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Added 3 mins ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
Troubleshoot hardware, software, network, remote-access, application and user-access issues; resolve where possible or coordinate with the appropriate support team.
Added 3 mins ago
EG
Event Operations Manager- Edmonton Convention Center
Encore Global
Edmonton, AB
- Full-time
Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the…
Added 18 mins ago
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AI Architect, Manager
Avanade
Toronto, ON
- Full-time
Experience with AI (algorithms, AI-on-chip, AI hardware accelerators), Machine Learning (frameworks such as TensorFlow, CUDA, ONNX, Caffe, etc. preferred), Computer Vision and other Azure…
Added 1 hour ago
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Evertz
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 1 hour ago
MC
IT Contract Analyst
MatchBox Consulting Group
Calgary, AB
- Contract
This role focuses on strategic sourcing and contract management for technology-related goods and services, including software applications, IT hardware, and professional services. The…
Added 1 hour ago
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Senior Analyst, Software Compliance and Contract Management (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Support Contract Lifecycle alignment between T&I contracts, rapid technology shifts, market changes, compliance readiness, and financial forecasting.
Added 2 hours ago
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Business Analyst, Security Education
BMO
Toronto, ON · FCP
- Full-time
Investigates and identifies strategies to optimize business operations and services, and inform business decisions. Defines business requirements to inform technology build and operations…
Added 2 hours ago
R
sales associate, plumbing
RONA
Saguenay, QC · Chicoutimi, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 2 hours ago
R
sales associate, building materials
RONA
Saguenay, QC · Chicoutimi, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 2 hours ago
R
Merchandising Service Associate-3
RONA
Fort McMurray, AB
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 2 hours ago
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Hardware & Tools sales, part time
RONA
Winnipeg, MB
- Part-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 2 hours ago
R
Flooring sales, part time
RONA
Winnipeg, MB
- Part-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 2 hours ago
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Production Microscope Soldering Technician
Evertz
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 2 hours ago
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Microelectronics Packaging Design Engineer
Actalent
Ottawa, ON · Kanata, ON
- $110,000 to $160,000 CAD / year
- Full-time
Lead and mentor junior members of the microelectronics design team, providing technical oversight, guidance, and support in day-to-day engineering activities.
Added 2 hours ago
BM
Manager, IT On Site Support
Baker McKenzie
Toronto, ON
- $81,000 to $90,700 CAD / year
The Manager, IT On Site Support is responsible for ensuring the reliable operation of end-user technology, office systems, and collaboration tools to enable attorneys and business…
Added 2 hours ago
NC
Order Fulfillment Specialist
net2phone Canada
Ottawa, ON
- $45,000 to $48,000 CAD / year
- Full-time
We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs; and…
Added 2 hours ago
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Console Operator
Kyndryl
Regina, SK
- Full-time
Provide in-depth hardware troubleshooting for monitors, workstations, phones and printers. Maintain the highest standard of quality on all services and communications with the client base.
Added 2 hours ago
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IT Operations & Procurement Coordinator - 6 Months Fixed Term
Ecolab
Calgary, AB · CAN-Calgary Plant Starfield
- Full-time
Support the purchase of laptops, workstations, monitors, peripherals, networking equipment, software, and other IT products and services.
Added 3 hours ago
GBM - Trade Floor Technology Consultant Internship/Co-op - Summer 2027
Scotiabank
Toronto, ON
As a Trade Floor Technology Consultant, you will provide responsive technical consulting and support for solving computer and related technology issues on Scotiabank’s trade floor. As part…
Added 3 hours ago
Industry Advisor - Public Safety
Softchoice
Ottawa, ON
As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes…
Added 3 hours ago
I
Console Operator
ISM
Regina, SK
- Full-time
Provide in-depth hardware troubleshooting for monitors, workstations, phones and printers. Maintain the highest standard of quality on all services and communications with the client base.
Added 3 hours ago
IT Support Analyst - Mississauga, ON
Specsavers
Burnaby, BC
Retail-specific Hardware, Software and Support processes
Added 3 hours ago
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Senior Analyst, Software Compliance and Contract Management (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Support Contract Lifecycle alignment between T&I contracts, rapid technology shifts, market changes, compliance readiness, and financial forecasting.
Added 3 hours ago
CG
Laptop & Cell Phone Repair Technician!
Canada Gadgets
Brampton, ON
- Full-time
Company Description Canada Gadgets is a leading provider of electronic solutions, specializing in high-quality repair and maintenance services for a wide range of devices. The company is…
Added 3 hours ago
BT
Audio Visual Support Technician
Buchanan Technologies
Toronto, ON
- Contract
The LMH Technician plays a key role in supporting academic learning spaces, administrative meeting areas, and student huddle spaces by delivering technical support for integrated Audio…

Baker McKenzie

Manager, IT On Site Support

Toronto, ON, Canada

$81,000 to $90,700 CAD / year

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Job details

Pay: $81,000 to $90,700 CAD / year
Posting language: English
Posted: Oct 26, 2026

Original job description

Description & Requirements

The Manager, IT On Site Support is responsible for ensuring the reliable operation of end-user technology, office systems, and collaboration tools to enable attorneys and business professionals to work efficiently and effectively. This role provides both hands-on technical support and leadership to the local IT support function, ensuring the timely resolution of incidents, service requests, and escalations while maintaining a high level of customer service.

