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Added 2 mins ago
TG
Guest Support Supervisor
The Gathering Place
St. John's, NL
- Full-time
…embodies the principles of Harm Reduction, Trauma Informed Practice and Guest-Centered…
Added 2 mins ago
A
Senior Research Program Manager, Construction
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Autodesk Research is hiring a Senior Research Program Manager to lead a portfolio of forward-looking construction research programs. You will sit at the intersection of research strategy,…
Added 2 mins ago
CM
Release from Custody Worker/Court Support
Canadian Mental Health Association Lambton Kent
Chatham-Kent, ON · Chatham, Ontario
- Full-time
…non-discriminatory and unbiased approach to inclusion including practice, environment and communication channels. We respect and value diverse life experiences and cultures and work to…
Added 2 mins ago
W
Senior Project Manager – Power Delivery
WSP
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- Full-time
Lead and grow the Transmission and Distribution practice.
Added 12 mins ago
S
Registered Nurse - Critical Care Nursing Resource Team - Regular Full-Time 2026-19009 (2026-19009)
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Toronto, ON
- Full-time
Reporting to the Patient Care Manager, the Registered Nurse in the Critical Care Nursing Resource Team works in collaboration with the entire health care team, the patient and family. The…
Added 12 mins ago
OE
Field Health & Safety Advisor
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- Full-time
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Added 12 mins ago
SS
Senior Product Manager
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Toronto, ON
- Contract
Drive development and delivery of solutions that support best‑practice data management and production processes; ensure scalability and long‑term maintainability.
Added 18 mins ago
Manager of Clinical Practice
Bayshore
Mississauga, ON
Manager of Clinical Practice (Registered Nurse)
Added 18 mins ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
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Mississauga, ON
- Full-time
…providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
Added 18 mins ago
Tenant Support Worker
Lookout Housing and Health Society
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The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 18 mins ago
Program Resource Worker
Lookout Housing and Health Society
Vancouver, BC
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 18 mins ago
Clinical Therapist (Masters) - Adult Services - Mental Health & Addictions
Nova Scotia Health and IWK Health
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Added 29 mins ago
SH
Registered Practical Nurse, GEN Family Maternity Centre (EXTERNAL)
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Part-time
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Added 29 mins ago
SH
Staff Respiratory Therapist - Repost
Shared Health-Soins Communs
Winnipeg, MB
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Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services, including Pulmonary…
Added 29 mins ago
SH
Staff Respiratory Therapist - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services, including Pulmonary…
Added 29 mins ago
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Condominium Manager
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- Full-time
The Property Manager will perform functions ensure properties are maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and…
Added 29 mins ago
BC
Registered Practical Nurse - Medical B6
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Reporting to the Clinical Manager the successful applicant will be responsible for comprehensive nursing care in the surgical program and must meet the following criteria:
Added 29 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the operating room and must meet the following…
Added 29 mins ago
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Registered Practical Nurse - Operating Room
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Brantford, ON
- Full-time
Reporting to the Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the operating room and must meet the following…
Added 29 mins ago
RC
Director, Intelligent Enterprise Transformation Leader - Finance
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- Full-time
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Added 29 mins ago
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Registered Practical Nurse - Emergency Department
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Added 33 mins ago
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Regional Manager, British Columbia
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- Full-time
The Regional Manager (RM) will spend the majority of their time coaching advisors in their region and is expected to have in-depth knowledge of each team (business model, business goals,…
Added 33 mins ago
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Vice President, Financing Specialist
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- Full-time
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Added 33 mins ago
P
Manager, Internal Audit, Regulatory Compliance and Risk Management (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
A career in our Risk Services practice will help you better understand a company's objectives and governance, regulatory and risk management environments, and the diverse needs of its key…
Added 33 mins ago
WI
Provider Relationship Manager
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Provider Relationship Manager (Employment Services Performance Manager)

Bambuser

Customer Success Manager

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

We are Bambuser, and we’re reshaping commerce

Video has quickly become one of the most powerful ways for brands to engage, inspire and convert consumers.

