Find work in Canada.

485,597 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 day ago
DM
Senior Accounts Receivable Technician
Dulcedo Management
Toronto, ON · Montreal, QC
- Full-time
Reporting Owner: You generate the statements and reports on AR status and track the indicators that matter: DSO, aging, collection effectiveness, bad debt to sales, dispute rate.
Added 1 day ago
SP
Manager, Global P2C Innovation Readiness & Enablement
Salesforce Partner Canada
Toronto, ON
- Full-time
Position Title: Manager, Global P2C Innovation Readiness & Enablement
Added 1 day ago
AM
Specialist, Marketing Technology (12-month contract)
AGF Management
Toronto, ON
- Full-time
Reporting to the Senior Manager, Marketing Technology, this role is responsible for executing and supporting digital marketing operations, campaign enablement, reporting and platform…
Added 2 days ago
CH
Territory Manager, LTC, West
Cardinal Health Canada
AB · Alberta, Canada
- Full-time
Cardinal Health Canada seeks a highly motivated sales professional for the role of Territory Manager, Long-term Care a field-based position responsible for servicing customer accounts…
Added 2 days ago
LC
Manager, Marketing & Brands Loyalty Projects
Loblaw Companies Limited
Brampton, ON
- Full-time
Manager, Marketing & Brands Loyalty Projects – 12 Month Contract
Added 2 days ago
C
Senior Manager, Client Analytics, Private Banking
CIBC
Toronto, ON
- Full-time
The Senior Manager, Client Analytics is responsible for advancing the analytics agenda across the Private Banking, Family Office, and Ultra High Net Worth segments through client, product,…
Added 2 days ago
Sector Account Advisor (Contract)
Independent Electricity System Operator
Canada
The Sector Account Advisor acts as a strategic relationship manager for key market participants and large electricity customers, focusing on transmission-connected industrial loads and…
Added 2 days ago
Manager, Trade and Revenue Management (12 month contract)
Sofina Foods Inc
Markham, ON
The Manager will partner closely with Sales, Finance, Marketing, and Business Performance to:
Added 2 days ago
WM
Key Account Manager (China E-Commerce and Customer Success)
WPIC Marketing + Technologies
Canada
- Full-time
This is not a Sales or Business Development Key Account Manager role. You'll serve as the strategic advisor and primary relationship owner for a portfolio of international brands, helping…
Added 2 days ago
CH
Territory Manager, LTC, West
Cardinal Health
AB · Canada-Alberta-FIELD
- Full-time
Cardinal Health Canada seeks a highly motivated sales professional for the role of Territory Manager, Long-term Care a field-based position responsible for servicing customer accounts…
Added 2 days ago
SJ
Associate Brand Manager
So Jobs
Toronto, ON
- $78,300 to $102,300 CAD / year
- Full-time
Senior Analyst, Brand Revenue Growth Management (RGM) / Associate Manager, Brand Revenue Growth Management (RGM)
Added 2 days ago
TS
Analyst – Front Office Application Engineer
TD Securities
Toronto, ON
- Full-time
…engineering, and capital markets, QED partners with trading, sales, structuring, and technology teams globally to deliver innovative solutions that advance the firm's analytical…
Added 2 days ago
I
Manager, Revenue Operations
illumin
Toronto, ON
- Full-time
Reporting to the COO, we are hiring a Manager, Revenue Operations to drive operational excellence across our revenue organization. You will be the strategic partner behind our sales…
Added 2 days ago
T
Sr Sales & Partner Manager (Canada)
TruStage
ON · Ontario, Canada
- Full-time
…developing and optimizing the overall TruStage Life of Canada (TLOC) sales results for their assignment while building and enhancing overall partner relationship(s). This includes (1)…
Added 2 days ago
TH
SENIOR ANALYST PRICING CAN
The Home Depot Canada
Toronto, ON
- Full-time
The Senior Analyst, Pricing supports The Home Depot’s Merchandising organization by executing analytical work, generating insights, and contributing to pricing strategy for a defined…
Added 2 days ago
TH
analyste principal, Établissement des prix
The Home Depot Canada
Toronto, ON
- Full-time
The Senior Analyst, Pricing supports The Home Depot’s Merchandising organization by executing analytical work, generating insights, and contributing to pricing strategy for a defined…
Added 2 days ago
SS
General Manager
Sienna Senior Living
Port Coquitlam, BC
- Full-time
Join our compassionate and dynamic team as the General Manager at Sienna Senior Living, where we hold the privilege of serving Canada’s seniors with the utmost comfort, dignity, and…
Added 3 days ago
TB
Senior Manager, Draught Services
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Senior Manager, Draught Services, reporting to the Regional Vice-President, Logistics. This vacancy is a full-time, permanent opportunity. The Senior…
Added 3 days ago
SS
Senior General Manager
Sienna Senior Living
Old Stittsville, ON · Stittsville, ON
- Full-time
Senior General Manager Aspira Hazeldean Gardens Retirement Living
Added 3 days ago
T
Analyst – Front Office Application Engineer
TD
Toronto, ON
- Full-time
…engineering, and capital markets, QED partners with trading, sales, structuring, and technology teams globally to deliver innovative solutions that advance the firm's analytical…
Added 3 days ago
TH
SENIOR ANALYST PRICING CAN
The Home Depot
Canada
- Full-time
The Senior Analyst, Pricing supports The Home Depot’s Merchandising organization by executing analytical work, generating insights, and contributing to pricing strategy for a defined…
Added 3 days ago
W
Senior Manager, Sourcing - IF (Category - Food)
Walmart
Mississauga, ON
- Full-time
…and National Brand items, maximizing margin and profitable…
Added 3 days ago
S
Senior Manager, Global Pharma & Biopharma Market
SCIEX
Vaughan, ON
- Full-time
The Senior Manager, Global Pharma & Biopharma Market leads execution of the global pharmaceutical and biopharmaceutical market strategy and translates customer, market, and competitive…
Added 3 days ago
LE
Assistant Manager, SCM Operations
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
The Assistant Manager, SCM Operations is responsible for daily operations management, transportation/warehouse/inbound expense management, process optimization, and risk management.
Added 3 days ago
B
Associate, Global Markets
BMO
Toronto, ON · FCP
- Full-time
…planning, and scheduling with the cooperation of trading and sales, research, and marketing and with the support of a senior…