The successful candidate will act as a technical subject matter expert, lead technology support initiatives, mentor support team members, and collaborate with regional and global technology teams to enhance service delivery and user experience.

Main responsibilities:

Supervise, mentor, and support IT Site Support Analysts and Senior Analysts.
Serve as a subject matter expert for designated technologies and support processes.
Provide hands-on support for hardware, software, mobile devices, business applications, and collaboration tools.
Install, configure, maintain, and troubleshoot workstations, laptops, printers, and peripherals.
Own and drive incidents through resolution, engaging specialized technical resources when necessary.
Support and maintain video conferencing systems, webinar platforms, meeting room technologies, and audiovisual equipment.
Coordinate and participate in technology improvement initiatives across supported offices.
Ensure compliance with the Firm's Information Security Management System (ISMS).
Perform root cause analysis and trend identification to prevent recurring issues.
Maintain accurate documentation and knowledge articles within ServiceNow and other support tools.
Act as a liaison between local users, vendors, and global technology teams.
Monitor service delivery performance and ensure compliance with established Service Level Agreements (SLAs).
Manage employee performance, development plans, annual goal setting, and performance review processes.
Assist with technology adoption, user training, and change management initiatives.

Skills and experience:

Required:

7+ years of experience in Information Technology, Desktop Support, End User Computing, or a related field.
3–5 years of supervisory or people management experience, preferably within a law firm or professional services environment.
Strong experience supporting Microsoft Windows operating systems and Microsoft Office applications.
Excellent knowledge of computer hardware, workstations, laptops, mobile devices, and peripherals.
Experience working within a Service Desk environment and managing support activities against established SLAs.
Experience supporting video conferencing, webinar technologies, and audiovisual systems.
Strong troubleshooting, problem-solving, and analytical skills.
Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
Proven ability to build relationships and work effectively with stakeholders across all levels of the organization.

Preferred:

Microsoft MCP or other relevant technical certifications.
ITIL Foundation or related IT Service Management certification.
Experience with ServiceNow or similar ITSM platforms.
Experience supporting users within a global organization.
Experience with knowledge management and problem management processes.

What success looks like:

Delivering a high-quality end-user support experience.
Leading and developing a high-performing IT support team.
Driving continuous improvement initiatives and operational efficiencies.
Building strong partnerships with attorneys, business professionals, vendors, and technology stakeholders.
Ensuring reliable technology services while meeting established service delivery standards.

About us

Baker McKenzie empowers clients to compete in the global economy. We provide comprehensive and practical legal advice that cuts through complexity with clear, actionable guidance. Our people represent diverse cultures and jurisdictions, combining local know-how with international expertise to ensure your business thrives across borders.

Additional Information

The Canadian base compensation for this position is expected to be CAD $81,000 to $90,700 annually if located in Toronto. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We are committed to providing an inclusive and accessible recruitment process. We encourage applications from individuals of all abilities and backgrounds. If you require accommodations at any stage of the application or interview process, please contact us at recruitmentservices@bakermckenzie.com, and we will work with you toward reasonable accommodating your needs.

Job Information

Posting Date

05-Oct-2026

Requisition ID

3231

States/Provinces/Cities

Toronto

Location Type

Office/Onsite

Business Unit

Business Professionals

Function

Technology

Full Time or Part Time

Full Time

Apply About employer

More about this job

Responsibilities

The manager oversees the IT site support team, ensuring reliable operation of end-user technology and collaboration tools. They provide hands-on technical support, lead technology initiatives, and manage team performance to meet service level agreements.

Requirements

Candidates must have at least 7 years of IT experience, including 3-5 years in a supervisory role within a professional services environment. Proficiency in Microsoft systems, hardware support, and IT service management platforms is required.

Skills

IT Support
People Management
Hardware Troubleshooting
Software Troubleshooting
ServiceNow
ITIL
Video Conferencing
Audiovisual Systems
Microsoft Windows
Microsoft Office
Incident Management
Service Level Agreements
Technical Mentorship
Root Cause Analysis
Change Management
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

IT On Site Support
Desktop Support
End User Computing
Microsoft Windows
Microsoft Office
ServiceNow
ITIL
Video Conferencing
Audiovisual
Hardware
Software
Incident Management
SLA
Root Cause Analysis
Change Management
Information Security Management System
ISMS
Professional Services
Law Firm
Technical Support
Workstations
Laptops
Peripherals
Mobile Devices
Webinar Platforms
Knowledge Management
Problem Management
MCP
IT Service Management
Technology Adoption

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