At Bambuser, we’re helping some of the world’s most recognized brands transform how they sell online through live shopping, shoppable video and interactive commerce experiences. Brands including LVMH, Audi, Sephora, Decathlon and Sonos use our platform to create richer, more engaging customer experiences and measurable commercial impact.

Now, we’re rethinking how we help a broader portfolio of customers realise that value at scale.

That’s where you come in. ✨

________________________________________________________________

ABOUT THE ROLE

As our Customer Success Manager for Scaled Accounts, you’ll own a broad portfolio of approximately 45-50 customers, with direct responsibility for their adoption, value realisation, retention, renewal and growth.

This is not a traditional high-touch CSM role built around recurring meetings with every customer. You’ll use customer health, product usage, engagement and commercial data to determine where your attention can have the greatest impact. You’ll combine automated and one-to-many engagement with targeted 1:1 support when there is a clear risk, renewal, adoption need or growth opportunity.

You’ll still fully own the customer relationship and its commercial outcomes. The difference lies in how you deliver Customer Success: intelligently, proactively and at scale.

You’ll also help us shape what scaled Customer Success should look like at Bambuser. Working with the wider CS team, you’ll develop smarter programmes, triggers, workflows and ways of working that allow us to reach more customers while maintaining a relevant and valuable experience.

If you’re excited by the combination of customer relationships, commercial ownership, data and building better ways of working, this is a rare opportunity to make your mark.

________________________________________________________________

ABOUT THE TEAM

You’ll join Bambuser’s global Customer Success team and report to our Vice President of Customer Success.

You’ll work closely with Implementation, Support, Sales, Product and Engineering to help customers succeed throughout their journey with Bambuser. You’ll also collaborate with our Senior CSMs, who manage smaller portfolios of larger, more complex accounts through a higher-touch model.

Together, you’ll help build a CS organisation that gives every customer the right level of support while allowing our teams to focus their time where they can create the greatest customer and business impact.

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WHAT YOU'LL OWN

Customer success, adoption and value

Own the success and commercial health of a broad portfolio of Bambuser customers.
Help customers maximise the value of Bambuser’s solutions by translating our products and features into relevant use cases and measurable business outcomes.
Monitor customer health, product adoption, engagement, attributed sales and ROI to identify risks, opportunities and common trends.
Intervene proactively when adoption is low or declining, creating targeted plans to increase usage, improve outcomes and demonstrate value.
Deliver targeted Business Reviews, ROI discussions, training and strategic sessions where deeper engagement will make a meaningful difference.
Act as a trusted advisor by sharing relevant video commerce, eCommerce and industry best practices.

Scaled engagement and portfolio intelligence

Use Salesforce, customer health scores, AI agents, product usage, data warehouses and other customer signals to prioritise your portfolio and determine where human intervention will have the greatest impact.
Develop and deliver scalable engagement programmes such as webinars, office hours, adoption campaigns, product education and best-practice sessions.
Use automation, AI and digital engagement tools to increase the reach and effectiveness of Customer Success while maintaining a relevant and personalised customer experience.
Provide focused 1:1 support based on customer health, commercial value, risk or growth opportunity rather than relying on a fixed meeting cadence.
Help shape and continuously improve Bambuser’s wider scaled CS model, including its programmes, triggers, workflows and ways of working.

Renewals, retention and growth

Own the end-to-end renewal process across your portfolio, from early preparation and risk identification through commercial conversations and successful completion.
Identify and address churn or contraction risks before they become renewal blockers.
Surface growth and expansion opportunities, collaborating with Sales where appropriate while retaining ownership of the overall customer relationship.
Maintain clear and accurate renewal forecasts, risks, opportunities and next steps.
Track and report key portfolio outcomes including adoption, customer health, engagement, retention and NRR.