Bambuser

Customer Success Manager

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

We are Bambuser, and we’re reshaping commerce

Video has quickly become one of the most powerful ways for brands to engage, inspire and convert consumers.

At Bambuser, we’re helping some of the world’s most recognized brands transform how they sell online through live shopping, shoppable video and interactive commerce experiences. Brands including LVMH, Audi, Sephora, Decathlon and Sonos use our platform to create richer, more engaging customer experiences and measurable commercial impact.

Now, we’re rethinking how we help a broader portfolio of customers realise that value at scale.

That’s where you come in. ✨

________________________________________________________________

ABOUT THE ROLE

As our Customer Success Manager for Scaled Accounts, you’ll own a broad portfolio of approximately 45-50 customers, with direct responsibility for their adoption, value realisation, retention, renewal and growth.

This is not a traditional high-touch CSM role built around recurring meetings with every customer. You’ll use customer health, product usage, engagement and commercial data to determine where your attention can have the greatest impact. You’ll combine automated and one-to-many engagement with targeted 1:1 support when there is a clear risk, renewal, adoption need or growth opportunity.

You’ll still fully own the customer relationship and its commercial outcomes. The difference lies in how you deliver Customer Success: intelligently, proactively and at scale.

You’ll also help us shape what scaled Customer Success should look like at Bambuser. Working with the wider CS team, you’ll develop smarter programmes, triggers, workflows and ways of working that allow us to reach more customers while maintaining a relevant and valuable experience.

If you’re excited by the combination of customer relationships, commercial ownership, data and building better ways of working, this is a rare opportunity to make your mark.

________________________________________________________________

ABOUT THE TEAM

You’ll join Bambuser’s global Customer Success team and report to our Vice President of Customer Success.

You’ll work closely with Implementation, Support, Sales, Product and Engineering to help customers succeed throughout their journey with Bambuser. You’ll also collaborate with our Senior CSMs, who manage smaller portfolios of larger, more complex accounts through a higher-touch model.

Together, you’ll help build a CS organisation that gives every customer the right level of support while allowing our teams to focus their time where they can create the greatest customer and business impact.

________________________________________________________________

WHAT YOU'LL OWN

Customer success, adoption and value

Own the success and commercial health of a broad portfolio of Bambuser customers.
Help customers maximise the value of Bambuser’s solutions by translating our products and features into relevant use cases and measurable business outcomes.
Monitor customer health, product adoption, engagement, attributed sales and ROI to identify risks, opportunities and common trends.
Intervene proactively when adoption is low or declining, creating targeted plans to increase usage, improve outcomes and demonstrate value.
Deliver targeted Business Reviews, ROI discussions, training and strategic sessions where deeper engagement will make a meaningful difference.
Act as a trusted advisor by sharing relevant video commerce, eCommerce and industry best practices.

Scaled engagement and portfolio intelligence

Use Salesforce, customer health scores, AI agents, product usage, data warehouses and other customer signals to prioritise your portfolio and determine where human intervention will have the greatest impact.
Develop and deliver scalable engagement programmes such as webinars, office hours, adoption campaigns, product education and best-practice sessions.
Use automation, AI and digital engagement tools to increase the reach and effectiveness of Customer Success while maintaining a relevant and personalised customer experience.
Provide focused 1:1 support based on customer health, commercial value, risk or growth opportunity rather than relying on a fixed meeting cadence.
Help shape and continuously improve Bambuser’s wider scaled CS model, including its programmes, triggers, workflows and ways of working.

