work a hybrid work model defined as three days on-site from an EA office and will report to the Senior Manager,…
Added 4 mins ago
Senior Manager, Change & Operational Readiness, Global Transaction Banking - Toronto
Scotiabank
Toronto, ON
The Senior Manager, Change & Operational Readiness will lead the integrated business change and operational readiness agenda for the High Value Wires Modernization Program. Embedded within…
Added 19 mins ago
A
Change Management Consultant
Altis
Oshawa, ON
- $50 to $65 CAD / hour
- Contract
Location: Oshawa, ON (On-site, with occasional travel)
Added 34 mins ago
GB
Senior IT Specialist
Gauthier Business Technologies
North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
…support built on long-term client relationships. We’re hiring a Senior IT Specialist - a broad, senior technical role spanning project delivery, networking, escalation, mentorship, and…
Added 1 hour ago
AU
Security Guard - Various Casual Shifts
Allied Universal
Windsor, ON
- $18 CAD / hour
- Part-time
Undertake site specific training, follow direction and guidance from Site Supervisor or Manager
Added 1 hour ago
K
Scheduling Manager
Kiewit
Toronto, ON
- Full-time
As a Scheduling Manager, you’ll play a key role in the development and maintenance of project schedules utilizing company/district standards and scheduling techniques. This hands-on role…
Added 1 hour ago
AU
Security Guard - Full Time - Rotational Shifts
Allied Universal
Timmins, ON
- $22 CAD / hour
- Full-time
Undertake site specific training, follow direction and guidance from Site Supervisor or Manager
Added 1 hour ago
B
Cloud Solution Architect/Architecte de solutions cloud
Bluberi
Drummondville, QC
- Full-time
Reporting to the Infrastructure Manager, the Sr. IT System & Network Administrator is a senior technical and delivery-focused role responsible for architecting, implementing, and evolving…
Added 1 hour ago
AU
Security Guard - Warehouse Full Time Position
Allied Universal
Milton, ON
- $18 CAD / hour
- Full-time
Undertake site specific training, follow direction and guidance from Site Supervisor or Manager
Added 1 hour ago
AU
Security Guard - Mall Various Shifts
Allied Universal
Chatham-Kent, ON · Chatham, ON
- $18 CAD / hour
- Part-time
Undertake site specific training, follow direction and guidance from Site Supervisor or Manager
Added 1 hour ago
DH
Senior Events Manager
Delta Hotels and Resorts®
Burnaby, BC
- Contract
Participates in customer site inspections and assists with the sales process when necessary.
Added 1 hour ago
VS
Senior Manager, Finance
Vancouver School Board
Vancouver, BC
- Full-time
Reporting to the Executive Director, Finance, the Senior Manager - Finance is responsible for leading VSB’s core accounting operations, including financial accounting, treasury, and…
Added 1 hour ago
TS
Associate, Business Development
TalentSphere Staffing Solutions
Vancouver, BC
- Full-time
Reporting to the Senior Product Manager, the Associate, Business Development will support scientific and commercial initiatives spanning business development research, market and…
Added 1 hour ago
AU
Security Guard - Distribution Centre Full Time
Allied Universal
Milton, ON
- $18 CAD / hour
- Full-time
Undertake site specific training, follow direction and guidance from Site Supervisor or Manager
Added 1 hour ago
CC
Fuel Pricing Manager
Calgary Co-op
Calgary, AB
- Full-time
Calgary Co-op is looking for a Fuel Pricing Manager to own the pricing strategy for our retail petroleum network. In this high-visibility role, you will make timely, data-driven decisions…
Added 1 hour ago
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Senior Project Coordinator - Infrastructure
Graham
Vancouver, BC
- Full-time
Graham is actively recruiting for a Senior Project Coordinator supporting the infrastructure division. Reporting to the Senior Project Manager, the Senior Project Coordinator plays a key…
Added 1 hour ago
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Senior Project Manager - Buildings
Graham
Winnipeg, MB
- Full-time
Graham is actively recruiting for a Project Manager supporting the Building Division. Reporting to Senior Operations Manager, the Project Manager is responsible for providing overall…
Added 1 hour ago
EW
Senior Plant Process Engineer
ERCO Worldwide
Saskatoon, SK
- Full-time
ERCO Worldwide is looking for a Senior Plant Process Engineer to join our Saskatoon team! Under supervision of the Plant Manager, the Senior Plant Process Engineer monitors processes within…
Added 1 hour ago
EI
Project Manager
EBC Inc.
Mississauga, ON
- Full-time
Place orders for critical materials, negotiate prices and prepare contract documents, in collaboration with the senior project manager and or project director, for subcontractors;
Added 1 hour ago
BD
Sr. Engineer, Mine Closure
Burgundy Diamond Mines
Yellowknife, NT
- Full-time
Added 1 hour ago
D1
Senior Mechanical Project Manager
Division 15 Mechanical
Richmond, BC
- Full-time
Reporting to the Project Director, the Senior Project Manager leads the delivery of complex, multi-million-dollar mechanical construction projects across the commercial, institutional, and…
Added 2 hours ago
VS
Healthcare Aide (2026-10963)
Verve Senior Living
Regina, SK
- Full-time
At Verve Senior Living, we’re driven by a shared commitment to creating meaningful experiences for the older adults we serve. Our teams bring passion, creativity, and heart to everything…
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 2 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the…

Baker McKenzie

Manager, IT On Site Support

Toronto, ON, Canada

$81,000 to $90,700 CAD / year

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Job details

Pay: $81,000 to $90,700 CAD / year
Posting language: English
Posted: Oct 26, 2026

Original job description

Description & Requirements

The Manager, IT On Site Support is responsible for ensuring the reliable operation of end-user technology, office systems, and collaboration tools to enable attorneys and business professionals to work efficiently and effectively. This role provides both hands-on technical support and leadership to the local IT support function, ensuring the timely resolution of incidents, service requests, and escalations while maintaining a high level of customer service.