Cross-functional customer leadership

Partner with Implementation to ensure customers transition successfully from onboarding into ongoing adoption, with clear objectives and measures of success.
Work with Support, Engineering and Product to identify, prioritise and escalate issues affecting customer adoption, experience or value.
Maintain accurate and actionable customer information in Salesforce and our wider Customer Success systems.
Identify successful outcomes, innovative use cases and potential customer advocates, working with internal teams to develop customer stories and references.
Analyse patterns across the portfolio and share insights on customer needs, adoption barriers and opportunities with Product, Sales, Marketing and the wider CS organisation.

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WHAT WE'RE LOOKING FOR

You’re a commercially minded Customer Success professional who knows how to build strong customer relationships without relying on constant meetings. You’re comfortable using data and technology to prioritise your work, and you’re excited about developing new ways to reach and support customers at scale.

You bring:

Experience in Customer Success, Account Management or a similar client-facing role within SaaS, eCommerce or another relevant digital environment.
Proven ownership of a customer portfolio and measurable outcomes across adoption, retention, renewals or growth.
The ability to manage senior stakeholders and build credible, commercially valuable customer relationships.
Experience using customer, product or commercial data to identify risk, demonstrate value and guide action.
Confidence leading renewal conversations and identifying growth opportunities.
Experience creating and delivering data-led presentations, training or customer programmes.
Proficiency with Salesforce or a similar CRM.
Strong analytical, problem-solving and communication skills.
A curious and proactive mindset, with an interest in innovation, shopper behaviour, eCommerce and digital experiences.
A collaborative approach and the ability to work effectively across commercial, product and technical teams.

Experience with scaled Customer Success, customer health platforms, automation, AI tools or one-to-many customer programmes would be a strong advantage.

________________________________________________________________

WHY THIS ROLE AT BAMBUSER

This is an opportunity to do more than inherit a customer portfolio.

You’ll own customer and commercial outcomes while helping us rethink how Customer Success can operate at scale. You’ll be close to the data, our products and our customers, with the freedom to turn what you learn into better programmes, smarter interventions and stronger ways of working across the wider CS organisation.

You’ll join a highly collaborative international team working with some of the world’s most recognized brands at the forefront of video commerce. Our product is sophisticated, our ambitions are high, and the opportunity to influence how an entire category develops is very real.

If you want to combine meaningful customer relationships with technology, commercial ownership and the opportunity to build something better, we’d love to hear from you.

________________________________________________________________

While we welcome applications from everywhere, please note that at this stage we are prioritizing candidates who are already based in Montréal and eligible to work in Québec without visa sponsorship.

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More about this job

Responsibilities

Own the adoption, value realization, retention, renewals, and growth of a portfolio of approximately 45–50 customers, using customer and commercial data to prioritize targeted support and scalable engagement. Lead renewal and risk management, coordinate with internal teams, and help develop Bambuser’s scaled Customer Success programs, workflows, and processes.

Requirements

Candidates should have experience in Customer Success, Account Management, or a similar client-facing role in SaaS, e-commerce, or a digital environment, with demonstrated ownership of customer outcomes and commercial results. They should be skilled in data-informed prioritization, stakeholder relationships, renewals, presentations or customer programs, and CRM tools such as Salesforce; experience with scaled Customer Success, automation, or AI is an advantage.

Skills

Customer Success
Portfolio Management
Customer Adoption
Customer Retention
Renewal Management
Account Growth
Stakeholder Management
Customer Health Analysis
Data Analysis
Salesforce
Scaled Customer Success
Customer Engagement Programs
Commercial Forecasting
Business Reviews
Cross-Functional Collaboration
E-Commerce

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Video Commerce
Live Shopping
Shoppable Video
E-Commerce
Salesforce
Customer Health Scores
Product Usage Data
Data Warehouses
AI Agents
Automation
Digital Engagement
Scaled Customer Success
Customer Adoption
Customer Retention
Renewal Forecasting
Net Revenue Retention
ROI
Business Reviews
Customer Training
Webinars
Office Hours
Adoption Campaigns
Customer Success Programs
Portfolio Management
Churn Risk
Expansion Opportunities
Cross-Functional Collaboration
Customer Advocacy
Product Education

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