Renewals, retention and growth

Own the end-to-end renewal process across your portfolio, from early preparation and risk identification through commercial conversations and successful completion.
Identify and address churn or contraction risks before they become renewal blockers.
Surface growth and expansion opportunities, collaborating with Sales where appropriate while retaining ownership of the overall customer relationship.
Maintain clear and accurate renewal forecasts, risks, opportunities and next steps.
Track and report key portfolio outcomes including adoption, customer health, engagement, retention and NRR.

Cross-functional customer leadership

Partner with Implementation to ensure customers transition successfully from onboarding into ongoing adoption, with clear objectives and measures of success.
Work with Support, Engineering and Product to identify, prioritise and escalate issues affecting customer adoption, experience or value.
Maintain accurate and actionable customer information in Salesforce and our wider Customer Success systems.
Identify successful outcomes, innovative use cases and potential customer advocates, working with internal teams to develop customer stories and references.
Analyse patterns across the portfolio and share insights on customer needs, adoption barriers and opportunities with Product, Sales, Marketing and the wider CS organisation.

________________________________________________________________

WHAT WE'RE LOOKING FOR

You’re a commercially minded Customer Success professional who knows how to build strong customer relationships without relying on constant meetings. You’re comfortable using data and technology to prioritise your work, and you’re excited about developing new ways to reach and support customers at scale.

You bring:

Experience in Customer Success, Account Management or a similar client-facing role within SaaS, eCommerce or another relevant digital environment.
Proven ownership of a customer portfolio and measurable outcomes across adoption, retention, renewals or growth.
The ability to manage senior stakeholders and build credible, commercially valuable customer relationships.
Experience using customer, product or commercial data to identify risk, demonstrate value and guide action.
Confidence leading renewal conversations and identifying growth opportunities.
Experience creating and delivering data-led presentations, training or customer programmes.
Proficiency with Salesforce or a similar CRM.
Strong analytical, problem-solving and communication skills.
A curious and proactive mindset, with an interest in innovation, shopper behaviour, eCommerce and digital experiences.
A collaborative approach and the ability to work effectively across commercial, product and technical teams.

Experience with scaled Customer Success, customer health platforms, automation, AI tools or one-to-many customer programmes would be a strong advantage.

________________________________________________________________

WHY THIS ROLE AT BAMBUSER

This is an opportunity to do more than inherit a customer portfolio.

You’ll own customer and commercial outcomes while helping us rethink how Customer Success can operate at scale. You’ll be close to the data, our products and our customers, with the freedom to turn what you learn into better programmes, smarter interventions and stronger ways of working across the wider CS organisation.

You’ll join a highly collaborative international team working with some of the world’s most recognized brands at the forefront of video commerce. Our product is sophisticated, our ambitions are high, and the opportunity to influence how an entire category develops is very real.

If you want to combine meaningful customer relationships with technology, commercial ownership and the opportunity to build something better, we’d love to hear from you.

________________________________________________________________

While we welcome applications from everywhere, please note that at this stage we are prioritizing candidates who are already based in Montréal and eligible to work in Québec without visa sponsorship.

Apply About employer

More about this job

Responsibilities

Own the adoption, value realization, retention, renewals, and growth of a portfolio of approximately 45–50 customers, using customer and commercial data to prioritize targeted support and scalable engagement. Lead renewal and risk management, coordinate with internal teams, and help develop Bambuser’s scaled Customer Success programs, workflows, and processes.

Requirements

Candidates should have experience in Customer Success, Account Management, or a similar client-facing role in SaaS, e-commerce, or a digital environment, with demonstrated ownership of customer outcomes and commercial results. They should be skilled in data-informed prioritization, stakeholder relationships, renewals, presentations or customer programs, and CRM tools such as Salesforce; experience with scaled Customer Success, automation, or AI is an advantage.

Skills

Customer Success
Portfolio Management
Customer Adoption
Customer Retention
Renewal Management
Account Growth
Stakeholder Management
Customer Health Analysis
Data Analysis
Salesforce
Scaled Customer Success
Customer Engagement Programs
Commercial Forecasting
Business Reviews
Cross-Functional Collaboration
E-Commerce

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Video Commerce
Live Shopping
Shoppable Video
E-Commerce
Salesforce
Customer Health Scores
Product Usage Data
Data Warehouses
AI Agents
Automation
Digital Engagement
Scaled Customer Success
Customer Adoption
Customer Retention
Renewal Forecasting
Net Revenue Retention
ROI
Business Reviews
Customer Training
Webinars
Office Hours
Adoption Campaigns
Customer Success Programs
Portfolio Management
Churn Risk
Expansion Opportunities
Cross-Functional Collaboration
Customer Advocacy
Product Education

Report this job