The successful candidate will act as a technical subject matter expert, lead technology support initiatives, mentor support team members, and collaborate with regional and global technology teams to enhance service delivery and user experience.

Main responsibilities:

Supervise, mentor, and support IT Site Support Analysts and Senior Analysts.
Serve as a subject matter expert for designated technologies and support processes.
Provide hands-on support for hardware, software, mobile devices, business applications, and collaboration tools.
Install, configure, maintain, and troubleshoot workstations, laptops, printers, and peripherals.
Own and drive incidents through resolution, engaging specialized technical resources when necessary.
Support and maintain video conferencing systems, webinar platforms, meeting room technologies, and audiovisual equipment.
Coordinate and participate in technology improvement initiatives across supported offices.
Ensure compliance with the Firm's Information Security Management System (ISMS).
Perform root cause analysis and trend identification to prevent recurring issues.
Maintain accurate documentation and knowledge articles within ServiceNow and other support tools.
Act as a liaison between local users, vendors, and global technology teams.
Monitor service delivery performance and ensure compliance with established Service Level Agreements (SLAs).
Manage employee performance, development plans, annual goal setting, and performance review processes.
Assist with technology adoption, user training, and change management initiatives.

Skills and experience:

Required:

7+ years of experience in Information Technology, Desktop Support, End User Computing, or a related field.
3–5 years of supervisory or people management experience, preferably within a law firm or professional services environment.
Strong experience supporting Microsoft Windows operating systems and Microsoft Office applications.
Excellent knowledge of computer hardware, workstations, laptops, mobile devices, and peripherals.
Experience working within a Service Desk environment and managing support activities against established SLAs.
Experience supporting video conferencing, webinar technologies, and audiovisual systems.
Strong troubleshooting, problem-solving, and analytical skills.
Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
Proven ability to build relationships and work effectively with stakeholders across all levels of the organization.

Preferred:

Microsoft MCP or other relevant technical certifications.
ITIL Foundation or related IT Service Management certification.
Experience with ServiceNow or similar ITSM platforms.
Experience supporting users within a global organization.
Experience with knowledge management and problem management processes.

What success looks like:

Delivering a high-quality end-user support experience.
Leading and developing a high-performing IT support team.
Driving continuous improvement initiatives and operational efficiencies.
Building strong partnerships with attorneys, business professionals, vendors, and technology stakeholders.
Ensuring reliable technology services while meeting established service delivery standards.

About us

Baker McKenzie empowers clients to compete in the global economy. We provide comprehensive and practical legal advice that cuts through complexity with clear, actionable guidance. Our people represent diverse cultures and jurisdictions, combining local know-how with international expertise to ensure your business thrives across borders.

Additional Information

The Canadian base compensation for this position is expected to be CAD $81,000 to $90,700 annually if located in Toronto. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We are committed to providing an inclusive and accessible recruitment process. We encourage applications from individuals of all abilities and backgrounds. If you require accommodations at any stage of the application or interview process, please contact us at recruitmentservices@bakermckenzie.com, and we will work with you toward reasonable accommodating your needs.

Job Information

Posting Date

05-Oct-2026

Requisition ID

3231

States/Provinces/Cities

Toronto

Location Type

Office/Onsite

Business Unit

Business Professionals

Function

Technology

Full Time or Part Time

Full Time

Apply About employer

More about this job

Responsibilities

The manager oversees the IT site support team, ensuring reliable operation of end-user technology and collaboration tools. They provide hands-on technical support, lead technology initiatives, and manage team performance to meet service level agreements.

Requirements

Candidates must have at least 7 years of IT experience, including 3-5 years in a supervisory role within a professional services environment. Proficiency in Microsoft systems, hardware support, and IT service management platforms is required.

Skills

IT Support
People Management
Hardware Troubleshooting
Software Troubleshooting
ServiceNow
ITIL
Video Conferencing
Audiovisual Systems
Microsoft Windows
Microsoft Office
Incident Management
Service Level Agreements
Technical Mentorship
Root Cause Analysis
Change Management
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

IT On Site Support
Desktop Support
End User Computing
Microsoft Windows
Microsoft Office
ServiceNow
ITIL
Video Conferencing
Audiovisual
Hardware
Software
Incident Management
SLA
Root Cause Analysis
Change Management
Information Security Management System
ISMS
Professional Services
Law Firm
Technical Support
Workstations
Laptops
Peripherals
Mobile Devices
Webinar Platforms
Knowledge Management
Problem Management
MCP
IT Service Management
Technology Adoption

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